98-Year-Old Traveler Says Airline Rolled Her Into Baggage Claim, Forgot About Her

98-Year-Old Traveler Says Airline Rolled Her Into Baggage Claim, Forgot About Her

Every year, a 98-year-old woman who lives in Spain flies to Texas to visit her daughter. She took American Airlines this year, and everything went well until she arrived at Dallas-Fort Worth airport, where she was supposed to be met by an attendant. A miscommunication meant that instead, she was left in the baggage claim, strapped to a wheelchair and unable to find anyone to help her. [More]

Photos from the lawsuit: On the left, a worker fills a jug with blue juice using a hose that should be hooked into the bottom of the plane; Right, a worker dumps blue juice in an airplane lavatory.

Lawsuit Claims American Airlines Workers Use Water Cooler Jugs To Ferry “Blue Juice” To Airplane Toilets

Anyone who’s ever been in an airplane lavatory has probably noticed that the water in the toilet often isn’t clear — it’s blue, because of a cleaning chemical airlines use to keep the facilities as fresh as possible for the large numbers of travelers who will pass through the bathroom during a flight. But a new lawsuit claims American Airlines isn’t servicing its toilets properly at Philadelphia International Airport, and instead of fixing a valve used to pump cleaning chemicals into airplane toilets, it has workers allegedly carting around water cooler jugs filled with the so-called “blue juice.” [More]


Yet Another Shopper Finds Black Widow Spider In Grapes, This Time From Walmart

A Michigan woman’s scary run-in with a creepy, crawly spider serves as a great reminder of the importance of washing your fresh produce when you bring it home, because there could be a black widow spider just hanging out in that bunch of grapes, you know, just waiting for you. [More]

(Juan Rodriguez - PMI/LEPA)

EasyJet Passenger Shot With Stun Gun During Carry-On Bag Dispute Involving His “Man Purse”

There are many arguments one might have about a “man purse,” but most don’t end with police intervention: a traveler defending his right to carry the bag on a recent EasyJet flight found himself on the painful end of a stun gun when he allegedly got abusive and refused to leave the plane. [More]

An Illinois couple claim they received this rag instead of a burger from a local McDonald's restaurant.

Couple Says They Ordered A McDonald’s Double Cheeseburger, Got A Rag Instead

When placing an order at a fast food restaurant it is, unfortunately, not entirely uncommon to receive the wrong – but still edible – item. However, one Illinois couple visiting McDonald’s this week says that was not the case.

There’s A Preservative That Can Give You An Awful, Itchy Rash — And It’s Probably In Your Bathroom


On Lucy’s* eighth birthday, she woke up to a surprise. It wasn’t a cool toy or a fun game, the kind of things kids often look forward to on days like this. Instead, her back and stomach itched so badly she was crying. [More]

Not the plane in question. (don buciak)

FAA Investigating Cluster Of 11 Laser Hits On Planes Flying Near Newark Airport

They might seem like harmless flashes of light to those of us on the ground, but lasers can seriously disrupt planes in flight, most notably when they hit pilots in the eyes, potentially causing injuries. That’s why the Federal Aviation Administration is taking reports of 11 separate laser incidents near Newark Liberty International Airport in one night very seriously. [More]

Time Warner Cable Must Pay Nearly $230,000 For 153 Robocalls To The Wrong Person

Time Warner Cable Must Pay Nearly $230,000 For 153 Robocalls To The Wrong Person

We can all agree that automated robocalls are an annoying interruption. But you know what’s worse? Receiving those automated calls meant for someone else, telling the company to place you on the Do Not Call list and then continuing to receive a total of 153 prerecorded messages. [More]


FBI Opening Investigation Into IRS Breach That Affected 100,000 Taxpayers

After the news yesterday that the Internal Revenue Service reportedly suspects Russian identity thieves were behind a breach that allowed thieves to access information for approximately 100,000 taxpayers, the Federal Bureau of Investigation says it’s now investigating the incident. [More]

(Rendering of World Cup venue in Qatar; via FIFA)

Visa, Coca-Cola Respond To Human Rights Concerns About Qatar World Cup; Not Pulling Out As Sponsors

Since the mysterious cabal that is FIFA announced that the 2022 soccer World Cup would be played in Qatar, there have been rumors of graft, concerns about the exceedingly high temperatures, and most importantly multiple reports of human rights abuses at worksites for the new stadiums and other facilities being erected around the country. As more people call on the event’s largest sponsors to pull their support, some are responding, though none are giving any indication that they won’t slap their name on the wildly popular tournament. [More]

The ad in question.

