Stephanie writes: "The cosmetic makeup company, MAC, (not to be confused with the computer company) recently came out with a new collection of makeup. This new collection was called "overrich" and they are jars of loose pigments that are commonly used for eyeshadow. MAC sells pigments all the time, and they have always been 7.5 grams. With the new colors, however, there was a rumor they were only selling 4.3 grams of pigment, in the same size jar as the 7.5 gram pigments, and at the same price. I went online to the MAC website, and the website said the new overrich pigments were the usualy 7.5 So I went to my local MAC counter to buy this new collection. Before purchasing, I asked the sales representative If the new pigments came with less product. She told me no, they are all the same. So I purchased a few jars of the new collection. I went home, opened up my jars, and saw they were only half full! I looked on the box, and the box said "4.3 grams". So, the MAC website and the MAC sales associate both lied to me. I immediately emailed MAC customer service and told them how deceptive this was. They emailed me back a couple days later with a generic email that said they were sorry for the confusion, and the new MAC pigments come with 4.3 grams. They did not explain why their website and the MAC associate pulled the bait and switch on me. 2 Days ago, nearly 2 weeks after the collection has come out, they finally decided to change their website sizing for the new pigments. It's too late for many of us, however, that already purchased the items. So basically, MAC decided to shrink their new products by nearly 45% and lie to their customers about it. I have the MAC response email: "Thank you for taking the time to contact us and for your interest in M.A.C. With regard to your comments, Pigments weight varies based on the density of product. Containers can appear to be less than full due to settling of the product. We would also like to inform you that Blonde’s Gold, Heritage Rouge, Copperbeam, Vintage Gold, Antique Green and Museum Bronze are 4.3g, while Mauvement and Mega-Rich are 7.5g. We apologize for any misunderstanding; please be assured your comments have been forwarded to the appropriate executives. We trust the above addresses your concern. We hope that we have the opportunity to serve you in the near future. Again, thank you for taking the time to share your thoughts and concerns. Sincerely, Kiola Toussaint-Brew Response Representative Global Consumer Communications"