8 Things We Learned About The End Of Abercrombie & Fitch’s Jeffries Era

8 Things We Learned About The End Of Abercrombie & Fitch’s Jeffries Era

This week, Bloomberg Businessweek asks the question: can Abercrombie & Fitch be saved? Now that the retailer is losing sales, it has removed logos from its clothing, introduced the color black, and started selling some clothes above women’s size 10. (Mostly online, of course.) Is that enough to save the company, which for years was controlled by a CEO who saw himself, at age 70, as exactly like his 25-year-old ideal customers? [More]

Sears Canada Offers Criticism Of Target Canada, Discount And Jobs To Workers

Sears Canada Offers Criticism Of Target Canada, Discount And Jobs To Workers

Last week, Target announced that it is fleeing Canada, giving up on its ill-fated expansion and closing all 133 of its poorly-stocked stores that nobody wants to shop in. An unlikely source has publicly offered support to Target employees who are about to lose their jobs: quasi-competitor Sears Canada. [More]

Sears To Close Parts Distribution Center In Dallas, Lay Off 77

Sears To Close Parts Distribution Center In Dallas, Lay Off 77

The new year has barely started, but it’s already time to shed a few more tears for Sears. The American retailing legend is trying to stage a comeback as a place where Americans are willing to shop again. Part of that comeback is shedding stores and facilities that it no longer needs. It’s time to add facility to that list: a parts distribution center in Dallas that employs 77 people. [More]

Why Are There So Many Dead Malls? The Middle Class Is Dying, Too

Why Are There So Many Dead Malls? The Middle Class Is Dying, Too

Dead malls are in the news often lately, whether they’ve become self-aware, are being reduced to rubble, or are being turned into condos or houses of worship. Even teens don’t want to hang out there anymore. Why is it, though, that malls that once clothed and entertained the middle class are dying out? What, if anything, will take their place? [More]

(Nicholas Eckhart)

Clothing Company Sues Sears Claiming It Routinely Canceled Orders, Then Refused To Pay

When you’re a company that’s struggling not to lose customers and you’ve been trying to build yourself up to some semblance of your formal glory, everything matters and any negative news isn’t going to help. Sound the pity horn if you have one, because there’s yet more bad news for Sears: One of its suppliers is suing the company, saying Sears would “routinely and deliberately” cancel already placed orders and then refuse to accept delivery or pay up. [More]

The Year That Shouldn’t Have Been: The 50 Most Embarrassing Stories From 2014

Ron G

In the days leading up to a new year, most people take time out to reflect on the good and the bad of the previous 12 months. While there were some really great things – and not so great thing (Comcast/Time Warner Cable Merger, anyone?) that happened in 2014, there was also a seemingly endless supply of stories that left us wondering just who has control of companies’ social media platforms and why CEO’s just can’t keep their mouths shut. So without further adieu, here is Consumerist’s list of stories that make us go “What, The What?” [More]

(Molly)

Is In-Store Pickup Any Faster Than Just Shopping At The Store?

For years, an increasing number of retailers have been pushing their “buy online, pickup in store” (BOPIS, for all you acronym lovers) option as a expedient option that offers the convenience of online shopping without the hassle of having to search the aisles. But is it really any faster than traditional bricks-and-mortar shopping? [More]

Sears Offers 30% Discount On Replacement For Defective Dishwasher, Then Forgets

Sears Offers 30% Discount On Replacement For Defective Dishwasher, Then Forgets

A man in New Jersey had the wacky idea that buying a dishwasher meant that he would end up with a working dishwasher. Instead, he ended up with one that he says broke in the same way four times in four years. Sears offered him a 30% refund on a replacement appliance, if he purchased from Sears. Naturally, Sears forgot about this offer once he actually brought the dishwasher. [More]

(Nicholas Eckhart)

Kmart Layaway Customers: Keep Yours Eyes Peeled For Refunds

If you’re one of the many upset people we’ve heard from after Kmart canceled many layaway orders and at first, told some customers refunds might not arrive in time to buy replacement Christmas presents, keep your eyes peeled for that money to be coming back to you soon, if it hasn’t already. [More]

A prohibited toy gun from Amazon, via the NY AG's office.

