Consumerist

AOL's new "ad based" plan is just not working. Boohoo. [NYT]

6:27 PM on Wed Nov 7 2007, by Meg Marco, 531 views, 4 comments

Confessions of AOL Users: Vol. 1

Forget the privacy issues. AOL leaking its search records is the best thing to hit Internet comedy perhaps ever. Thanks, AOL! You're the fuck-up that keeps on giving.

12:56 PM on Tue Aug 8 2006, by consumerist.com, 662 views, 19 comments

AOL is STILL trying to extort money from people who canceled their account. STILL STILL STILL. [KUTV]

1:39 PM on Tue Oct 2 2007, by Ben Popken, 1,453 views, 10 comments

AOL Retention Manual Uploaded in Full

And finally, here is the full AOL retention manual, along with flowchart. Right click here to download. [PDF, 7mb]

9:54 AM on Wed Jul 19 2006, by Ben Popken, 22,122 views, 16 comments

Is AOL ripping off your mom? ...or stepdad, or aunt, or neighbor? Mainstreet.com gets to the bottom of why AOL continues to charge many, many not-terribly-Internet-savvy customers for their AOL e-mail accounts. You know, the same AOL accounts that...

7:17 PM on Mon Jul 13 2009, by Laura Northrup, 1,504 views, 14 comments

Gee Whiz, The New AOL Beta Looks Familiar

Where have we seen this website before? —MEGHANN MARCO

2:42 PM on Sat Apr 28 2007, by Meg Marco, 862 views, 22 comments

Page From AOL Retention Manual

We're putting the finishing touches on our big post on the AOL manual but wanted to release this sneak peak...

2:23 PM on Thu Jul 13 2006, by Ben Popken, 244 views, 8 comments

It's like the dot-com boom is finally over. Time Warner is spinning AOL off into its own company once again by the end of the year. AOL will get most of the terrible customer service in the divorce. [Bloomberg]

6:55 AM on Fri May 29 2009, by Laura Northrup, 845 views, 9 comments

AOL cuts 2,000 more jobs. [CNNMoney] (Thanks, Anne!)

3:39 PM on Mon Oct 15 2007, by Meg Marco, 461 views, 5 comments

AOL Blocks DearAOL Emails

AOL is now apparently blocking emails that are critical of their company.

7:59 AM on Fri Apr 14 2006, by consumerist.com, 348 views, 1 comment