"IT'S ALL 1,000,00% TRUE, TRUE, TRUE!
I too worked for verizon in NJ and was so disgusted too with all those emails and calls from customers that we were unable to help.
Let me also respond to NOW to this comment that John Bonomo, Verizon's director of Media Relations wrote about this article:
"The employee who anonymously faxed the "mysterious" letter to your headquarters is doing his or her colleagues a disservice and dishonoring the work that they do on behalf of our customers."
"IT'S ALL 100% TRUE, TRUE, TRUE!
I too worked for verizon in NJ and was so disgusted too with all those emails and calls from customers that we were unable to help.
Let me also respond to NOW to this comment that John Bonomo, Verizon's director of Media Relations wrote about this article:
"The employee who anonymously faxed the "mysterious" letter to your headquarters is doing his or her colleagues a disservice and dishonoring the work that they do on behalf of our customers."
lase170 commented on Verizon CSR: My FiOS Bill Is Always Wrong, Too
http://consumerist.com/377332/lase170 commented on LEAKS: Insider Says Verizon Isn't Fulfilling Advertised Discounts For Tens Of Thousands
http://consumerist.com/372921/lase170 commented on Internal Documents Show Why Verizon Isn't Fulfilling Advertised Discounts For Tens Of Thousands
http://consumerist.com/379194/