Consumerist

Alex from Time Warner Cable writes in to confirm that it's TWC's policy to waive charges in the event of a disaster. (For example: If a tornado hits your house and destroys your cable boxes, they will waive the $2,000 charge.)

4:59 PM on Fri Feb 1 2008, by Meg Marco, 476 views, 2 comments

TWC: Thanks For The Tips, But This Is Just A Marketing Tool

Kevin wrote to us about a friend who took up a Time Warner Cable rep's Twitter request for advice on improving customer loyalty. What followed was an amusing exchange that made it clear TWC was tweeting up the wrong tree.

2:07 PM on Thu May 28 2009, by Phil Villarreal, 20,256 views, 77 comments

Metered Broadband A Necessity? TWC's Financial Statements Don't Think So

Consumers Union, publisher of Consumer Reports and parent company to Consumerist, took a look at TWC's most recent financial statements and couldn't find any evidence that they "needed" to switch to metered broadband. In fact, TWC's costs have...

1:45 PM on Fri May 1 2009, by Meg Marco, 5,636 views, 51 comments

L.A. Vlog Slags TWC Outages

Fed up with the outages caused by the transition between Comcast and Time Warner Cable after the latter bought the former, Orange County resident brainforest recorded a gripe.

8:44 PM on Mon Oct 23 2006, by Ben Popken, 179 views, 2 comments

Leaks: "Time Warner Cable Vs NFL Network" Customer Retention Document

Time Warner Cable is, like Comcast, currently warring with the NFL network over who should pay for the network. Time Warner, like Comcast, says the NFL channel should be placed on a pay tier so that only the fans who want to watch the games will...

11:39 AM on Tue Aug 14 2007, by Meg Marco, 6,286 views, 37 comments

TWC Apologizes For Botched 1-Cent-Movie Weekend, Offers Coupons

Gadgetress reports that if you live in the SoCal area where Time Warner Cable's penny movie sale was occurring this weekend, and you couldn't actually watch any of the movies you rented, you can call 1-888-TWCABLE visit timewarnercable.com/SoCal...

6:46 PM on Sun Feb 15 2009, by Chris Walters, 2,708 views, 24 comments

Freaky Thursday: Comcast & TWC To Sell Cellphones, Verizon To Sell Cable TV

The crumpet dropped from our gnashing maw when we spied these portents.

12:41 PM on Thu Nov 16 2006, by Ben Popken, 135 views, 5 comments

UPDATE: Every TWC Level III Phone Number

Hey gang! Remember 27 days ago when posted all those high up Time Warner Cable tech support phone numbers? And everyone was like, dude, this number is disconnected, this area code does not go with this town, and furthermore, you're a dirty brick...

10:03 AM on Thu Aug 31 2006, by Ben Popken, 515 views, 3 comments

My TWC DVR Is Possessed By The Ghost Of Someone Who Likes Tom & Jerry Cartoons

Perhaps you'll recall reader Dave, who was told by Time Warner Cable that the reason he wasn't getting Fox in HD was that they had stopped broadcasting it in the New York City area. We had hoped that publishing his letter would help resolve some...

3:20 PM on Mon Aug 10 2009, by Meg Marco, 7,333 views, 61 comments

Time Warner's Revised Subscriber Agreement Allows For Consumption Based Billing

Time Warner has revised their Subscriber Agreement to lay the legal foundation needed to implement consumption based billing, including usage caps, tiered rate plans, overlimit fees, and speed throttling. Though Time Warner's metered broadband...

10:00 AM on Sat May 30 2009, by Carey Alexander, 11,904 views, 86 comments