topeka commented on Verizon CSR: My FiOS Bill Is Always Wrong, Too

"Yes, I agree with this article."

topeka commented on Flawed Security Lets Sprint Accounts Get Easily Hijacked

"www.sprint.com website is unavailable at least 50% of the time."

topeka commented on An Interview With Sprint CEO Dan Hesse About Customer Service At Sprint

"Captain_Ahab's post is correct about Sprint."

topeka commented on At Sprint, Nothing's SIMple

"Sprint customers are calling in about messed up bills for the Simply Everything Plan."

topeka commented on Former Sprint CSR Tells All

"This article is truthful."

topeka commented on This Sprint Plan Lets You Talk For 1.9 Years Per Month. What?

"Sprint is firing call center directors, managers, quality control people, trainers, HR, bad customer service agents."

topeka commented on Sprint Offers Loyalty Discount To Customers Who Ask For It

"Sprint still has a serious customer service problem."

topeka commented on What Are The Most Important Factors Of Good And Bad Customer Service?

"Ask Sprint about bad customer service."

topeka commented on Sprint Fixes Only 53% Of Problems On First Call

"Today was payday and 64 employees quit after picking up their paychecks."

topeka commented on Email Addresses For Sprint's Board Of Directors

"Sprint will just "lose" all of the e-mails when they update their systems every few days."