Consumerist

Time Warner as a whole reported a 4th quarter loss of $24.2 billion today. The cable unit, which lost $8.16 billion, suffered as people canceled subscriptions due to the economy. Yowch. [NYT]

3:11 PM on Wed Feb 4 2009, by Meg Marco, 0 views, 46 comments

Reach Time Warner Cable Executive Customer Service

203-351-2221 connects you directly to Time Warner Cable's executive customer care division. Jeff Simmermon, Time Warner's Digital Communications Director, sent this number to us himself. What a good example for other companies to emulate!

1:50 PM on Fri Jun 6 2008, by Ben Popken, 0 views, 10 comments

Reach Time Warner Cable Executive Customer Service

Terry Cronin

1:59 PM on Mon Dec 17 2007, by Ben Popken, 0 views, 2 comments

Make Time Warner Pay For Shoddy Service By Demanding Free Premium Channels

According to a tipster, Time Warner Cable resets their complaint list every three months, allowing users with shoddy service to continually request perks like free premium channels year-round without reprisal.

1:00 PM on Sun Oct 5 2008, by Carey, 0 views, 25 comments

It's like the dot-com boom is finally over. Time Warner is spinning AOL off into its own company once again by the end of the year. AOL will get most of the terrible customer service in the divorce. [Bloomberg]

6:55 AM on Fri May 29 2009, by Laura Northrup, 0 views, 9 comments

Costa Mesa may follow L.A.'s lead and sue Time Warner Cable for shoddy service, too. [Broadcast Newsroom]

9:49 AM on Mon Jun 9 2008, by Chris Walters, 0 views, 4 comments

585-756-1119 is the number to reach Time Warner Cable Level 3 tech support for people living in the vicinity of Rochester, NY.

10:00 AM on Thu May 29 2008, by Ben Popken, 0 views, 10 comments

Customers Sue Time Warner

Former Comcast and Adelphia customers sued Time Warner last Wednesday over the service disruptions caused when Time Warner bought their networks.

9:17 AM on Mon Nov 27 2006, by Ben Popken, 0 views, 9 comments

Alex from Time Warner Cable writes in to confirm that it's TWC's policy to waive charges in the event of a disaster. (For example: If a tornado hits your house and destroys your cable boxes, they will waive the $2,000 charge.)

4:59 PM on Fri Feb 1 2008, by Meg Marco, 0 views, 2 comments

Reach Time Warner NY/NJ Regional VP Of Customer Care

Missy Mans Regional Vice President, Customer Care Time Warner Cable of NY/NJ 41-61 Kissena Blvd. Flushing, New York 11355 718.888.4094 AIM: mmans0929

6:29 PM on Tue Jan 13 2009, by Ben Popken, 0 views, 9 comments