(Great Beyond)

Court Bars FCC From Diclosing How Much Comcast, DirecTV Pay Broadcasters

Last week’s last-minute legal battle between just about every major TV broadcaster and the FCC came to quietly disappointing conclusion this morning, with a federal appeals court refusing to allow the government to share confidential details about the mergers of Comcast and Time Warner Cable, and DirecTV and AT&T. [More]

Comcast unveiled a new feature that allows customers to track their service technician.

Is Comcast’s New Appointment Tracker A Time Saver Or An Unrealistic Concept?

We all know that time is precious, and for once it seems like Comcast is agreeing with consumers on that point. The company, which has a decidedly checkered consumer relationship, unveiled a new attempt to project a more consumer-friendly appearance by beginning tests of a new app that allows people waiting on a service call to track where a technician is currently located. [More]

Charter Ready To Woo Time Warner Cable Again If Comcast Fails

Charter Ready To Woo Time Warner Cable Again If Comcast Fails

Not even a year ago, Time Warner Cable was spurning the romantic advances of Charter Communications and its $37.3 billion offer of wedded bliss, all because it knew that Comcast was waiting in the wings with a more expensive proposal. But in case the Comcast/TWC marriage fails to get the blessing of federal regulators, Charter’s billionaire backer says he’s ready to be Time Warner Cable’s rebound relationship. [More]

Comcast Hits Man With $2,789 Fee For Moving To Area Not Served By Comcast

Comcast Hits Man With $2,789 Fee For Moving To Area Not Served By Comcast

When a Tennessee graphic designer decided to move an hour away, Comcast originally told him that he could move his business-class service and even set up an appointment for installation. But when the Comcast installer never showed up, the company finally told the man that (A) his new address wasn’t served by Comcast and (B) he owes the company nearly $3,000 in early termination fees. [More]

Porn Stars Do A Better Job Of Explaining Net Neutrality Than Lobbyists

Porn Stars Do A Better Job Of Explaining Net Neutrality Than Lobbyists

Yesterday, we told you about the laughable efforts of one prominent lobbying group to mislead consumers about net neutrality, claiming that it will hurt all those “high school bloggers” who will inexplicably have to pay for Netflix’s bandwidth use (which they won’t, because this is nonsense). For a more accurate representation on what a non-neutral Internet means for consumers, you’d honestly be better served by listening to a trio of porn stars. [More]

(Mark Amsterdam)

Broadcasters Get Court To Stop Consumers From Seeing How Much Cable Companies Pay For Content

The FCC is currently mulling over whether to give its stamp of approval to two huge mergers — Comcast/Time Warner Cable and AT&T/DirecTV — and is intending to make information available to third parties about the deals that that these pay-TV giants make with broadcasters. But even though you and every other cable subscriber wants to know exactly how much Comcast pays for access to channels like ESPN, MTV, and the major networks, the broadcasters want that info kept under lock and key — and they’ve asked the court to stop it from possibly going public. [More]

Here Is The Most Misleading Video You’re Likely To See About Net Neutrality

Here Is The Most Misleading Video You’re Likely To See About Net Neutrality

While the President’s decision to come out in favor of net neutrality has helped to bring the topic to the forefront, it’s also had the unfortunate consequence of politicizing an issue that has absolutely nothing to do with party lines. This has resulted in a slew of overwrought, exaggerated, and misinformed reactions from certain political leaders and groups, none more so than this ridiculously misleading video. [More]

Comcast Introduces Talking TV Guide For Visually Impaired

Comcast Introduces Talking TV Guide For Visually Impaired

Fifteen months ago, we told you that Comcast was developing a talking version of its TV listings for use by visually impaired subscribers. Today, the company announced that it will be introducing the feature to users on its X1 platform. [More]

(Anne Makaske)

Consumer Reports Battles The Prerinsing Menace

Our colleagues down the hall at Consumer Reports are fighting for a cause that might not seem all that important…especially not in comparison with pressing policy issues like antibiotics-laden meat or the looming merger of Comcast and Time Warner Cable. Yet this issue does lead to the waste of large amounts of water, energy, and time. It doesn’t have to be this way. [More]

