This is the sort of misleading letter being sent out -- under numerous company names -- promising travel vouchers, but which is really just bait to get people to pay to join a travel club.

No, You Didn’t Earn Two Free Travel Vouchers From ‘United Airways’


For at least the last year, something calling itself ‘United Airways’ — which is the name of a regional carrier in Asia that has nothing to do with this story — has been sending out versions of the above letter to consumers, promising free reward travel, but both the airline industry and the Better Business Bureau say it’s nothing but a scam. [More]

Proactiv Has My Box Of Skin Cream, Sends Collections After Me Anyway

Proactiv Has My Box Of Skin Cream, Sends Collections After Me Anyway

Eric wanted to give the Proactiv system of skin creams a try. Well, that shouldn’t be so hard: they’re advertised everywhere and apparently very popular. The flaw was that the package didn’t have his office number on it. UPS didn’t know that they could just send it to the mailroom, and instead they dispatched it back to Proactiv. Now the box is allegedly hanging out somewhere on the company’s loading dock, and they’ve sent collections after Eric to pay for the box of creams that he never received. [More]

(afagen)

I Move Out Of Sprint’s Coverage Area, They Just Won’t Let Me Go

Sprint told David that he wouldn’t have to pay an early termination fee. After all, he had moved to a new home, one with no Sprint reception. When he called up Sprint, they assured him that he wouldn’t owe an ETF. He switched to Verizon, and assumed all was well. Now he has a past due balance on that $200 ETF that Sprint representatives totally assured him he wouldn’t have to pay. He took to recording his phone calls. For some reason, no one at Sprint customer service will talk to him after he does that. [More]

(Will Middelaer)

Sprint Says It’s My Job To Drive Around To Every Local Store And Find Someone To Fix My Phone

Douglas has been a reliable longtime Sprint customer. He liked their service, even through terrible 3G speeds for the last few years. Yet it was how he was treated when his Galaxy Nexus wouldn’t work properly that is about to drive him away from the company. He’s had it. He finds it unacceptable that the company thinks he should have to drive around to different Sprint stores in his area to find one that might deign to look at and diagnose his phone. [More]

(Eric Spiegel)

DirecTV Tells Customer It Will Waive Early Termination Fee; Claims It Never Said Such A Thing

You know how just about every customer service phone line tells you the call could be recorded? And surely you’ve been told by some CSR, “Here is my ID number so you can refer to it when you call back”? Well, Consumerist reader Bill found out that none of this matters when trying to make his case with DirecTV. [More]

Convenience Store Owner Calls Cops On Unruly Customer, Ends Up Getting Arrested

Convenience Store Owner Calls Cops On Unruly Customer, Ends Up Getting Arrested

The owner of a Chevron gas station and convenience store in Georgia says that when she called the cops to handle an allegedly rude and unruly customer, things got turned around on her and she ended up being the one in cuffs — all because she couldn’t figure out how to operate the security camera system. [More]

TomTom’s Top Gear-Branded GPS Is Absolute Rubbish

TomTom’s Top Gear-Branded GPS Is Absolute Rubbish

Kristan, like many sensible and awesome people, was excited when GPS maker TomTom produced a limited edition unit for fans of the BBC program “Top Gear.” The biggest draw: the recorded voice of Jeremy Clarkson, the show’s lead presenter and an internationally beloved contrarian jerk. Clarkson’s voice isn’t available for separate purchase from TomTom, at least for American consumers. Oh, no. We have to shell out $269 for this spiffy satnav, and that’s what Kristan did. It turned out that the unit….wasn’t all that great. But the final insult came when it failed, and TomTom sent a warranty replacement of an inferior unit that contained no Top Gear content and required an additional $60 fee to reactivate the GO LIVE that Kristan had already paid for. [More]

How I Got T-Mobile To Give Me More Data For Less Money

How I Got T-Mobile To Give Me More Data For Less Money

Josh reached the data cap for his T-Mobile account, and his mobile Internet shut down entirely. Some customers might appreciate being unable to run up data overages, but Josh was annoyed. So he took on T-Mobile’s customer service bureaucracy and ultimately emerged victorious, with a 5GB data cap at a discounted price. Here’s how he did it. [More]

