Sterling Davis

Here’s What Netflix, Dish & Others Said To The FCC About The Comcast/TWC Merger

The period for leaving a comment about the Comcast/TWC merger with the FCC closed on Monday. Roughly a zillion members of the public — individuals, nonprofits, state and federal politicians, telecom companies, tech trade groups, and consumer advocates — have weighed in, including several big names in pay TV who are staunchly against the deal. [More]

(Quadel)

It’s Official: Burger King To Merge With Tim Hortons In $11B Deal

Young love! It happens so fast. It feels like only yesterday, after all, that we first noticed Burger King and Tim Hortons were holding hands. And now the new couple have made it official — they’ll be merging to create one of the largest fast food companies out there. [More]

Comcast Agrees I Didn’t Run Up $343 In Overdue Charges, Still Demands I Pay It Anyway

(Steven DePolo)

Consumerist reader Kim has been spending a lot of time on the phone lately. Why, you might be asking? It’s not for the joy of listening to Comcast’s hold music and recorded messages, no, that’s not it. It’s because she says her mother was told to pay a previous tenant’s overdue bill, or not get new services set up for herself and have her account sent to collections. [More]

Company Behind “As Seen On TV” Products Accused Of Forcing Customers To Buy Stuff They Don’t Want

Company Behind “As Seen On TV” Products Accused Of Forcing Customers To Buy Stuff They Don’t Want

Perhaps you’ve had that feeling after a late-night informercial-fueled shopping spree, that, “Why did I buy four mini desk fans in various colors?” buyer’s remorse. While it’s one thing to do that to yourself, officials in New Jersey are accusing the company behind “As Seen On TV” gadgets and gizmo of forcing customers into a buying trap, with no way out other than buying more stuff. [More]

(Taber Andrew Bain)

Philadelphia, Where They’ll Ticket You Before You Even Leave The Car

This is Reason #516 why I don’t have a car… While we understand why Parking Authority agents have to be coldhearted when someone comes rushing up to an expired meter, crying, “Please don’t ticket me! I was just coming out to put in more money…” we also think there has to be a few seconds of grace period between pulling up to a parking meter and being ticketed. But apparently not here in Philadelphia. [More]

TiVo E-Mails Me Coupon Code, Reserves Right To Remove Discounts After Order

TiVo E-Mails Me Coupon Code, Reserves Right To Remove Discounts After Order

When TiVo was offering a great price on their Roamio DVRs, reader Victor thought that his mother-in-law could use one. He thought about it, put one in his virtual cart, and then took some time to decide. Like many retailers will do, TiVo sent him an e-mail with a $50 off coupon to entice him back. How could he resist? He placed the order, and that’s where things started to go wrong. [More]

The End Is Nigh For Room Keys At Hilton-Operated Hotels

The End Is Nigh For Room Keys At Hilton-Operated Hotels

Arriving at the door of your hotel room after a long day of traveling only to find that the key doesn’t work can be a frustrating experience. But that could be a situation of the past for guests at Hilton Hotels now that the company plans to rollout an initiative that would do away with flimsy, magnetic strip keys. [More]

Loophole Allows Auto-Title Lender To Charge Triple-Digit Interest Rates Despite Law

Loophole Allows Auto-Title Lender To Charge Triple-Digit Interest Rates Despite Law

Consumer advocates have long claimed that usury caps are the best way to protect borrowers from predatory lenders offering payday or auto title loans. But even those protections aren’t surefire. A title loan company in Florida has been skirting the state’s cap for the past three years. [More]

Forty-Year Family Feud Leads To Empty Shelves At 70 Supermarkets, Protests In Two States

Forty-Year Family Feud Leads To Empty Shelves At 70 Supermarkets, Protests In Two States

A weird situation in New England is getting weirder. Regional grocery store chain Market Basket, which operates 71 stores in Massachusetts, New Hampshire, and Maine, is finding itself at the center of a massive controversy, with employees, executives, customers, and even local lawmakers all getting involved. The core issue? The board ousted good-guy CEO Arthur Demoulas to replace him with perceived money-grubber Arthur Demoulas, and the resulting furor has led to strikes, boycotts, and empty shelves. [More]

