Company Behind Billions Of Phony "Auto Warranty" Robocalls Shut Down By FTC

Company Behind Billions Of Phony "Auto Warranty" Robocalls Shut Down By FTC

Have you ever answered a call from an unfamiliar number only to hear a recording tell you there is important information about your automobile warranty? You’re not alone, as the folks at the FTC have shut down an operation it says was responsible for billions of instances of deceptive dialing. [More]

Dept. Of Education's New Site Giving Headaches To Folks With Student Loans

Dept. Of Education's New Site Giving Headaches To Folks With Student Loans

Paying your student loan is enough of an annoyance without the Dept. of Education making it more difficult. Unfortunately, the new site for the Federal Student Loan Servicing Center has people tearing their hair out in frustration. [More]

How Our AT&T U-Verse Outage Lasted 5 Days Longer Than It Should Have

How Our AT&T U-Verse Outage Lasted 5 Days Longer Than It Should Have

Ron has his AT&T U-Verse cable TV, Internet access, and phone lines working now, but only after spending most of the past week fighting with AT&T. He could have had access back on Saturday, the very first day of the outage, but an AT&T rep told him that sending a tech out to him on a Saturday was impossible. It’s not. They shipped a replacement for his malfunctioning gateway out via UPS. It got lost. Ron is frustrated, because he likes U-Verse. When it works. [More]

Offices, Beware The "Yellow Pages Online" Scam

Offices, Beware The "Yellow Pages Online" Scam

AJ’s office has been targeted by scammers who claim his company owes them for an “Online Yellow Pages” listing. They even have a recording they say is proof of an employee agreeing to the service. The clip is clearly a cut up and re-edited version of an employee saying “yes” and “no” to completely different questions. [More]

AA Loses Luggage, Turns Dream 60th Birthday Rome Vacation Into Nightmare

AA Loses Luggage, Turns Dream 60th Birthday Rome Vacation Into Nightmare

Donna was all set to fly to Rome for a beautiful two-week 60th birthday trip with her friends. They had been planning and preparing for it for a year. It was to be the trip of a lifetime. Then they flew American Airlines. [More]

Keep Calling T-Mobile's Executive Office, Get Charged With Harassment

Keep Calling T-Mobile's Executive Office, Get Charged With Harassment

Gary’s mom uses a prepaid T-Mobile phone, but doesn’t use it a whole lot. She missed the deadline to re-up her account by three days, and is now stuck with a useless $50 refill card and a shut-off cell phone. After four fruitless attempts at calling regular customer service, Gary tracked down the executive customer service number, hoping to reach someone in the United States with some power. Instead, the person he reached was hostile and unhelpful. When Gary eventually reached that person’s boss to complain, the boss said that if he kept contacting the executive offices, they’d have him charged with harassment. All of this seems like a lot more trouble than turning some old lady’s phone back on. [More]

Woman Calls 911 Because Her Chinese Food Order Was Wrong

Woman Calls 911 Because Her Chinese Food Order Was Wrong

Savannah police have released the recording of a call a woman made to report that she got the wrong food in her Chinese food delivery. They published the call as a reminder to the public that it’s a misdemeanor to call 911 unless there’s an actual emergency. Here is a transcript and the audio of the call: [More]

Bank Of America Demands Mortgage Payments From Yet Another Non-BofA Customer

Bank Of America Demands Mortgage Payments From Yet Another Non-BofA Customer

Bank Of America is really making a last-minute run to secure a high seed in the upcoming Worst Company In America tournament. As if there weren’t enough evidence in its favor, here’s the story of yet another customer who found herself trapped in the BofA maze, even though she has never had a mortgage — let alone a single account — with the bank. [More]

Angry Restaurant Workers Secretly Tape Bosses

Angry Restaurant Workers Secretly Tape Bosses

Some employees at a famous restaurant NYC’s Central Park got so fed up with the way they were being treated by their bosses that they took matters into their own hands and began secretly tape-recording workplace conversations. [More]

How Do I Record An Illegal Debt Collector?

