AT&T Will Try To Make First Amendment Case Against Net Neutrality

AT&T Will Try To Make First Amendment Case Against Net Neutrality

When you think of the Internet and First Amendment issues, your mind probably conjures up images of people being able to freely express themselves online through websites, videos, and social media. But if your AT&T, the First Amendment was created to give Internet service providers the authority to have some sort of editorial control over the data they carry. [More]

Cable Company Tech Arrested After Allegedly Grabbing, Shoving Customer

Cable Company Tech Arrested After Allegedly Grabbing, Shoving Customer

Cable company installation horror stories usually involve things like poorly run cords, maybe a dead gecko, gaping holes in walls, possibly having your house condemned, and the occasional tech who pees into a bag instead of in the bathroom. But a woman in Staten Island says a disagreement with her Time Warner Cable tech escalated to the point of him assaulting her in her house. [More]

Time Warner Cable Also Being Wooed By French Suitor

Time Warner Cable Also Being Wooed By French Suitor

It’s like something out of a romantic comedy that stars a couple of mid-level TV actors and gets dumped into theaters in mid-March: Fresh on the heels of being left at the altar by big-bucks beau Comcast, Time Warner Cable apparently finds itself being courted by a pair of very different suitors — a nice guy from Connecticut with rich friends and a mysterious French billionaire currently on a stateside shopping spree. [More]

FCC Chair: Relax, Cable Companies, Not All Mergers Are Necessarily Doomed Forever

FCC Chair: Relax, Cable Companies, Not All Mergers Are Necessarily Doomed Forever

The collapse of the much-discussed, absolutely enormous Comcast/Time Warner Cable merger earlier this year might have been an occasion for consumers and consumer advocates to cheer — but for businesses, it was much less good news. Cable companies that want to buy other cable companies are kind of freaked out: what if the FCC is hostile to their plans, too? [More]

Does Net Neutrality Give The FCC Authority To Overturn Data Caps?

Does Net Neutrality Give The FCC Authority To Overturn Data Caps?

While some cable companies, like Comcast and Cox, continue to run regional tests of data caps for their broadband services, at least one major industry analyst is egging the industry to establish harder data caps before the FCC’s new net neutrality rules go into effect in mid-June, even though the new rules don’t actually set any hard and clear guidelines about the Commission’s authority to intervene on the issue of data caps. [More]

AT&T CEO: We Can Invest In Our Company Despite Net Neutrality Because It’ll Lose In Court Anyway

AT&T CEO: We Can Invest In Our Company Despite Net Neutrality Because It’ll Lose In Court Anyway

All of the big ISPs hate the FCCs new net neutrality rule. They’ve been protesting the agency’s decision since before it was even made. And yet the top executives at the cable ISPs have all by now explained why net neutrality is not actually a threat to their businesses, and this week was AT&T CEO Randall Stephenson’s turn. [More]

The People Of Minneapolis May Someday Get To Choose Something Other Than Comcast

The People Of Minneapolis May Someday Get To Choose Something Other Than Comcast

A year ago, when we investigated the sad state of broadband competition in the U.S., Minneapolis was one of the markets we mapped to to show just how few choices people had. As you can see from the map above, the city is almost exclusively Comcast territory, but that may change over the next five years thanks to a recent city council vote. [More]

Why Is It So Dang Difficult To Get Accurate Information About Broadband Speeds?