Clothing Company Apologizes To Don Henley For Invoking His Name To Sell Shirts

Don Henley will not take it easy when there’s a product being sold that references both his name and career with The Eagles, and now everyone knows: After filing a lawsuit against a Wisconsin clothing company that emailed an ad telling customers to “don a henley and take it easy” last October, the two sides have settled the case, with the company issuing an apology to both Henley and his fans for trying to be too clever. [More]

New Homeowner Has To Sell House Because Of Comcast’s Incompetence, Lack Of Competition


Only months after moving into his new home in Washington state, Consumerist reader Seth is already looking to sell his house. He didn’t lose his job or discover that the property is haunted. No, Seth can’t stay much longer because no one can provide broadband service to his address; even though Comcast and CenturyLink both misled him into thinking he’d be connected to their networks and in spite of the fact that his county runs a high-speed fiberoptic network that goes very near to his property. [More]


EPA: Vacationing Family “Seriously Exposed” To Toxic Pesticide While Staying In Luxury Condo

When you’re staying in a fancy, luxurious vacation condominium at a Caribbean resort, there’s a certain expectation that your health won’t be seriously threatened. But the U.S. Environmental Protection Agency says members of a Delaware family have become seriously ill after their $800-per-night condo at a resort in the U.S Virgin Islands was possibly fumigated using toxic pesticides normally found in industrial farming. [More]

Not the establishment in question. (Scott Lynch)

Did This Laundry Service Respond To A Bad Yelp Review With A Violent Threat?

Emma used the same wash-and-fold laundry service at a laundromat in her neighborhood in Brooklyn, NY for years, and had a bad experience in August. She did what people normally do in that situation: she left them a one-star but respectful Yelp review, and switched to using a different place. Just another day in the free market… until she received a threat by private message that contained her home address. [More]

Twitter CEO Admits “We Suck At Dealing With Abuse And Trolls”

Twitter CEO Admits “We Suck At Dealing With Abuse And Trolls”

Because it’s so easy to set up a new Twitter account and users don’t have to share any info that would immediately identify them in the real world, the social media platform is overflowing with fake accounts and users who harass others while hiding behind screen names. It’s a well-known problem with Twitter, but one that the company has done little to acknowledge beyond making vague promises. But recently leaked e-mails show that Twitter CEO Dick Costolo is fully aware of the issue. [More]

(Mike Mozart)

Staples, Office Depot Take Another Step Toward Merger, Enter “Advanced Talks”

Just weeks after activist investor Starboard Value publicly demanded Staples and Office Depot get hitched, the two office supply stores are apparently taking talks of a walk down the aisle seriously. [More]


Changes To TurboTax Lead To Consumer Revolt, Opportunity For Competitors

It’s the opening weekend of tax season! If you work an hourly or salaried job, the W-2 form summarizing how much you earned and how much tax you’ve paid is already in your mailbox or will be soon, since the deadline to mail them out is February 2nd. If you plan to use the Windows or Mac version of TurboTax, though, there’s something that you should know before you get started. UPDATE, 1/30: Thanks to this consumer revolt, Intuit is rolling back the changes and will return to the old pricing scheme for next year. [More]

(Paul Fidalgo)

3 Of The Many Times The Big ISPs Have Tried To Have It Both Ways

With the prospect of new regulations staring them in the face, big ISPs have been taking every possible opportunity to wail about how doomed they will be if anything changes. But every cable and telecom company that has spent 2014 and 2015 vowing that regulation is the worst thing ever has also spent years benefiting from exactly those regulations. Here are just a few examples. [More]