"Also, the CSR's suggestion is painless: Take the account you want to be full status, pay for full status, cancel the other account, the remaining balance is pro-rated.
The only negative to the customer is now he pays for a 6 month extension, which if he doesn't want, he can cancel after 6 months and get the remaining amount of money back."
"PeteyNice: Except for New York, they fly to all the major urban centers, just not necessarily the major urban airports.
EG, in the bay area, lots of flights out of oakland and San Jose, none out of SFO.
Out of Chicago, they fly out of midway, not Ohare.
In the DC area, a few flights out of Dullis, none out of National, and a Metric Crapload out of BWI, and frankly, to DC proper, BWI is hardly worse than Dullis because there are commuter trains from BWI to downtown DC.
New York is really the only area that southwest doesn't serve well."
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