It began with a customer complaint to St. Louis TV station KMOV: customers accused one local Jiffy Lube franchisee of a disturbing scam on the part of the store’s staff. Customers claimed that mechanics sold services to customers, then didn’t actually perform the repairs that they sold. Worse: one customer claims that employees asked for cash, claiming that the shop computers were down. Of course, they still didn’t perform the repairs. [More]
Search results for: jiffy lube
Some Jiffy Lubes Still Charging Customers For Unnecessary And Undone Repairs
By 5.14.13
For years, Jiffy Lube employees around the country have repeatedly been accused — and sometimes caught — charging for repairs that weren’t necessary or weren’t even performed. The company has promised change, but that memo didn’t seem to reach everyone. [More]
10 Examples Of Why You Shouldn't Sell Naming Rights To Just Anyone
By 3.22.12
It’s near-impossible to find a sporting or concert venue in the U.S. without the name of some bank/oil company/car maker/beverage slapped on the front. While most of these are innocuous — and some have even grown to be accepted by the public — there are a handful of naming rights deals where the venue owners shouldn’t have gone with the highest bidder. [More]
Jiffy Lube Ditches Dubious Oil Change Frequency Stance
By 6.14.11
One of the great myths of car maintenance — that vehicles need oil changes every 3,000 miles — has taken a significant hit now that Jiffy Lube has changed its policy and will no longer recommend oil changes to customers on that schedule. [More]
Best Buy Optimization Is A Big Stupid Annoying Waste Of Money
By 1.4.10
Over the past year, a number of you have been telling us that, due to “pre-optimization” of computers, it’s difficult — sometimes impossible — to walk into a Best Buy and leave with the advertised deal (in effect, you would be paying a $39.99 surcharge over the computer’s advertised price). We decided to look into your complaints. We sent the Consumer Reports secret shoppers to 18 different Best Buys in 11 states, and one of our shoppers was denied the price advertised for a specific model because only pre-optimized computers were available. When the Consumer Reports engineers compared three “optimized” computers to ones with default factory settings, there was no performance improvement. In one case, an optimized laptop actually performed 32% worse than the factory model. The results of our in-depth investigation, inside…
Woman: Jiffy Lube Didn't Inspect My Car
By 10.21.09
Cristin says she went to a Los Angeles Jiffy Lube and kept an eye on her vehicle to make sure the mechanics performed the services she paid for. She says Jiffy Lube didn’t check her fluid levels, battery or tire pressure but told her it did. She writes:
EECB Convinces Jiffy Lube To Pay For Repairs After Damaging Car
By 6.27.09
Jiffy Lube agreed to pay Alison over $250 after botching routine work that forced her to interrupt her road trip for emergency car repairs. Alison’s mechanic said that Jiffy Lube’s attempted transmission fluid flush could have caused “catastrophic car damage” if left unfixed. Jiffy Lube denied all responsibility until Alison fired off an Executive Email Carpet Bomb to C.E.O. Rick Altizer, who agreed not only to reimburse for the repairs, but refunded the original cost of the transmission fluid flush, and tossed in a few coupons for free oil changes.
Jiffy Lube Tries To Scam Yet Another Customer
By 5.4.09
Seriously, Jiffy Lube? You haven’t received enough bad coverage about ripping off your customers? Fine, here’s another one: Daniel says they tried to add about $170 in extra “needed” repairs and replacements recently when his girlfriend dropped off her car to get the oil changed. Even after she turned them down, they still slapped an extra $6 “Peak Global Life Time 100%” charge on the bill. We don’t know what that means, but those are all good words, and anything that’s 100 percent has got to be quality. Apparently Jiffy Lube doesn’t know what it means either.
Austin Jiffy Lubes Too Cheap To Dispose Of Oil Properly, Keep Dumping It In City Sewer System
By 4.10.09
Heartland Automotive Services, Inc., which runs 31 Jiffy Lubes in the Austin area, has to pay a $300,000 fine after admitting to pumping used oil into the city’s sewer system instead of recycling it. Normally shops are paid by the gallon for used oil, but in this case a damaged wall let water seep into the oil collection area and create a toxic mess that couldn’t be sold—so instead of paying to remove it, they pumped it down the drain.
Jiffy Lube Pulls Dirty Filter Trick On Unsuspecting Customer
By 2.14.09
Josh has been paying $30 extra to change out the air filter each time he brings his car to Jiffy Lube for an oil change. This time, to save money, he decided to do it himself—and that’s when he discovered that Jiffy Lube lied to him about the filter.
Video: JiffyLube Caught Upselling Car-Damaging Repair Services
By 11.13.08
KNBC undercover cameras caught local JiffyLubes and EZ-Lubes upselling customers to buy engine-flushing and fuel-injection cleaning services, services which have been forbidden by auto-manufacturers because they’re unnecessary and can severely damage your engine. One guy’s engine died while he was driving on the highway, and it cost him $5,000 to replace his engine.
Ford's $5698.37 Pinging Noise
By 9.22.08
Below I detail a problem I encountered with my 2005 F-150 pickup and what I thought were covered damages and repairs under the initial warranty or the ExtraCARE extended coverage.
Malicious Oil Change? Jiffy Lube Ruined My Oil Plug "On Purpose"
By 8.12.08
Reader Andrew says he’s certain that Jiffy Lube purposefully filed down his oil plug so that he couldn’t change his oil himself. Conspiracy? Or incompetance? You decide.
Why Geeks Steal Porn From Your Computer
By 7.9.07
hashand: I used to work at a computer repair place. All the stuff you’re finding isn’t limited to Best Buy. We had a 2 TB [terabyte] server of mp3s.
Top Posts Of The Week
By 3.9.07
“An off-duty Northwest Airlines employee was arrested after a woman on a flight from Seattle complained that the man had ejaculated on her.”
