Comcast Memo: Rep From “Painful” Retention Call Was Doing “What We Trained Him To Do”

(chrisinphilly5448)

A week after the posting of the neediest customer-retention call in Comcast history, the fallout continues, with the company’s Chief Operating Officer telling Comcast employees in a memo leaked to Consumerist that the incident was “painful to listen to,” but that the rep “did a lot of what we trained him…to do.” [More]

Is It Wrong For A Restaurant To Tell Diners To Remove Google Glass?

Is It Wrong For A Restaurant To Tell Diners To Remove Google Glass?

The culture war (more of a slap-fight) over where and when it’s okay to sport Google Glass continues. A Manhattan restaurant is the latest to get caught up in the fracas after it asked a customer to remove her Glass device while dining, resulting in a burst of negative reviews from those who think the eatery crossed a line… and a backlash from those who aren’t impressed with the headgear and don’t see why anyone would wear one to dinner. [More]

Do Not Call 9-1-1 When Subway Puts The Wrong Sauce On Your Flatizza

Do Not Call 9-1-1 When Subway Puts The Wrong Sauce On Your Flatizza

If a restaurant makes your pizza–or, in the case of Subway, your Flatizza–incorrectly, you’re entitled to a refund. You should not, however, try to enlist the help of local law enforcement by calling 9-1-1 to report a crime against pizza. When a South Carolina woman did exactly that last week, she was sent to jail and released on bond, charged with misuse of the 9-1-1 system. [More]

(NoNo Joe)

Woman Calls Cops On Herself To Defend Claim Of Raw Waffles

When you might be in trouble, it’s good to get ahead of the story. We’re not sure whether that’s what led a woman in Tampa, Florida to contact the authorities when a restaurant allegedly served her an uncooked waffle. Did she call the health department, or the Board of Breakfast Foods (which should be a thing)? Nope. She dialed 9-1-1. [More]

It’s Nothing Personal: Hundreds Of Patch Employees Laid-Off During Conference Call

It’s Nothing Personal: Hundreds Of Patch Employees Laid-Off During Conference Call

If you’re going to fire hundreds of employees, at least have the guts to do so individually. After years of dedicated, time-consuming work, hundreds of online media employees were let go during a series of conference calls last week; taking “it’s nothing personal” to an entirely new level. [More]

Man Wearing Google Glass Claims Movie Theater Called FBI To Arrest Him For Piracy

Man Wearing Google Glass Claims Movie Theater Called FBI To Arrest Him For Piracy

UPDATE: A spokesman for AMC Theatres responded to Consumerist’s request for comment, saying the company takes movie theft “very seriously,” which is why the feds got involved. [More]

Dish Goes Wireless With Latest Receivers

Dish Goes Wireless With Latest Receivers

At today’s CES press conference, the folks at Dish continued to push its Hopper as the big selling point of its satellite service, with new announcements of additional recording options, along with virtual and wireless DVR experiences. [More]

It’s Actually Kind Of Heartbreaking To Hear Robot Telemarketer Insist She’s A Real Person

It’s Actually Kind Of Heartbreaking To Hear Robot Telemarketer Insist She’s A Real Person

We’ve arrived at a whole new level of robocalling, and this time the robots don’t want us to know they’re robots. Did you just get a shiver down your spine, too? Shiver jinx! This particular telemarketer for a company hawking health insurance has her own name and a tinkle of laughter to go along with her denial of actually being a robot. [More]

(thomlandin)

McDonald’s Customers, Employee Call 9-1-1 On Each Other Over Missing Hash Browns

The dispute over a couple of missing hash browns escalated quickly — I mean, it really got out of hand fast — at a Mesa, AZ, McDonald’s recently, with at least three different people calling the police and claims of assault-by-tossed-food being made by employees. [More]

Nobody's home and there's no one to ask for directions.

Why Is The USDA Hiding Its Safety & Recall Information?

