"So someone was rude and out of line, although Brian's problem may be very serious, this is blowing the call way out of proportion, especially as much as it seems like a freudian slip.
Also, being a customer service rep myself, I have to say, I've seen it all, and nearly every time someone mentions something like that it is for extra sympathy merely to get what they want."
"Maybe when you reach the highest reward zone level, they finally let you talk to people that actually know something about the products they are selling."
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