"@TheFu: My simple solution to the providing tech support problem was to stop doing it (obviously for Mom you can't so much do that without repercussions)."
""Despite the quick-access shortcuts to your favorite browser's search box"
Just as one example, I'm in a federal facility with about 2000 other people, just one facility of the thousands this agency has and just a small sampling of the 100K plus employees (not including contractors, who at this facility outnumber employees about 2:1)."
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