Here’s the thing: We know why the United States Department of Agriculture took its site down — like many other agencies during the government shutdown, it’s closed for business. But while other agencies have opted to simply stop updating their sites and keep information available, the USDA is making it awfully hard to find any of its information on safety and recalls. [More]

(37prime)

This Is How The Ubiquitous iPhone Default Text Message Alert Came To Be

Contrary to popular belief, the default text message chime on an iPhone is not the sound Steve Jobs made when he sprung forth fully-formed from his mother’s womb. Sorry to dash your dreams into dust, but really the whole thing was the work of an audio/visual producer who played with a number of options before settling on the now familiar tri-tone that means someone has something to tell you. [More]

My Dad Dies During Celebrity Cruise Excursion; Crew Throws Out Our Stuff

My Dad Dies During Celebrity Cruise Excursion; Crew Throws Out Our Stuff

What was supposed to be a happy Alaskan getaway on a Celebrity Cruise ship turned into a tragedy for Consumerist reader Melissa when her father suffered a cardiac incident while on an excursion then passed away two days later in the hospital. Now Celebrity is telling Melissa that it discarded hundreds of dollars worth of clothing and other items that were left on the ship while she tended to her father. [More]

World’s Largest Debt Collector To Pay $3.2 Million Penalty For Harassing Consumers

World’s Largest Debt Collector To Pay $3.2 Million Penalty For Harassing Consumers

It’s highly possible you’ve never heard of Expert Global Solutions, but it’s the largest debt-collection operation in the world. It also is the subject of a recent Federal Trade Commission complaint alleging that the company and its subsidiaries violated federal law by harassing consumers. [More]

This is the standard, misleading letter being sent out -- under numerous company names -- promising travel vouchers, but not delivering.

No, You Didn’t Earn Two Free Travel Vouchers From ‘United Airways’


For at least the last year, something calling itself ‘United Airways’ — which is the name of a regional carrier in Asia that has nothing to do with this story — has been sending out versions of the above letter to consumers, promising free reward travel, but both the airline industry and the Better Business Bureau say it’s nothing but a scam. [More]

Proactiv Has My Box Of Skin Cream, Sends Collections After Me Anyway

Proactiv Has My Box Of Skin Cream, Sends Collections After Me Anyway

Eric wanted to give the Proactiv system of skin creams a try. Well, that shouldn’t be so hard: they’re advertised everywhere and apparently very popular. The flaw was that the package didn’t have his office number on it. UPS didn’t know that they could just send it to the mailroom, and instead they dispatched it back to Proactiv. Now the box is allegedly hanging out somewhere on the company’s loading dock, and they’ve sent collections after Eric to pay for the box of creams that he never received. [More]

(afagen)

I Move Out Of Sprint’s Coverage Area, They Just Won’t Let Me Go

Sprint told David that he wouldn’t have to pay an early termination fee. After all, he had moved to a new home, one with no Sprint reception. When he called up Sprint, they assured him that he wouldn’t owe an ETF. He switched to Verizon, and assumed all was well. Now he has a past due balance on that $200 ETF that Sprint representatives totally assured him he wouldn’t have to pay. He took to recording his phone calls. For some reason, no one at Sprint customer service will talk to him after he does that. [More]

(Will Middelaer)

Sprint Says It’s My Job To Drive Around To Every Local Store And Find Someone To Fix My Phone

Douglas has been a reliable longtime Sprint customer. He liked their service, even through terrible 3G speeds for the last few years. Yet it was how he was treated when his Galaxy Nexus wouldn’t work properly that is about to drive him away from the company. He’s had it. He finds it unacceptable that the company thinks he should have to drive around to different Sprint stores in his area to find one that might deign to look at and diagnose his phone. [More]

(Eric Spiegel)

DirecTV Tells Customer It Will Waive Early Termination Fee; Claims It Never Said Such A Thing

You know how just about every customer service phone line tells you the call could be recorded? And surely you’ve been told by some CSR, “Here is my ID number so you can refer to it when you call back”? Well, Consumerist reader Bill found out that none of this matters when trying to make his case with DirecTV. [More]