Company Behind Billions Of Phony "Auto Warranty" Robocalls Shut Down By FTC

Company Behind Billions Of Phony "Auto Warranty" Robocalls Shut Down By FTC

Have you ever answered a call from an unfamiliar number only to hear a recording tell you there is important information about your automobile warranty? You’re not alone, as the folks at the FTC have shut down an operation it says was responsible for billions of instances of deceptive dialing. [More]

Dept. Of Education's New Site Giving Headaches To Folks With Student Loans

Dept. Of Education's New Site Giving Headaches To Folks With Student Loans

Paying your student loan is enough of an annoyance without the Dept. of Education making it more difficult. Unfortunately, the new site for the Federal Student Loan Servicing Center has people tearing their hair out in frustration. [More]

How Our AT&T U-Verse Outage Lasted 5 Days Longer Than It Should Have

How Our AT&T U-Verse Outage Lasted 5 Days Longer Than It Should Have

Ron has his AT&T U-Verse cable TV, Internet access, and phone lines working now, but only after spending most of the past week fighting with AT&T. He could have had access back on Saturday, the very first day of the outage, but an AT&T rep told him that sending a tech out to him on a Saturday was impossible. It’s not. They shipped a replacement for his malfunctioning gateway out via UPS. It got lost. Ron is frustrated, because he likes U-Verse. When it works. [More]

Offices, Beware The "Yellow Pages Online" Scam

Offices, Beware The "Yellow Pages Online" Scam

AJ’s office has been targeted by scammers who claim his company owes them for an “Online Yellow Pages” listing. They even have a recording they say is proof of an employee agreeing to the service. The clip is clearly a cut up and re-edited version of an employee saying “yes” and “no” to completely different questions. [More]

AA Loses Luggage, Turns Dream 60th Birthday Rome Vacation Into Nightmare

AA Loses Luggage, Turns Dream 60th Birthday Rome Vacation Into Nightmare

Donna was all set to fly to Rome for a beautiful two-week 60th birthday trip with her friends. They had been planning and preparing for it for a year. It was to be the trip of a lifetime. Then they flew American Airlines. [More]

Keep Calling T-Mobile's Executive Office, Get Charged With Harassment

Keep Calling T-Mobile's Executive Office, Get Charged With Harassment

Gary’s mom uses a prepaid T-Mobile phone, but doesn’t use it a whole lot. She missed the deadline to re-up her account by three days, and is now stuck with a useless $50 refill card and a shut-off cell phone. After four fruitless attempts at calling regular customer service, Gary tracked down the executive customer service number, hoping to reach someone in the United States with some power. Instead, the person he reached was hostile and unhelpful. When Gary eventually reached that person’s boss to complain, the boss said that if he kept contacting the executive offices, they’d have him charged with harassment. All of this seems like a lot more trouble than turning some old lady’s phone back on. [More]

Woman Calls 911 Because Her Chinese Food Order Was Wrong

Woman Calls 911 Because Her Chinese Food Order Was Wrong

Savannah police have released the recording of a call a woman made to report that she got the wrong food in her Chinese food delivery. They published the call as a reminder to the public that it’s a misdemeanor to call 911 unless there’s an actual emergency. Here is a transcript and the audio of the call: [More]

Bank Of America Demands Mortgage Payments From Yet Another Non-BofA Customer

Bank Of America Demands Mortgage Payments From Yet Another Non-BofA Customer

Bank Of America is really making a last-minute run to secure a high seed in the upcoming Worst Company In America tournament. As if there weren’t enough evidence in its favor, here’s the story of yet another customer who found herself trapped in the BofA maze, even though she has never had a mortgage — let alone a single account — with the bank. [More]

Angry Restaurant Workers Secretly Tape Bosses

Angry Restaurant Workers Secretly Tape Bosses

Some employees at a famous restaurant NYC’s Central Park got so fed up with the way they were being treated by their bosses that they took matters into their own hands and began secretly tape-recording workplace conversations. [More]

How Do I Record An Illegal Debt Collector?

How Do I Record An Illegal Debt Collector?

Shannon keeps getting calls from a debt collector that violate the law so she wants to catch them in the act. The collector calls herself “Investigator” and claims that Shannon is part of a “serious investigation” and has threatened her with jail time if she doesn’t pay up. The “Investigator” keeps calling her at work and has also called up her coworkers and told them that Shannon is part of an investigation. Shannon needs help figuring out how to record these calls. [More]