Michigan May Be Latest To Ban Direct Sales Of Teslas

Michigan May Be Latest To Ban Direct Sales Of Teslas

Because car dealerships don’t want to move beyond an era of gladhanding salesman upselling customers on unnecessary add-ons — and because they apparently want to give electric car company Tesla as much free advertising as possible — they are pushing for Michigan to enact legislation preventing carmakers from selling directly to consumers in the state. [More]

Comcast Sued By Customer Who Says Cable Company Had Him Fired From Job

Knight725

Last week, we brought you the story of former Comcast customer Conal O’Rourke, who lost his job at renowned accounting firm PriceWaterhouseCoopers after someone from Comcast called his employer with details of Mr. O’Rourke’s numerous — and valid — complaints about his cable service. Comcast has subsequently apologized for the myriad billing and service problems but maintains it did not intend to have O’Rourke fired, but that has not satisfied Conal, who has filed a lawsuit against the nation’s largest cable company, alleging violations of, among other claims, a federal law prohibiting cable companies from sharing personal information without customers’ consent. [More]

(Nicholas Eckhart)

JCPenney Gives CEO Spot To Former Home Depot Exec

Ever since JCPenney gave Ron “No More Sales, Ever!” Johnson the boot from the company’s top spot in 2013 after 18 unsuccessful months spent trying to turn things around, it’s been trying to find just the right executive to fill that tough role. It seems that hunt is over now, as an executive from Home Depot has been named JCPenney’s new Chief Executive Officer. [More]

(Ash)

Cable Lobbyists Pretending To Be Cool Digital Hipsters To Convince Youth That Net Neutrality Is Bad

The fight for net neutrality has players from all corners amped up and joining in. Millions of individuals, as well as consumer advocacy groups, internet businesses, internet business groups, cable and telecom businesses, and their trade groups, have all been pressing the FCC toward one decision or another. But now there are some new groups wading in to the morass. They look like millennial, digital-savvy, pro-internet hispters — but their message is straight out of Comcast and AT&T’s playbook. So what’s going on? [More]

Comcast Apologizes For Customer’s Bad Service But Not For Role In Getting Him Fired

Comcast Apologizes For Customer’s Bad Service But Not For Role In Getting Him Fired

The story continues for Conal the Comcast customer who lost his job after the cable company called his employer (which happens to make a lot of money off consulting for Comcast) and provided details about his customer service complaints. Comcast’s new Mr. Fix-It has issued an apology for the year-plus of horrendous service and over-billing that Conal experienced, but still maintains that it didn’t mean to get him fired. [More]

Former Employer Of Man Fired For Complaining To Comcast Speaks Out (But Doesn’t Say Much)

Former Employer Of Man Fired For Complaining To Comcast Speaks Out (But Doesn’t Say Much)

UPDATE: Comcast has apologized for the horrible service and billing that Conal experienced during his year-plus as a customer, but says that “nobody at Comcast asked for him to be fired.” [More]

AT&T and Verizon: Data Caps On Home Internet Service Are Great For Everyone (Especially Us)

AT&T and Verizon: Data Caps On Home Internet Service Are Great For Everyone (Especially Us)

Verizon and AT&T are big players (and getting bigger) in broadband landline service, but they seem to take a mobile phone mindset with them everywhere they go. Not only do they think that home broadband doesn’t need to be faster than your phone, but also now they’re saying that data caps on your home internet use are perfectly reasonable, too. [More]

Samsung Says My New TV From Groupon Is Secretly Mexican

Samsung Says My New TV From Groupon Is Secretly Mexican

Rob bought a TV from Groupon Goods, and found himself in a weird dilemma where Groupon promised that his new TV would have a manufacturer’s warranty. He had no reason not to believe them until something actually went wrong with the TV. Samsung told him a few different things: that they don’t warranty items bought online, or that his television came from Mexico or Canada. What? [More]

How Corporations Got The Same Rights As People (But Don’t Ever Go To Jail)

Josh Bassett

In every common-sense, everyday way, a corporation is not a person. Corporations don’t date, don’t have families, don’t go catch a movie on Friday night. They also don’t go to jail when they do something criminal. But in the eyes of the law, corporations enjoy many of the same rights — including free speech and religious expression — and protections afforded to individuals. [More]

