dingusmg commented on Verizon Doesn't Care If It Eats Up All Your Vacation Days Waiting For Installations

"I have just had an unbelievably horrible experience with Verizon DSL...please if anyone can give me an e-mail address or phone number for someone in authority that might listen to my horror story, and maybe even care enough to do something to resolve it, I would really appriciate it...It would take pages to tell ou all the little details, so to sum it up...I spent no less then 12 hours on the phone, sent equipment back to be replaced..put in a new dedicated phone jack..had a new phone line installed from the telephone pole to my house, that is still not buried, but they keep making appointments and breaking the appointment...just to find out, that the signal from the office was to weak to reach my area, but that wasn't discovered before I agreed to change from my dial up service to the Verizon DSL, because they offered me a good deal to bundle my phone service, cell phone service, and internet service...My computer is screwed up from there tecs, trying to connect me..I paid firedog to come out, and try to put it back together again..it is still not working like it did before Verizon got to it....any help you can give me about WHO to contact would be appriciated..I miss my internet..thank-you"