"@nsv: And that's fine, I can tell you want to nitpick here - the stalker isn't relevant AT THE TIME.
Brian asked for something, tried to explain it once, then promptly lost his marbles and went aggressive."
"If customers want to be treated professional they have to act professionally themselves.
Saying, seemingly out of nowhere, that you have a stalker and a brain tumor is unprofessional when being used, as it seems in this case, as emotional leverage."
"I'm on side with Sheila - your life story has no bearing on what a CSR can do for you, particularly when the explanation is as vague as it seems and the tone of the customer is very terse.
Just say what you want, if it can't be done politely ask for an escalation."
"@ordendelfai: Your mistakes were:
Buying in a grossly inflated market.
Counting on a refi to afford a home you can't.
No amount of fuzzy ethics will undo the fact that you (and the OP, and all the other priavteers) made miserable business decisions which you are now trying to justify to everyone, including yourselves."
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