The Consumerist: Shoppers Bite Back

Geek Squad Decides Your Clearly Broken iPod Is Fine, Dares You To Pay 3rd Party To Prove Them Wrong

Geek Squad told reader Dave that he didn't have the "technical expertise" to diagnose his clearly-broken iPod. The 30 GB unit wouldn't play when docked or connected by USB cord, something Dave though might be covered by Best Buy's Product Service...

2:30 PM on Sat Feb 7 2009, by Carey, 0 views, 129 comments

Not Even Geek Squad's CEO Can Get Your Computer Fixed

On May 3, 2007 a reader wrote in to explain an issue he was having with Best Buy's Geek Squad. His computer was randomly shutting off and generally acting crazy. His warranty was with Geek Squad so he took the computer in for repair. Geek Squad...

11:14 AM on Mon Feb 11 2008, by Meg Marco, 0 views, 65 comments

Blank Discs Inside Call Of Duty 4 At Best Buy? Better Open Them In The Store

Reader Zak writes to tell us that his copy of Call of Duty 4 was blank. Thankfully, he opened it while he was still inside the Best Buy, so exchanging it wasn't a problem. (Though some random Geek Squad guy did accuse him of being a scammer.)I...

10:27 AM on Thu Nov 8 2007, by Meg Marco, 0 views, 33 comments

Disgruntled Ex-GeekSquad Postergirl eBays Badge

"Hi, my name is Holly Forman-Petersen and I used to be a Special Agent at The Geek Squad. I am eBaying my Special Agent badge.

11:56 AM on Thu Jul 12 2007, by Ben Popken, 0 views, 31 comments

Why We're Not Telling Geek Squad CEO Which Agent Stole The Porn

from ben@consumerist.com

5:52 PM on Thu Jul 5 2007, by Ben Popken, 0 views, 86 comments

Best Buy Stole My Computer!

This one has us scratching our heads and looking up the number for Miss Marple. E. took his HP desktop in to Best Buy to have them check out some hardware issues he was having with it... and they "lost it". It's gone. No one there remembers seeing...

6:23 PM on Fri May 18 2007, by Meg Marco, 0 views, 37 comments

Geek Squad Fixed My iPod By Sending Me A Broken One

Charlie gave her 4th gen iPod to Geek Squad for warranty repair. They promised her a new iPod in return. Instead, she received an iPod with a sad face screen. When she shook it, its hard drive rattled around. There was a ding in the side. The back...

7:12 PM on Mon May 7 2007, by Ben Popken, 0 views, 53 comments

We're Always Looking For Porn On Customer's Computers, Techies Confirm

Looking through comments both here and on Digg, it seems that finding and saving customer's porn from their laptops is one of the perks of the job, and it's hardly limited to the Geek Squad.

1:00 AM on Thu May 3 2007, by Ben Popken, 0 views, 36 comments

"Peek Squadder" Beloved By Customers, Colleagues

Though he stands accused of a disgusting act, secretly recording a customer taking a shower, Geek Squad Agent Hao Kuo Chi was held in high esteem by customers and among his fellow employees.

4:47 PM on Fri Apr 13 2007, by Ben Popken, 0 views, 23 comments

Geek Squad CEO Promises To Resolve Any Consumerist Reader Complaint He Receives, And Then Does So

We want to give Robert Stephens, founder of Geek Squad, a giant hug. Squeeeeeeezeeee!

6:51 PM on Wed Mar 28 2007, by Ben Popken, 0 views, 39 comments

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