(Misfit Photographer)

UPS: We Tried Too Hard To Deliver Your Holiday Packages On Time

Today we have to ask ourselves the important questions like, “is there such a thing as being too prepared?” If you happen to be the United Parcel Service and we’re talking about the 2014 holiday shipping season then you’d probably say yes. [More]

Verizon: We’re Not Two-Faced, We Just Like To Claim Mutually Exclusive Things Are Both True

Verizon: We’re Not Two-Faced, We Just Like To Claim Mutually Exclusive Things Are Both True

Verizon has a long history of trying to have it both ways: alternately courting and rejecting regulation, depending on which will most benefit their bottom line. It’s disingenuous, but effective. But now that someone has asked the FCC to investigate Verizon for perjury, Verizon’s fighting back. Their theme? We’re not two-faced. We just like to say a lot of mutually-exclusive things based on who we think is listening. [More]

8 Things We Learned About The End Of Abercrombie & Fitch’s Jeffries Era

8 Things We Learned About The End Of Abercrombie & Fitch’s Jeffries Era

This week, Bloomberg Businessweek asks the question: can Abercrombie & Fitch be saved? Now that the retailer is losing sales, it has removed logos from its clothing, introduced the color black, and started selling some clothes above women’s size 10. (Mostly online, of course.) Is that enough to save the company, which for years was controlled by a CEO who saw himself, at age 70, as exactly like his 25-year-old ideal customers? [More]

(Paul Fidalgo)

3 Of The Many Times The Big ISPs Have Tried To Have It Both Ways

With the prospect of new regulations staring them in the face, big ISPs have been taking every possible opportunity to wail about how doomed they will be if anything changes. But every cable and telecom company that has spent 2014 and 2015 vowing that regulation is the worst thing ever has also spent years benefiting from exactly those regulations. Here are just a few examples. [More]

(redsox223)

Uber Promises To Share Trip Data With Cities While Guarding Customer Privacy

On the one hand, the more information about how its traffic works a city can get, the more material it has to improve parking, or transit in that area. But on the other, customers who use ride-sharing services like Uber might balk at the idea of information about their trips being shared outside the company. Uber is pledging now to both share data about rides with U.S. cities as well as safeguard customers’ privacy. [More]

(DebMomOf3)

GM Will Use OnStar To Zap Coupons Into Your Car

OnStar is General Motors’ in-car information service that does everything for you from call for help when it detects an accident to offering the kind of information and directions that most people now get from our smartphones. Now GM has a new offering to tempt new GM owners to subscribe to OnStar: special location-based coupons beamed right to their vehicles. [More]

Comcast Rings Out 2014 With Yet Another Tape-Recorded Customer Service Disaster

Comcast Rings Out 2014 With Yet Another Tape-Recorded Customer Service Disaster

It’s been a bad year for Comcast’s customer service image — probably not what the company wants to hear when it’s trying to convince federal regulators to let it swallow up millions of Time Warner Cable customers — and while many consumers are taking this week off from work, the folks at Kabletown know that bad service doesn’t take a holiday. [More]

Dish, Consumer Advocates Ask FCC To Block Comcast/TWC Merger As Final Comment Deadline Hits

Dish, Consumer Advocates Ask FCC To Block Comcast/TWC Merger As Final Comment Deadline Hits

The Comcast/TWC merger is once again in a brief time-out, but that didn’t stop today from being a major milestone in the FCC’s review process. At long last, the final deadline for the back-and-forth of comments, replies, and replies to replies has come, and merger opponents are taking advantage of their one last chance to ask the FCC to prevent a consumer disaster before it happens. [More]

While every Comcast employee apparently gets a few of these "We're On It" cards that give recipients access to a dedicated customer service rep, Comcast's lobbyists have reportedly been using theirs to grease the wheels in D.C. (image via The Verge)

Comcast Lobbyists Know How To Win Over D.C. Power Players — With Decent Customer Service

Sure, Comcast has no problem throwing around hundreds of thousands of dollars to win support from lawmakers who are willing to regurgitate whatever David Cohen tells them to say, but the company also knows how to really win people over to its side — by providing them access to customer service that isn’t horrible. [More]

(David Transier)