New York AG Tells Walmart, Amazon, Sears To Stop Allegedly Selling Illegal Toy Guns

New York Attorney General Eric Schneiderman’s office says several retailers are selling illegal toy guns online, as the items don’t carry an orange stripe required to mark them as fakes and not real weapons. His office annoucned today that it issued cease and desist letters to retailers including Amazon, Walmart, Kmart, Sears and more, demanding they stop the alleged illegal sales. [More]

(improbcat)

Kmart Apologizes For Layaway Debacle, Says Some Cancellations Were “Inadvertent”

UPDATE: Sears Holding Company has now posted a new entry on its blog with instructions for customers affected by the layaway fiasco. [More]

(Thomas Hawk)

Kmart Ruins Christmas By Canceling Layaway Orders, Holding Onto Refunds

UPDATE 12/18: Kmart says it’s finished processing all refunds, and customers should be receiving them “soon.”

UPDATE 12/17: Kmart has apologized for the debacle, saying some contracts were “inadvertently” canceled but people still might not get the item they ordered in time. [More]

Eddie Lampert Blogs Mini-Manifesto About Why Sears Has Shed 200 Stores

Eddie Lampert Blogs Mini-Manifesto About Why Sears Has Shed 200 Stores

Americans seem to love and hate their Kmart and Sears stores: our posts linking to unofficial but comprehensive closing lists have been very popular in the last few weeks. Americans apparently love to complain about their Sears Holdings stores, but don’t really want them to go away. Sears Holdings CEO and chief manifesto-writer Eddie Lampert recently took to the company’s blog to explain why the chain is getting rid of up to 200 stores. [More]

New Kmart Ad Encourages Shoppers To Spend Least Amount Of Time Possible In Store

New Kmart Ad Encourages Shoppers To Spend Least Amount Of Time Possible In Store

The secret to successfully shopping at Kmart is to spend as little time inside a Kmart as you can. We think that’s the message of a new Kmart commercial, which portrays the best shopping trip to Kmart as one in which you spend approximately three seconds in the store: long enough to grab your online order, but not long enough to notice the broken floor tiles. [More]

(Scott Miller)

Sears Distribution Center In Mississippi Available For Lease, No One Will Say Why

Great news if you’re in the market for 800,000 square feet of warehouse space: the owner of the building in Mississippi where Sears houses a distribution center is reportedly quietly marketing the facility. Why? Where is Sears going? The company that owns the building won’t say, and of course neither will Sears. [More]

Always Double Check: Stores And Their Websites Still Sell Things At Wildly Different Prices

Always Double Check: Stores And Their Websites Still Sell Things At Wildly Different Prices

To we consumers, it feels like a store’s physical locations and their website are, y’know, all still part of the same store, and should be treated as such. But as we’ve found over and over, a chain’s retail storefronts and their web presence can be two very different beasts, with two different sets of inventory — and at two different sets of prices. [More]

(Scott Miller)

Sears Holdings Admits Plans To Close 105 More Stores, Won’t Say Which Ones

Last week, we shared an updated version of a list naming 109 Kmart and Sears stores reported by employees or local media outlets to be closing by early 2015. While Sears still won’t confirm or deny these reports on a company-wide level, the company did tell investors as part of its quarterly earnings report this week that it plans to close 105 more stores by the beginning of next year. [More]

Unexpected Ways To Save Money On Eyeglasses

Unexpected Ways To Save Money On Eyeglasses

Getting new glasses can be a stressful and expensive endeavor, but doesn’t have to be. You might be familiar with the optical shops at your local Walmart or Costco, but there are even more affordable options that you may not be aware of. If (like me) you’re fearful of having your lenses made and fitted through an online order, there are even options for you. [More]