Consumerist

Reach Time Warner Cable Executive Customer Service

203-351-2221 connects you directly to Time Warner Cable's executive customer care division. Jeff Simmermon, Time Warner's Digital Communications Director, sent this number to us himself. What a good example for other companies to emulate!

1:50 PM on Fri Jun 6 2008, by Ben Popken, 3,401 views, Comment
http://consumerist.com/5013973/reach-time-warner-cable-executive-customer-service

Reach Time Warner Cable Executive Customer Service

Terry Cronin 203-328-0619

1:59 PM on Mon Dec 17 2007, by Ben Popken, 1,528 views, Comment
http://consumerist.com/consumer/cable/reach-time-warner-cable-executive-customer-service-334832.php

Make Time Warner Pay For Shoddy Service By Demanding Free Premium Channels

According to a tipster, Time Warner Cable resets their complaint list every three months, allowing users with shoddy service to continually request perks like free premium channels year-round without reprisal.

1:00 PM on Sun Oct 5 2008, by Carey, 8,001 views, Comment
http://consumerist.com/5059186/make-time-warner-pay-for-shoddy-service-by-demanding-free-premium-channels

Costa Mesa may follow L.A.'s lead and sue Time Warner Cable for shoddy service, too. [Broadcast Newsroom]

9:49 AM on Mon Jun 9 2008, by Chris Walters, 379 views, Comment
http://consumerist.com/5014435/

585-756-1119 is the number to reach Time Warner Cable Level 3 tech support for people living in the vicinity of Rochester, NY.

10:00 AM on Thu May 29 2008, by Ben Popken, 544 views, Comment
http://consumerist.com/5011571/

Customers Sue Time Warner

Former Comcast and Adelphia customers sued Time Warner last Wednesday over the service disruptions caused when Time Warner bought their networks.

9:17 AM on Mon Nov 27 2006, by Ben Popken, 530 views, Comment
http://consumerist.com/consumer/los-angeles/customers-sue-time-warner-217269.php

Alex from Time Warner Cable writes in to confirm that it's TWC's policy to waive charges in the event of a disaster. (For example: If a tornado hits your house and destroys your cable boxes, they will waive the $2,000 charge.)

4:59 PM on Fri Feb 1 2008, by Meg Marco, 466 views, Comment
http://consumerist.com/351823/

Los Angeles To Sue Time Warner Cable For Sucking

Today, the city of Los Angeles plans to give a little gift to Time Warner Cable—a lawsuit! From the LA Times:

10:22 AM on Thu Jun 5 2008, by Chris Walters, 6,036 views, Comment
http://consumerist.com/5013413/los-angeles-to-sue-time-warner-cable-for-sucking

America Online Gets A Sex Change, Still Looks Like a Man

America Online Inc has officially renamed itself AOL, following TimeWarner Inc's renaming of its internet component to Time Warner Cable.

4:31 PM on Tue Apr 4 2006, by popkin, 93 views, Comment
http://consumerist.com/consumer/top/america-online-gets-a-sex-change-still-looks-like--a-man-165064.php

California City Fines Time Warner Cable $25,000 For Consistently Awful Service

Wow, what a shock. Another story about those "dyslexic baboons" who run Southern California Time Warner Cable. The City Council of Moorpark, California decided enough is enough and voted to fine Time Warner Cable $25,000 for their poor service....

7:59 PM on Thu Mar 22 2007, by Meg Marco, 18,600 views, Comment
http://consumerist.com/consumer/time-warner-cable/california-city-fines-time-warner-cable-25000-for-consistently-awfu...