Comcast: We Agree With President On Net Neutrality, Except We Don’t

Comcast: We Agree With President On Net Neutrality, Except We Don’t

Comcast, like someone on house arrest who can’t stop talking about how much he loves just staying at home, can’t shut up about its alleged “support” of net neutrality — a support that was forced upon it as a condition of its 2010 acquisition of NBC. Now the nation’s largest Internet service provider is publicly stating that it “agrees” with President Obama’s feelings on neutrality, just not the ones that actually matter. [More]

(Great Beyond)

Calling BS On ISPs’ Claims That Reclassifying Broadband Will Hurt Investment

Yesterday, President Obama came out in favor of reclassifying broadband as a telecommunications infrastructure, meaning that the FCC could regulate it in the same ways it regulates landline telephone service. Immediately, cable companies began shouting that such regulation would cripple investment in broadband. Alas, this is just pure nonsense intended to instill fear and raise the hackles of those who bristle at any form of government regulation. [More]

ISPs to FCC: No, Seriously, We Will Sue If You Use Title II Like The White House Just Asked

ISPs to FCC: No, Seriously, We Will Sue If You Use Title II Like The White House Just Asked

Earlier today, the battle over new net neutrality regulations took a surprising shift as the White House very publicly recommended the FCC take the Title II reclassification approach. And while consumer advocates are thrilled, the businesses that make their money charging you for internet access are about as pleased as you’d expect. Which is to say: even if the FCC somehow jumped on Title II tomorrow, there’s a long, ugly legal fight brewing. [More]

Comcast Says It Will Credit Bills Of Customers Affected By Outage

Comcast Says It Will Credit Bills Of Customers Affected By Outage

Twenty-four hours after Comcast’s X1 platform went down for the second time in three days, the company says that it will try to make it up to customers with credits to their cable bills. [More]

(Mr. Nixter)

Time Warner Wants $20,000 To Connect Rural Customer To Broadband

Ten years ago, a man in central New York decided to build a house in a rural area. This seemed like a pretty good idea at the time, but broadband Internet wasn’t as crucial to modern life then as it is now. There are Time Warner Cable lines in the small town of Pompey, southeast of Syracuse, a third of a mile from his house, but Time Warner says that it would cost more than $20,000 to connect him. [More]

With Standalone Showtime Service, Will 2015 Be The Year Of The Cord-Cutter?

With Standalone Showtime Service, Will 2015 Be The Year Of The Cord-Cutter?

If you recently read the announcement that HBO and Starz would each soon be launching their own standalone streaming services and thought, “Well, I still can’t dump cable because then I wouldn’t be able to watch Showtime,” here’s some good news — the network is planning to launch its own online-only service at some point in 2015, which may remove the final barricade to cord-cutting for some consumers. [More]

Comcast Apologizes For Week’s Second Large-Scale Outage

Comcast Apologizes For Week’s Second Large-Scale Outage

In the wake of its second high-profile TV service outage this week, Comcast is apologizing to affected customers, many of whom had to find out through social media that there was a widespread problem because they couldn’t get through to Kabletown over the phone or online. [More]

The red marks on this heatmap from DownDetector.com indicate complaints about Comcast service as of dinner time on Wednesday.

Comcast Hit With Second Pay-TV Outage In Three Days

Two days after Comcast experienced a widespread outage of its pay-TV service, the nation’s largest cable company has acknowledged that it is once again looking into complaints of no TV service for customers all over America. [More]

Verizon: We Will Sue FCC Again If “Hybrid” Net Neutrality Happens

Verizon: We Will Sue FCC Again If “Hybrid” Net Neutrality Happens

Verizon really does not care for net neutrality rules. They successfully sued to get net neutrality overturned, but it just won’t stay dead enough for them. They’ve tried firmly insisting that everything is fine as is, and yet the FCC keeps actually moving toward enacting some new regulation in the few remaining weeks of the year. So now Verizon is making it very clear: if the FCC tries to make any part of the internet a common carrier, Verizon will drag them through court. Again. [More]