(Steve)

Your cable company sells you a broadband plan advertising download speeds of “up to 25Mbps.” But it feels sluggish to you so you check out an online speed test site and it tells you you’re only getting a fraction of that speed. Then the FCC comes out with its Measuring Broadband America report which — if you can even make heads or tails of it — says your ISP is actually exceeding its advertised download speeds. Why don’t all of these things agree? [More]

(DCvision2006)

Why Cord-Cutters Aren’t Getting The Holy Grail TV Of Streaming Services Just Yet

As a growing number of consumers drop — or never sign up for — traditional pay-TV services, it’s easy to point to Netflix as a big reason. And yet, Netflix and similar services don’t actually replace the TV experience, especially when it comes to sports. Newer offerings, like Sling TV and PlayStation Vue, replicate the live TV watching experience, but falter compared to traditional pay-TV when it comes to things like DVR functionality. What’s stopping the big players from offering an all-in-one online service now? [More]

(Mike Mozart)

Report: Cleveland’s Cox Cable Customers Will Soon Be Subject To Data Caps

Cox cable customers are about to join many of the rest of us nationwide in a club that nobody particularly wants to be in: the not-so-illustrious crowd of those who have usage limits on their home broadband service, and have to cough up extra cash for any extra bits and bytes. [More]

(Mike Mozart)

Report: FCC May Look Into Comcast’s Don’t-Call-Them-Data-Caps If Implemented Nationwide

For more than two years, Comcast has been testing data caps — sorry, “data thresholds” — in various markets around the country. With the possibility of this usage-based pricing model being rolled out on a nationwide basis, a new report claims that the FCC could use its new authority to scrutinize the data limitations. [More]

Want To Break Up Your Cable Bundle But Keep Your Favorite Channels? That Could Be About $250

Want To Break Up Your Cable Bundle But Keep Your Favorite Channels? That Could Be About $250

A certain segment of consumers have been clamoring for years for cable distributors to break up the monolithic, 300-channel bundle into a la carte offerings. For those who don’t watch sports, the logic goes, why pay for ESPN? Why pay for TLC if you don’t watch reality TV, or CNN if you don’t give a damn about news? [More]

Comcast Says Customer Must Sign Non-Disclosure Agreement To Get $600 Refund

Comcast Says Customer Must Sign Non-Disclosure Agreement To Get $600 Refund

When your cable company has charged you hundreds of dollars for a cable box you returned five years ago, you’d hope that the response would be “Sorry about that. Here’s your money back,” not “We’ll give you your refund if you agree to not tell anyone about this.” [More]

Here Is Comcast’s 10-Point Action Plan For Winning Over Customers

The full Comcast Customer Experience Action Plan is at the bottom of this post.

For years, Comcast’s plan to win over customers was to do absolutely nothing because they — just like most cable companies — were the only choice. But with its pay-TV subscriber numbers dropping, the company is realizing that can indeed lose customers by treating them horribly. In an e-mail obtained by Consumerist, Comcast leadership has outlined its optimistic plan to win back all those customers who hate being residents of Kabletown. [More]

Comcast Customers Will Get $20 When Tech Shows Up Late

Comcast Customers Will Get $20 When Tech Shows Up Late

While many opponents of the Comcast/Time Warner Cable merger were primarily concerned about putting too much control over the pay-TV and broadband markets in one company’s hands, some just really disliked Comcast for its history of abominable customer service. Now that this acquisition has failed, Comcast is promising to invest some of its money in turning that we-don’t-care image around. The company says it will be hiring thousands of new customer service staffers and customers whose Comcast techs don’t show up on time will receive $20 bill credits. [More]

Group Sponsored By Comcast Gives An Award To Comcast

Group Sponsored By Comcast Gives An Award To Comcast

Sometimes you have to pat yourself on the back after a job well done. But if you’re a company for whom accolades may be in short supply, it helps to sponsor (and have one of your executives be in charge of) a professional organization that is willing to give you an attaboy when you need one. [More]

Netflix To FCC: You Should Block The AT&T/DirecTV Merger Unless Conditions Are Added

Netflix To FCC: You Should Block The AT&T/DirecTV Merger Unless Conditions Are Added


AT&T and DirecTV announced their big corporate betrothal the better part of a year ago. The planned merger between the two companies has, comparatively speaking, flown under the radar as so much time and attention fell to the now-collapsed Comcast/TWC plans. But now that the 30-million ton elephant has left the merger room, all eyes are swiveling back to the other looming giant. [More]