Verizon Customer Gets Police Involved After Phone Disappears Into FedEx Vortex

So Verizon sends you a new phone worth hundreds of dollars. FedEx claims it was delivered and that you signed for it, though that’s impossible because you were miles away from home when the delivery allegedly occurred. Neither company will do anything about the issue and both blame you. What’s a decent human being to do? [More]

Fox News Blacked Out On Dish Network In Latest Contract Fight

Fox News Blacked Out On Dish Network In Latest Contract Fight

It’s a rough year to be a Dish subscriber: networks just keep falling out of the lineup as the satellite TV company ends up in contract disputes with channel after channel. The latest argument has Fox News and Fox Business blacked out on Dish, and the fight looks like it’s just getting started. [More]

(Alan Rappa)

Amazon Marketplace Glitch Brings Early Christmas To Shoppers, Nightmare For Sellers

Every once in a while a company will suffer an online glitch that leads to consumers purchasing items at bargain-basement prices. While most of the recent buying free-for-alls came courtesy of deeply discounted airline tickets, an issue on Amazon’s UK marketplace Friday gave new meaning to the idea of a holiday fire sale when thousands of items went were priced for a little as one penny (or 2 pennies if you’re in the United States). [More]

Here’s What $184K In Campaign Contributions Gets Comcast — A Letter Of Support From Two Senators

According to OpenSecrets.org, Casey's campaign and leadership PAC took in more than $114,000 from Comcast during the 2014 election cycle alone. The cable colossus was the Pennsylvania Senator's top contributor.

Earlier today, the two U.S. Senators from Pennsylvania put aside partisan squabbling for a moment to agree that the only things more awesome than campaign contributions from Comcast are the things Comcast has told us are really cool about its pending merger with Time Warner Cable. [More]

Verizon: New Net Neutrality Rules Won’t Actually Hurt Our Network Investment At All (But We’ll Still Sue)

Verizon: New Net Neutrality Rules Won’t Actually Hurt Our Network Investment At All (But We’ll Still Sue)

All of the big ISPs have been full of bluster about the FCC’s pending new net neutrality rules, but none more so than Verizon. Verizon is the company that sued in the first place to get the 2010 rule overturned, and they are the company that has been most aggressive with promises to sue again when the FCC actually comes up with a rule. Their main argument has been that strong regulation will damage their ability to invest in their networks — but it seems even Verizon’s own top executives don’t fall for that nonsense. [More]

Aereo Finally Gives Up The Ghost, Files For Bankruptcy Protection

Aereo Finally Gives Up The Ghost, Files For Bankruptcy Protection

Five months after the Supreme Court issued the fateful verdict against Aereo and a little more than a month after the company tried to convince the Federal Communications Commission that it was now just like cable companies in an attempt to save itself from the dustbin it seems the streaming broadcast TV service has thrown in the towel, filing for bankruptcy last night. [More]

Why You Shouldn’t Get A Reverse Mortgage Just Because Fred Thompson Tells You To

Why You Shouldn’t Get A Reverse Mortgage Just Because Fred Thompson Tells You To

Turn on the TV and you’re just about guaranteed to come face-to-face with a celebrity or public figure selling a product or service. While those spokespeople may carry an air of respect and trust with consumers, what happens when the product they so happily lent their voice to turns out to have devastating affects on the consumer? Not much really, but it might be time for that to change. [More]

Comcast: We Agree With President On Net Neutrality, Except We Don’t

Comcast: We Agree With President On Net Neutrality, Except We Don’t

Comcast, like someone on house arrest who can’t stop talking about how much he loves just staying at home, can’t shut up about its alleged “support” of net neutrality — a support that was forced upon it as a condition of its 2010 acquisition of NBC. Now the nation’s largest Internet service provider is publicly stating that it “agrees” with President Obama’s feelings on neutrality, just not the ones that actually matter. [More]

Supermarket chain Price Chopper announced plans today to rebrand and rename its stores Market 32.

East Coast Supermarket Chain Price Chopper Renaming Itself Market 32

Shoppers in six states used to making a quick run to the local Price Chopper will soon be frequenting a new supermarket, as the company behind the supermarket chain unveiled plans to rebrand and rename the stores Market 32. [More]