Consumerist

Dave Carroll's "United Breaks Guitars" song and video EECB appears to be having the desired effect. Check out this tweet from United. [Twitter] (Thanks to Chris!) Update: Dave Carroll responds.

11:44 AM on Wed Jul 8 2009, by Chris Walters, 3,447 views, 50 comments

Did Dave Carroll's Broken Guitar Videos Cost United $180 Million?

The Times of London claims that public relations fallout from Dave Carroll's catchy videos panning United Airlines for breaking his beloved $3500 Taylor guitar and then denying his damage claim may have cost the airline's shareholders up to $180...

4:00 PM on Sat Jul 25 2009, by Carey Alexander, 32,822 views, 87 comments

Dave Carroll Launches Second "United Breaks Guitars" Song And Video

Musician Dave Carroll hit the jackpot with his first song, "United Breaks Guitars," last month. The song, the video, and the subsequent media coverage formed a perfect anti-ad for United's poor handling of customer property. Now he's released the...

6:41 PM on Tue Aug 18 2009, by Chris Walters, 8,128 views, 65 comments

Sunwing Airlines Also Breaks Guitars - Then Replaces Them

Musician Dave Carroll told us that United breaks guitars, but did you know that other airlines break guitars, too? Oh yes!

9:36 PM on Mon Jul 20 2009, by Laura Northrup, 6,211 views, 25 comments

United Airlines Loses "United Breaks Guitars" Singer's Luggage

Dave Carroll, the musician who recently wrote a catchy new jingle for United Airlines, told the New York Times that on a flight with United this past Sunday they lost his bag. What's worse, United employees wouldn't let him leave the baggage area...

2:31 PM on Thu Oct 29 2009, by Chris Walters, 11,602 views, 108 comments

United Breaks Guitars

When United Airlines broke Dave Carroll's $3500 Taylor guitar in the the spring of 2008, he contacted them to ask for compensation. After all, he and other passengers watched from the plane as United baggage handlers actually threw his guitar...

9:49 AM on Tue Jul 7 2009, by Chris Walters, 77,861 views, 145 comments

Dave Carroll Says No To Guitar Hush Money From United

We officially love Dave Carroll now. Not only is he cute and a good singer, but he's classy (check out how he defends the United employee in this video response) and has principles. The best part is at the end he encourages us to stay tuned for...

1:07 PM on Fri Jul 10 2009, by Chris Walters, 45,664 views, 160 comments

Top Posts Of The Week And Open Thread

AT&T Charges You A Fee For Getting A Discount

3:00 PM on Fri Jul 31 2009, by Laura Northrup, 787 views, 35 comments

302 Phone Numbers To Reach A Human At Paypal

Paypal is not known for being friendly or easy to reach, so we'll help you out with a whole bunch of unpublished internal phone numbers. Tons of people trying to scam them probably turned them off the whole friendly customer service bit , but why...

1:10 PM on Fri Oct 5 2007, by Ben Popken, 7,950 views, 19 comments

All The Secret Paypal/Ebay Email Addresses And Phone Numbers You Could Ever Want

Here are over 450 pieces of internal email addresses and phone numbers to reach a real live human at Paypal/eBay. Anyone who has ever experienced Paypal unfairly freezing their funds, Paypal siding with someone who scammed them and losing money...

12:24 PM on Fri Jun 6 2008, by Ben Popken, 30,423 views, 35 comments