flyguy0077 commented on United Flight Attendant Says Call Button Is For Emergencies Only

"I have worked in the airline industry for 16yrs and 14 of those years I have been a flight attendant for an Australian carrier.Unfortunately I too have been on a United flight where this very same comment was made over the PA before we departed Sydney...I was shocked! There are always 2 sides to a story but I can assure you 100% that the call buttons are to get the cabin-crews attention.I try to respond to these call buttons as prompt as possible but due to lower airfares,crew numbers have been reduced which impacts on service quality. At the end of the day,all airlines have their good and bad staff whether they be on the ground or in the air.I too have worked with crew that are either racist or do not appreciate their job. I do feel the airline should've been given a chance to resolve this issue before posting in a public forum in all fairness.I just ask that if you have an issue with any sort of service issue,then please speak to their superiors such as a supervisor or perhaps Purser. I wrote a letter to United after my experience with that PA and received a prompt apology and assured me that this issue would be addressed with the entire crew as I could not indentify who had made the PA. If you cannot get the staff members name then I advise you to hang-on to the flight details as this can be used to indentify every crew member. On closing this comment...it is always a pleasure to serve a well-mannered passenger and a real strain to serve someone who is rude and arrogant.Please don't judge an airline or business by 1 or 2 staff members who do not appreciate their job as their are many people who they work with that try so damn hard to ensure their customers will return!. I'm white,I'm not racist,I speak to passengers and I answer call buttons.All passengers onboard deserve equal service."