(Area Librarian)

After ‘Serial’ Season Is Over, Global Tel-Link Will Keep Charging Inmates Outrageous Phone Fees

The last episode of the current series of hit podcast “Serial” was made available for download this morning. It’s the last time that millions of listeners will hear a brand name that has appeared in every episode but was likely unfamiliar to them. The people over at Global Tel-Link probably aren’t heartbroken that they’re losing the free product placement, though. As a telecommunications company providing phone service for prisoners, consumer name recognition isn’t very important to them. [More]

(Taro the Shiba Inu)

Sony’s Streaming TV Service Will Offer 75 Channels, Start Testing This Month, But For How Much?

Sony has finally provided some concrete details on its much anticipated streaming TV service, including a name, an expected launch window, and some info about its channel lineup, but the company still isn’t saying how much it’s going to charge. [More]

Comcast Sued By Customer Who Says Cable Company Had Him Fired From Job

Knight725

Last week, we brought you the story of former Comcast customer Conal O’Rourke, who lost his job at renowned accounting firm PriceWaterhouseCoopers after someone from Comcast called his employer with details of Mr. O’Rourke’s numerous — and valid — complaints about his cable service. Comcast has subsequently apologized for the myriad billing and service problems but maintains it did not intend to have O’Rourke fired, but that has not satisfied Conal, who has filed a lawsuit against the nation’s largest cable company, alleging violations of, among other claims, a federal law prohibiting cable companies from sharing personal information without customers’ consent. [More]

Unhappy Customer: Comcast Told My Employer About Complaint, Got Me Fired

Knight725

UPDATE #3: Conal has filed a lawsuit against the cable giant in a federal court in California, alleging that — among other claims — Comcast violated a federal law prohibiting cable companies from sharing customers’ information without their consent. [More]

Watch A Guy Sit On Hold With Comcast Until They Close

3:22:35 and counting...

The saga of what happens when you try to cancel your Comcast account continues this evening with a recording of the tail end of a more than three-hour wait on Comcast’s retention line. As far as we can tell, sitting on hold with Comcast for upwards of three hours isn’t a unique experience, but not everyone is creative enough to call Comcast with another phone while still on hold… only to hear a recording informing them that the company has closed for the day. [More]

Comcast Tells Customer The Only Reason He’s Getting Bogus Charges Refunded Is Because He Recorded Call

Comcast Tells Customer The Only Reason He’s Getting Bogus Charges Refunded Is Because He Recorded Call

Most of us have been in this situation, and probably once or twice with Comcast. You’re told by the first person that something is free, then you get a bill for it and when you call to find out why, everyone you talk to tells you you’re up Turd Creek sans rowing equipment. If only you had recorded that first call, right? [More]

Phone Company Routed 911 Calls To Automated Recording Telling Callers To Dial 911

Phone Company Routed 911 Calls To Automated Recording Telling Callers To Dial 911

Although consumers in some areas of the United States can now text message 911 in the event of an emergency, it’s always nice to know that calling a real, live human is still an option. Unless of course it isn’t, which was the case for residents of Caddo County, OK, for several months in 2013. [More]

Comcast Memo: Rep From “Painful” Retention Call Was Doing “What We Trained Him To Do”

(chrisinphilly5448)

A week after the posting of the neediest customer-retention call in Comcast history, the fallout continues, with the company’s Chief Operating Officer telling Comcast employees in a memo leaked to Consumerist that the incident was “painful to listen to,” but that the rep “did a lot of what we trained him…to do.” [More]

Is It Wrong For A Restaurant To Tell Diners To Remove Google Glass?

Is It Wrong For A Restaurant To Tell Diners To Remove Google Glass?

The culture war (more of a slap-fight) over where and when it’s okay to sport Google Glass continues. A Manhattan restaurant is the latest to get caught up in the fracas after it asked a customer to remove her Glass device while dining, resulting in a burst of negative reviews from those who think the eatery crossed a line… and a backlash from those who aren’t impressed with the headgear and don’t see why anyone would wear one to dinner. [More]

Do Not Call 9-1-1 When Subway Puts The Wrong Sauce On Your Flatizza

Do Not Call 9-1-1 When Subway Puts The Wrong Sauce On Your Flatizza

If a restaurant makes your pizza–or, in the case of Subway, your Flatizza–incorrectly, you’re entitled to a refund. You should not, however, try to enlist the help of local law enforcement by calling 9-1-1 to report a crime against pizza. When a South Carolina woman did exactly that last week, she was sent to jail and released on bond, charged with misuse of the 9-1-1 system. [More]

(NoNo Joe)

Woman Calls Cops On Herself To Defend Claim Of Raw Waffles

When you might be in trouble, it’s good to get ahead of the story. We’re not sure whether that’s what led a woman in Tampa, Florida to contact the authorities when a restaurant allegedly served her an uncooked waffle. Did she call the health department, or the Board of Breakfast Foods (which should be a thing)? Nope. She dialed 9-1-1. [More]

It’s Nothing Personal: Hundreds Of Patch Employees Laid-Off During Conference Call

It’s Nothing Personal: Hundreds Of Patch Employees Laid-Off During Conference Call

If you’re going to fire hundreds of employees, at least have the guts to do so individually. After years of dedicated, time-consuming work, hundreds of online media employees were let go during a series of conference calls last week; taking “it’s nothing personal” to an entirely new level. [More]

Man Wearing Google Glass Claims Movie Theater Called FBI To Arrest Him For Piracy

Man Wearing Google Glass Claims Movie Theater Called FBI To Arrest Him For Piracy

UPDATE: A spokesman for AMC Theatres responded to Consumerist’s request for comment, saying the company takes movie theft “very seriously,” which is why the feds got involved. [More]

Dish Goes Wireless With Latest Receivers

Dish Goes Wireless With Latest Receivers

At today’s CES press conference, the folks at Dish continued to push its Hopper as the big selling point of its satellite service, with new announcements of additional recording options, along with virtual and wireless DVR experiences. [More]

It’s Actually Kind Of Heartbreaking To Hear Robot Telemarketer Insist She’s A Real Person

It’s Actually Kind Of Heartbreaking To Hear Robot Telemarketer Insist She’s A Real Person

We’ve arrived at a whole new level of robocalling, and this time the robots don’t want us to know they’re robots. Did you just get a shiver down your spine, too? Shiver jinx! This particular telemarketer for a company hawking health insurance has her own name and a tinkle of laughter to go along with her denial of actually being a robot. [More]

(thomlandin)

McDonald’s Customers, Employee Call 9-1-1 On Each Other Over Missing Hash Browns

The dispute over a couple of missing hash browns escalated quickly — I mean, it really got out of hand fast — at a Mesa, AZ, McDonald’s recently, with at least three different people calling the police and claims of assault-by-tossed-food being made by employees. [More]

Nobody's home and there's no one to ask for directions.

Why Is The USDA Hiding Its Safety & Recall Information?

Here’s the thing: We know why the United States Department of Agriculture took its site down — like many other agencies during the government shutdown, it’s closed for business. But while other agencies have opted to simply stop updating their sites and keep information available, the USDA is making it awfully hard to find any of its information on safety and recalls. [More]

(37prime)

This Is How The Ubiquitous iPhone Default Text Message Alert Came To Be

Contrary to popular belief, the default text message chime on an iPhone is not the sound Steve Jobs made when he sprung forth fully-formed from his mother’s womb. Sorry to dash your dreams into dust, but really the whole thing was the work of an audio/visual producer who played with a number of options before settling on the now familiar tri-tone that means someone has something to tell you. [More]