Consumerist

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AOL's new "ad based" plan is just not working. Boohoo. [NYT]


Confessions of AOL Users: Vol. 1

Forget the privacy issues. AOL leaking its search records is the best thing to hit Internet comedy perhaps ever. Thanks, AOL! You're the fuck-up that keeps on giving.


AOL Retention Manual Uploaded in Full

And finally, here is the full AOL retention manual, along with flowchart. Right click here to download. [PDF, 7mb]



Page From AOL Retention Manual

We're putting the finishing touches on our big post on the AOL manual but wanted to release this sneak peak...


AOL is STILL trying to extort money from people who canceled their account. STILL STILL STILL. [KUTV]


AOL cuts 2,000 more jobs. [CNNMoney] (Thanks, Anne!)


AOL Don't Wanna Talk Bout No Manual

CNet got AOL on the horn to talk about the AOL retention manual we uploaded, but the big triangle didn't have much to say, except for:


AOL Blocks DearAOL Emails

AOL is now apparently blocking emails that are critical of their company.


AOL 9.0 = Bad

AOL can't catch a break... definitely not from us, and only less invariably from the rest of the Internet. Just when you thought their acronym would fade from our RSS feed comes the news that AOL 9.0, their new, free Internet software, has been...


EFF's Talking Points For Contacting AOL on Data Leak

The EFF was none too happy about the AOL Search Records Data Leak. This is exactly the sort of thing that gets them to pull their lower lip over their heads in paranoid frustration.