Savannah police have released the recording of a call a woman made to report that she got the wrong food in her Chinese food delivery. They published the call as a reminder to the public that it’s a misdemeanor to call 911 unless there’s an actual emergency. Here is a transcript and the audio of the call: [More]
Bank Of America is really making a last-minute run to secure a high seed in the upcoming Worst Company In America tournament. As if there weren’t enough evidence in its favor, here’s the story of yet another customer who found herself trapped in the BofA maze, even though she has never had a mortgage — let alone a single account — with the bank. [More]
Some employees at a famous restaurant NYC’s Central Park got so fed up with the way they were being treated by their bosses that they took matters into their own hands and began secretly tape-recording workplace conversations. [More]
Shannon keeps getting calls from a debt collector that violate the law so she wants to catch them in the act. The collector calls herself “Investigator” and claims that Shannon is part of a “serious investigation” and has threatened her with jail time if she doesn’t pay up. The “Investigator” keeps calling her at work and has also called up her coworkers and told them that Shannon is part of an investigation. Shannon needs help figuring out how to record these calls. [More]
A shadowy figure steps out of the shadows, his fingers nicotine-stained and shaking. He glances around nervously before leaping forward and grabbing you by the lapels. “I’ve got 23 things to tell you about calling into an extended warranty call center,” he says, “and I don’t have much time.” [More]
A woman says a funeral home’s debt collector threatened to dig her deceased daughter’s body up and hang it from a tree unless she paid what she owed for the funeral service. That’s when she started recording the calls, capturing such things as, “We’re going to have your dog arrested, we’re going to shoot him, and we’re going to eat him,” and, “Are you going to pay this bill or not or am I going to have to kill you?” [More]
The cable television business model is, in essence, very simple. We consumers pay the cable company. They zap programming to our eyeballs, and we send them money. One longtime customer was happy to exchange about $60 every month for access to a little bit of TV. Then Comcast transitioned to a digital signal, and everything just went to hell. [More]
What happens when you have phone service through Comcast and you dial 0 for the operator in an emergency? A family in Florida claims that Comcast’s negligence killed their grandmother. The elderly woman bled to death next to her phone while waiting for the Comcast operator and emergency services to figure out where she lived. Now they’re suing Comcast. [More]
In a heated dispute over how to handle a woman’s estate, the son secretly set his iPhone to record a conversation that happened between him and the other members of his family days before she passed. The stepfather tried to get it tossed out by saying it violated the Wiretap act, but the case was dismissed and also lost on appeal. This has important implications for people who are interested in recording their customer service calls. [More]
Record Customer Service Calls On Your Landline With The "Digital Loggers Personal Logger Call Recorder"
UPDATE: Here’s the video. If you live in the DC area, tune into ABC 7 tonight at 5:45 pm to see a Consumer Alert I shot with local reporter Kris Van Cleave. Apparently, this morning like six of their reporters all got scam robocalls on their cellphones with a recording saying their ATM card had been deactivated and they needed to call the bank back. Hello, scam! [More]
How can you electronically drain someone’s bank account while also preventing their bank from contacting them to verify the transaction? Use telephony to flood all of their phone lines with anything from dead air to phone sex promo recordings. According to the Communication Fraud Control Association, these scams are increasing in recent weeks. Be wary. [More]
Inc21 supposedly sells web hosting and other Internet-related services, but the FTC says that in reality it contracted with offshore telemarketers who helped it cram charges onto unsuspecting customers’ phone bills, earning $19 million over the past five years. Customers who complained about the charges said they were either never contacted in the first place, were promised a free trial, were told that the telemarketer was just verifying business information, or explicitly refused Inc21′s offer and were charged anyway. [More]
Who’s in charge, the masters or the machines? You’ll be wondering the same thing after you listen to this iconic gem from The Consumerist archive, the infamous Verizon Can’t Do Math call, which we reposting because the original video got deleted and the posts were kind of scattered. In it, George recorded his attempts to get Verizon to explain why they said they would charge .002 cents/kbfor data roaming, and then billed him for .002 dollars/kb, a difference of about $76. Problem is, no one at Verizon can do math. [More]
Daniel agreed to throw away 35 cans of Slim-Fast after the company announced a recall last month over fears of contamination. He called the number provided by Unilever and provided his address, and then waited for the full refund they promised. What he got was a check for $10.20. [More]
Here’s a testimonial from a former Bank of America customer assistance employee. She was fired on Monday for offering repayment plans to too many customers, even those who “deserved” the 29.99% APR for making late payments. After hearing her story, you might conclude that this job was never a good fit for her skills. The next time you run up against a dead-sounding CSR, though, remember that people like Jackie don’t make for profitable collections department employees, which is why they don’t stick around for long. [More]
Jay’s parents have gotten quite, uh, spendy with their retirement income, and now they’ve got a lot of debt they can’t pay off. This has become Jay’s problem not because he’s a party to any of the debt, but because they’ve put him down as a reference and now bill collectors are harassing him.
Yesterday I grabbed a notebook app for my smartphone and spent a couple of hours organizing the various content folders—ideas for Consumerist, gift lists for Christmas, things to look up later on a computer—so that I could capture information more efficiently. Wait, why s ths n Cnsmrst? Because The Simple Dollar argues that by keeping a notebook and using it all the time (Lifehacker calls it “ubiquitous capture”), you can end up saving money.