Sterling Davis

Here’s What Netflix, Dish & Others Said To The FCC About The Comcast/TWC Merger

The period for leaving a comment about the Comcast/TWC merger with the FCC closed on Monday. Roughly a zillion members of the public — individuals, nonprofits, state and federal politicians, telecom companies, tech trade groups, and consumer advocates — have weighed in, including several big names in pay TV who are staunchly against the deal. [More]

(Quadel)

It’s Official: Burger King To Merge With Tim Hortons In $11B Deal

Young love! It happens so fast. It feels like only yesterday, after all, that we first noticed Burger King and Tim Hortons were holding hands. And now the new couple have made it official — they’ll be merging to create one of the largest fast food companies out there. [More]

Comcast Agrees I Didn’t Run Up $343 In Overdue Charges, Still Demands I Pay It Anyway

(Steven DePolo)

Consumerist reader Kim has been spending a lot of time on the phone lately. Why, you might be asking? It’s not for the joy of listening to Comcast’s hold music and recorded messages, no, that’s not it. It’s because she says her mother was told to pay a previous tenant’s overdue bill, or not get new services set up for herself and have her account sent to collections. [More]

Company Behind “As Seen On TV” Products Accused Of Forcing Customers To Buy Stuff They Don’t Want

Company Behind “As Seen On TV” Products Accused Of Forcing Customers To Buy Stuff They Don’t Want

Perhaps you’ve had that feeling after a late-night informercial-fueled shopping spree, that, “Why did I buy four mini desk fans in various colors?” buyer’s remorse. While it’s one thing to do that to yourself, officials in New Jersey are accusing the company behind “As Seen On TV” gadgets and gizmo of forcing customers into a buying trap, with no way out other than buying more stuff. [More]

(Taber Andrew Bain)

Philadelphia, Where They’ll Ticket You Before You Even Leave The Car

This is Reason #516 why I don’t have a car… While we understand why Parking Authority agents have to be coldhearted when someone comes rushing up to an expired meter, crying, “Please don’t ticket me! I was just coming out to put in more money…” we also think there has to be a few seconds of grace period between pulling up to a parking meter and being ticketed. But apparently not here in Philadelphia. [More]

TiVo E-Mails Me Coupon Code, Reserves Right To Remove Discounts After Order

TiVo E-Mails Me Coupon Code, Reserves Right To Remove Discounts After Order

When TiVo was offering a great price on their Roamio DVRs, reader Victor thought that his mother-in-law could use one. He thought about it, put one in his virtual cart, and then took some time to decide. Like many retailers will do, TiVo sent him an e-mail with a $50 off coupon to entice him back. How could he resist? He placed the order, and that’s where things started to go wrong. [More]

The End Is Nigh For Room Keys At Hilton-Operated Hotels

The End Is Nigh For Room Keys At Hilton-Operated Hotels

Arriving at the door of your hotel room after a long day of traveling only to find that the key doesn’t work can be a frustrating experience. But that could be a situation of the past for guests at Hilton Hotels now that the company plans to rollout an initiative that would do away with flimsy, magnetic strip keys. [More]

Loophole Allows Auto-Title Lender To Charge Triple-Digit Interest Rates Despite Law

Loophole Allows Auto-Title Lender To Charge Triple-Digit Interest Rates Despite Law

Consumer advocates have long claimed that usury caps are the best way to protect borrowers from predatory lenders offering payday or auto title loans. But even those protections aren’t surefire. A title loan company in Florida has been skirting the state’s cap for the past three years. [More]

Forty-Year Family Feud Leads To Empty Shelves At 70 Supermarkets, Protests In Two States

Forty-Year Family Feud Leads To Empty Shelves At 70 Supermarkets, Protests In Two States

A weird situation in New England is getting weirder. Regional grocery store chain Market Basket, which operates 71 stores in Massachusetts, New Hampshire, and Maine, is finding itself at the center of a massive controversy, with employees, executives, customers, and even local lawmakers all getting involved. The core issue? The board ousted good-guy CEO Arthur Demoulas to replace him with perceived money-grubber Arthur Demoulas, and the resulting furor has led to strikes, boycotts, and empty shelves. [More]