How Do I Record An Illegal Debt Collector?

Shannon keeps getting calls from a debt collector that violate the law so she wants to catch them in the act. The collector calls herself “Investigator” and claims that Shannon is part of a “serious investigation” and has threatened her with jail time if she doesn’t pay up. The “Investigator” keeps calling her at work and has also called up her coworkers and told them that Shannon is part of an investigation. Shannon needs help figuring out how to record these calls. [More]

23 Things An Extended Warranty Call Center Rep Wished You Knew

23 Things An Extended Warranty Call Center Rep Wished You Knew

A shadowy figure steps out of the shadows, his fingers nicotine-stained and shaking. He glances around nervously before leaping forward and grabbing you by the lapels. “I’ve got 23 things to tell you about calling into an extended warranty call center,” he says, “and I don’t have much time.” [More]

Debt Collector Threatens To Shoot And Eat Your Dog

Debt Collector Threatens To Shoot And Eat Your Dog

A woman says a funeral home’s debt collector threatened to dig her deceased daughter’s body up and hang it from a tree unless she paid what she owed for the funeral service. That’s when she started recording the calls, capturing such things as, “We’re going to have your dog arrested, we’re going to shoot him, and we’re going to eat him,” and, “Are you going to pay this bill or not or am I going to have to kill you?” [More]

Comcast "Upgrades" Signal, Drives Loyal Customer To DirecTV

Comcast "Upgrades" Signal, Drives Loyal Customer To DirecTV

The cable television business model is, in essence, very simple. We consumers pay the cable company. They zap programming to our eyeballs, and we send them money. One longtime customer was happy to exchange about $60 every month for access to a little bit of TV. Then Comcast transitioned to a digital signal, and everything just went to hell. [More]

Family Claims Comcast Let Grandma Bleed To Death On Thanksgiving

Family Claims Comcast Let Grandma Bleed To Death On Thanksgiving

What happens when you have phone service through Comcast and you dial 0 for the operator in an emergency? A family in Florida claims that Comcast’s negligence killed their grandmother. The elderly woman bled to death next to her phone while waiting for the Comcast operator and emergency services to figure out where she lived. Now they’re suing Comcast. [More]

Federal Court Rules Recording Your Own Conversations Ok As Long As It's Not For A Crime

Federal Court Rules Recording Your Own Conversations Ok As Long As It's Not For A Crime

In a heated dispute over how to handle a woman’s estate, the son secretly set his iPhone to record a conversation that happened between him and the other members of his family days before she passed. The stepfather tried to get it tossed out by saying it violated the Wiretap act, but the case was dismissed and also lost on appeal. This has important implications for people who are interested in recording their customer service calls. [More]

Record Customer Service Calls On Your Landline With The "Digital Loggers Personal Logger Call Recorder"

Record Customer Service Calls On Your Landline With The "Digital Loggers Personal Logger Call Recorder"

Sometimes you might want to record your customer service calls for your own personal “quality assurance purposes.” Commenter Dopaz points out that the “Digital Loggers Personal Logger Call Recorder” for $54.21 is one option for landlines. [More]

Ben Popken On WJLA Warning About Robocall Scammers

Ben Popken On WJLA Warning About Robocall Scammers

UPDATE: Here’s the video. If you live in the DC area, tune into ABC 7 tonight at 5:45 pm to see a Consumer Alert I shot with local reporter Kris Van Cleave. Apparently, this morning like six of their reporters all got scam robocalls on their cellphones with a recording saying their ATM card had been deactivated and they needed to call the bank back. Hello, scam! [More]

Thieves Flood Your Phone Line While Draining Your Bank Account

Thieves Flood Your Phone Line While Draining Your Bank Account

How can you electronically drain someone’s bank account while also preventing their bank from contacting them to verify the transaction? Use telephony to flood all of their phone lines with anything from dead air to phone sex promo recordings. According to the Communication Fraud Control Association, these scams are increasing in recent weeks. Be wary. [More]