Consumerist

AOL's new "ad based" plan is just not working. Boohoo. [NYT]

6:27 PM on Wed Nov 7 2007, by Meg Marco, 518 views, 4 comments
http://consumerist.com/consumer/internet/-320182.php

Confessions of AOL Users: Vol. 1

Forget the privacy issues. AOL leaking its search records is the best thing to hit Internet comedy perhaps ever. Thanks, AOL! You're the fuck-up that keeps on giving.

12:56 PM on Tue Aug 8 2006, by consumerist.com, 398 views, 19 comments
http://consumerist.com/consumer/aol/confessions-of-aol-users-vol-1-192809.php

AOL Retention Manual Uploaded in Full

And finally, here is the full AOL retention manual, along with flowchart. Right click here to download. [PDF, 7mb]

9:54 AM on Wed Jul 19 2006, by Ben Popken, 15,054 views, 16 comments
http://consumerist.com/consumer/america-online/aol-retention-manual-uploaded-in-full-188310.php

Gee Whiz, The New AOL Beta Looks Familiar

Where have we seen this website before? —MEGHANN MARCO

2:42 PM on Sat Apr 28 2007, by Meg Marco, 659 views, 22 comments
http://consumerist.com/consumer/copycatting/gee-whiz-the-new-aol-beta-looks-familiar-256135.php

Page From AOL Retention Manual

We're putting the finishing touches on our big post on the AOL manual but wanted to release this sneak peak...

2:23 PM on Thu Jul 13 2006, by Ben Popken, 154 views, 8 comments
http://consumerist.com/consumer/aol/page-from-aol-retention-manual-187130.php

AOL is STILL trying to extort money from people who canceled their account. STILL STILL STILL. [KUTV]

1:39 PM on Tue Oct 2 2007, by Ben Popken, 1,420 views, 10 comments
http://consumerist.com/consumer/aol/-306168.php

AOL cuts 2,000 more jobs. [CNNMoney] (Thanks, Anne!)

3:39 PM on Mon Oct 15 2007, by Meg Marco, 452 views, 5 comments
http://consumerist.com/consumer/boohoo/-311046.php

AOL Don't Wanna Talk Bout No Manual

CNet got AOL on the horn to talk about the AOL retention manual we uploaded, but the big triangle didn't have much to say, except for:

12:18 AM on Thu Jul 20 2006, by Ben Popken, 130 views, Comment
http://consumerist.com/consumer/aol/aol-dont-wanna-talk-bout-no-manual-188571.php

AOL Blocks DearAOL Emails

AOL is now apparently blocking emails that are critical of their company.

7:59 AM on Fri Apr 14 2006, by consumerist.com, 195 views, 1 comment
http://consumerist.com/consumer/aol/aol-blocks-dearaol-emails-167236.php

AOL 9.0 = Bad

AOL can't catch a break... definitely not from us, and only less invariably from the rest of the Internet. Just when you thought their acronym would fade from our RSS feed comes the news that AOL 9.0, their new, free Internet software, has been...

4:24 PM on Mon Aug 28 2006, by consumerist.com, 1,162 views, 6 comments
http://consumerist.com/consumer/badware/aol-90--bad-197125.php

EFF's Talking Points For Contacting AOL on Data Leak

The EFF was none too happy about the AOL Search Records Data Leak. This is exactly the sort of thing that gets them to pull their lower lip over their heads in paranoid frustration.

6:13 AM on Mon Aug 14 2006, by consumerist.com, 96 views, 2 comments
http://consumerist.com/consumer/aol/effs-talking-points-for-contacting-aol-on-data-leak-193938.php