Consumerist

AOL's new "ad based" plan is just not working. Boohoo. [NYT]

6:27 PM on Wed Nov 7 2007, by Meg Marco, 0 views, 4 comments

Confessions of AOL Users: Vol. 1

Forget the privacy issues. AOL leaking its search records is the best thing to hit Internet comedy perhaps ever. Thanks, AOL! You're the fuck-up that keeps on giving.

12:56 PM on Tue Aug 8 2006, by consumerist.com, 0 views, 19 comments

AOL Retention Manual Uploaded in Full

And finally, here is the full AOL retention manual, along with flowchart. Right click here to download. [PDF, 7mb]

9:54 AM on Wed Jul 19 2006, by Ben Popken, 0 views, 16 comments

Gee Whiz, The New AOL Beta Looks Familiar

Where have we seen this website before? —MEGHANN MARCO

2:42 PM on Sat Apr 28 2007, by Meg Marco, 0 views, 22 comments

Page From AOL Retention Manual

We're putting the finishing touches on our big post on the AOL manual but wanted to release this sneak peak...

2:23 PM on Thu Jul 13 2006, by Ben Popken, 0 views, 8 comments

AOL is STILL trying to extort money from people who canceled their account. STILL STILL STILL. [KUTV]

1:39 PM on Tue Oct 2 2007, by Ben Popken, 0 views, 10 comments

AOL cuts 2,000 more jobs. [CNNMoney] (Thanks, Anne!)

3:39 PM on Mon Oct 15 2007, by Meg Marco, 0 views, 5 comments

It's like the dot-com boom is finally over. Time Warner is spinning AOL off into its own company once again by the end of the year. AOL will get most of the terrible customer service in the divorce. [Bloomberg]

6:55 AM on Fri May 29 2009, by Laura Northrup, 0 views, 9 comments

Another Corpse Billed by AOL

Now that AOL's dissolved their call centers and gone free, we certainly hope that all billing issues customers have been wrestling with have been resolved. In particular, their habit of continuing to bill the dead.

6:00 AM on Mon Aug 7 2006, by consumerist.com, 0 views, 1 comment

AOL Goes Free

Confirming rumors that it itself spread, America Online formally announced plans to give away email and other previously subscriber-only service for free at AOL.com.

1:23 PM on Wed Aug 2 2006, by Ben Popken, 0 views, 9 comments