kathyl commented on Nintendo Goes Above and Beyond for Globe-Trotting Gamer

"@Ein2015: I have both a Wii and a PS3."

kathyl commented on Nintendo Goes Above and Beyond for Globe-Trotting Gamer

"And I bet you that the next time that customer is considering game systems, he will remember that experience with Nintendo. (I've only contacted Nintendo's customer service once, with a minor Wii-related issue, and the person I spoke to was really helpful and kept assuring me that if we couldn't solve the issue over the phone, Nintendo would be happy to take care of it with a repair at their expense."

kathyl commented on Motrin Retracts Ads After Babywearing Mamas Protest

"@thewriteguy: It's the tone of the ad, which seems to be wink-wink, nudge-nudging that the babywearing is just for parent street cred and not because there are benefits that specific people who choose to do it see. I don't see having an ad that supposed to be targeted as you coming off more as making fun of your decisions as oversensitive."

kathyl commented on Vision Therapy Center 'Pencils In' Appointment Without Full Consent, Then Charges $50 No Show Fee

"@Jonbo298: Absolutely sound advice."

kathyl commented

"@citnos: I really do think it can be a manager thing."

kathyl commented

"@Git Em SteveDave loves this guy-->: Yes, I completely agree that this is what happened."

kathyl commented on Furniture Store Employee Wants You To Know There's Something Wrong With Your Salesperson

"@FuryOfFirestorm: Wow, I mean, last week I dared to say on the Consumerist that I was a parent who would like to not be discriminated against in public and I got run roughshod over with pure hatred from other commenters, and none of those people got disemvowelled."

kathyl commented on Best Buy To Employees: Survive The Meltdown By Making Customer Service A Priority

"How sad that customer service only becomes a "priority" when the company's expenses are outstripping earnings. To borrow from SkokieGuy's effective wording: Translation: While everyone's broke, we'll pretend we care about them while trying to push the extended warranty and telling them that products have features they don't really have."

kathyl commented on Goldman Furious Over Our Posting Insider's Confession About Ripping Off Non-Profits

"She could have saved us all some time and sent a message that said, "Do not!" and included a picture of her sticking out her tongue."

kathyl commented on Airlines Considers $10 Fee For Sitting Away From Babies

"@kathyl: I love how some people assume that every child screams (mine has flown twice, and has made less noise than most of the adults on the plane) and kicks the seat (mine might do it once MAXIMUM before I told her to stop)."