(Misfit Photographer)

New Visa Feature Uses Smartphone Location Tracker To Prevent Fraud By Knowing Where You Are At All Times

Forgetting to tell your bank that you’ll be traveling far outside of your normal spending zone can often lead to frustrations like having transactions rejected out of concern that your card is being used fraudulently. In an attempt to make the lives of frequent travelers easier – and prevent fraud – Visa plans to launch a new service this spring that automatically informs banks where you are. [More]

Starbucks Adds Specialty Coffee Delivery Service Subscription

Starbucks Adds Specialty Coffee Delivery Service Subscription

Starbucks launched a delivery service Tuesday, just not the long-awaited service it’s been touting for the past few months. Instead, the company unveiled a small-batch monthly delivery subscription service of recently roasted coffee. [More]

(Todd Kravos)

Report: Gang Of Criminals Hacking Bank ATMs Has Stolen Up To $1B

Some of the world’s banks likely had a crummy Valentine’s Day after a new report from a computer-security firm came out this weekend, saying that a group of criminals has stolen millions of dollars since late 2013 from financial institutions in Russia, Eastern Europe and the United States. And it doesn’t seem like they’re done yet. [More]

Ad Execs Pick Their Favorite Fake ‘Saturday Night Live’ Ads From Last 40 Years

“After five or ten fish, it gets to be quite a rush,” is a slogan more ads should employ.

This weekend, NBC’s Saturday Night Live will celebrate turning 40, which is incredibly depressing for some of us who have fuzzy childhood memories of sneaking downstairs to watch Chevy Chase, Gilda Radner, John Belushi and others do things that we knew were hilarious even if we were too young to understand. So what better way to end the week than to look back at some of the best fake ads ever aired on SNL. [More]

(jdong)

Yelp Enters Delivery Realm With $134M Purchase Of Eat24

Not only can you make reservations at thousands of restaurants through Yelp, soon you’ll be able to order delivery. The latest expansion for the review site comes after it agreed to purchase delivery site Eat24 for $134 million. [More]

(Mike Mozart)

Macy’s Buys Beauty & Spa Company Bluemercury For $210M

Just a month after Macy’s announced it would implement a restructuring plan by closing 14 stores and focusing on online sales, the department store says it has inked a deal to purchase a spa and beauty chain. [More]

6 Things Comcast Customers Can Try To Get Some Actual Customer Service

6 Things Comcast Customers Can Try To Get Some Actual Customer Service

Comcast is not exactly renowned for its high-quality customer service. It consistently ranks as one of the most-hated, most ineffective companies in the country, in both formal and informal surveys. They hired an exec just to change the customer experience, but the heap of public, embarrassing incidents for them just keeps getting bigger. So if you’re a Comcast customer, and you’re stuck in a loop trying to get your problem solved, is there anything you can actually do? [More]

(j.e.mcgowan)

ESPN Selling U.S. Fans Live-Streaming Access To Cricket World Cup For $99.99

While cricket doesn’t enjoy the immense popularity it inspires in other countries, fans of the sport who’ve been going without their fixes here in the United States will have a way to watch the upcoming ICC Cricket World Cup: In a first for ESPN, the network is selling live-streaming access to the cup’s 49 matches in February and March for $99.99. [More]

Two Big Reasons The New Broadband Standard Is Bad News For The Comcast Merger

Two Big Reasons The New Broadband Standard Is Bad News For The Comcast Merger

None of the big ISPs are happy about today’s FCC vote drastically increasing the bare minimum that qualifies as “broadband.” But even though executives at Verizon, AT&T, and plenty of others are probably muttering aloud rude words in the C-suite right now, Comcast and Time Warner Cable have good reason to be more worried than most. [More]

(Misfit Photographer)

UPS: We Tried Too Hard To Deliver Your Holiday Packages On Time

Today we have to ask ourselves the important questions like, “is there such a thing as being too prepared?” If you happen to be the United Parcel Service and we’re talking about the 2014 holiday shipping season then you’d probably say yes. [More]