Comcast Memo: Rep From “Painful” Retention Call Was Doing “What We Trained Him To Do”

(chrisinphilly5448)

A week after the posting of the neediest customer-retention call in Comcast history, the fallout continues, with the company’s Chief Operating Officer telling Comcast employees in a memo leaked to Consumerist that the incident was “painful to listen to,” but that the rep “did a lot of what we trained him…to do.” [More]

Here’s A Sample Complaint Letter For When You Don’t Know What To Say

(Donovan Beeson)

It’s hard to know where to start when writing a complaint letter. If our inbox is any indication, this difficulty manifests itself in free-form rants and confusion about what to say. It doesn’t have to be that way: simply stating the facts and explaining why the company should help you is enough. If you aren’t much of a wordsmith, Consumerist is here to help. [More]

(Steve Rhodes)

Comcast Locks You Out Of Your E-Mail Accounts, Shrugs

It all began when Karen paid her Comcast bill online. Maybe that’s what caused her issue, or maybe it wasn’t–all she knows is that when she tried to log in to her account after the payment posted, she got kicked back to the login screen. That’s how two weeks of what she called “Xfinity Hades” began. [More]

Amazon Asks FAA For Permission To Blacken The Skies With Delivery Drones

Amazon Asks FAA For Permission To Blacken The Skies With Delivery Drones

Last month, the Federal Aviation Administration laid down a speed bump in the road toward the impending robot apocalypse, clarifying that package-delivery drones like the ones being planned by Amazon and others are currently illegal. But, much like a locked door or a cinderblock wall will not stop a T-1000, a bit of bureaucracy will not stop Amazon from its destiny of creating Skynet Amazon Prime Air. [More]

Someone Swiped My House’s Comcast Connection; Comcast Wants $40 To Come Look At It

The black cable comes up from the ground and is supposed to go into the house. Instead, it's been pulled out of the conduit and connected to the orange underground-grade cable, which runs down the side yard to a neighboring property (see photo below).

All Consumerist reader Dan wants is to get Internet access to the house he just purchased. Shouldn’t be a big deal since Comcast says the building was previously wired for its service. Problem is, the cable running to his house no longer connects with his house, but instead now snakes off across his yard — on top of the ground — to a neighbor; and Comcast wants Dan to pay up just to come out and fix the mess. [More]

Samsung Gear Fit Wristband Causes Rash, Must Be Returned With All Accessories

Samsung Gear Fit Wristband Causes Rash, Must Be Returned With All Accessories

There are currently a lot of wearable fitness trackers on the market, locked in a battle for wrist domination. Reader Rob bought Samsung’s cool-looking Gear Fit a few months ago, and really likes it. Except for how some of the coating wore off the wristband clasp and he’s developed a mysterious rash on his wrist. [More]

AT&T/DirecTV File Merger Docs With FCC, Argue They Need To Merge To Compete Against Comcast

AT&T/DirecTV File Merger Docs With FCC, Argue They Need To Merge To Compete Against Comcast


The busy summer telecom merger season continues apace. Late yesterday, AT&T filed its paperwork with the FCC, officially kicking off the regulatory process that the company needs to get through in order to buy DirecTV and allow the two to live happily ever after. [More]

Apple Buys Beats Electronics And Music For $3 Billion In Its Largest Acquisition Yet

Apple Buys Beats Electronics And Music For $3 Billion In Its Largest Acquisition Yet

Listen up, music fans. If you use Beats headphones or listen to Beats streaming music service, there’s a new company in charge of servicing your ears: Apple has confirmed that it’s buying Beats Electronics LLC for $3 billion, which includes both the streaming-music service as well as its headphones business. [More]

Groups Protest Time Warner Cable Merger Outside Comcast Meeting

Groups Protest Time Warner Cable Merger Outside Comcast Meeting

On Thursday, Comcast’s investors will be meeting here in Philadelphia, but they’ll be doing so over the din of protestors from numerous local and national organizations who are coming out to oppose the cable company’s planned merger with Time Warner Cable. [More]