Verizon: We’re Not Two-Faced, We Just Like To Claim Mutually Exclusive Things Are Both True

Verizon: We’re Not Two-Faced, We Just Like To Claim Mutually Exclusive Things Are Both True

Verizon has a long history of trying to have it both ways: alternately courting and rejecting regulation, depending on which will most benefit their bottom line. It’s disingenuous, but effective. But now that someone has asked the FCC to investigate Verizon for perjury, Verizon’s fighting back. Their theme? We’re not two-faced. We just like to say a lot of mutually-exclusive things based on who we think is listening. [More]

8 Things We Learned About The End Of Abercrombie & Fitch’s Jeffries Era

8 Things We Learned About The End Of Abercrombie & Fitch’s Jeffries Era

This week, Bloomberg Businessweek asks the question: can Abercrombie & Fitch be saved? Now that the retailer is losing sales, it has removed logos from its clothing, introduced the color black, and started selling some clothes above women’s size 10. (Mostly online, of course.) Is that enough to save the company, which for years was controlled by a CEO who saw himself, at age 70, as exactly like his 25-year-old ideal customers? [More]

(Paul Fidalgo)

3 Of The Many Times The Big ISPs Have Tried To Have It Both Ways

With the prospect of new regulations staring them in the face, big ISPs have been taking every possible opportunity to wail about how doomed they will be if anything changes. But every cable and telecom company that has spent 2014 and 2015 vowing that regulation is the worst thing ever has also spent years benefiting from exactly those regulations. Here are just a few examples. [More]

(redsox223)

Uber Promises To Share Trip Data With Cities While Guarding Customer Privacy

On the one hand, the more information about how its traffic works a city can get, the more material it has to improve parking, or transit in that area. But on the other, customers who use ride-sharing services like Uber might balk at the idea of information about their trips being shared outside the company. Uber is pledging now to both share data about rides with U.S. cities as well as safeguard customers’ privacy. [More]

(DebMomOf3)

GM Will Use OnStar To Zap Coupons Into Your Car

OnStar is General Motors’ in-car information service that does everything for you from call for help when it detects an accident to offering the kind of information and directions that most people now get from our smartphones. Now GM has a new offering to tempt new GM owners to subscribe to OnStar: special location-based coupons beamed right to their vehicles. [More]

Comcast Rings Out 2014 With Yet Another Tape-Recorded Customer Service Disaster

Comcast Rings Out 2014 With Yet Another Tape-Recorded Customer Service Disaster

It’s been a bad year for Comcast’s customer service image — probably not what the company wants to hear when it’s trying to convince federal regulators to let it swallow up millions of Time Warner Cable customers — and while many consumers are taking this week off from work, the folks at Kabletown know that bad service doesn’t take a holiday. [More]

Dish, Consumer Advocates Ask FCC To Block Comcast/TWC Merger As Final Comment Deadline Hits

Dish, Consumer Advocates Ask FCC To Block Comcast/TWC Merger As Final Comment Deadline Hits

The Comcast/TWC merger is once again in a brief time-out, but that didn’t stop today from being a major milestone in the FCC’s review process. At long last, the final deadline for the back-and-forth of comments, replies, and replies to replies has come, and merger opponents are taking advantage of their one last chance to ask the FCC to prevent a consumer disaster before it happens. [More]

While every Comcast employee apparently gets a few of these "We're On It" cards that give recipients access to a dedicated customer service rep, Comcast's lobbyists have reportedly been using theirs to grease the wheels in D.C. (image via The Verge)

Comcast Lobbyists Know How To Win Over D.C. Power Players — With Decent Customer Service

Sure, Comcast has no problem throwing around hundreds of thousands of dollars to win support from lawmakers who are willing to regurgitate whatever David Cohen tells them to say, but the company also knows how to really win people over to its side — by providing them access to customer service that isn’t horrible. [More]