cbear commented on Carriers Promised Congress They'd Pro-Rate ETFs; Senator Asks Them, "When?"

"@Sam2k: not yet, Im afraid"

cbear commented on Follow Up: AT&T Says There's No Activation Fee For GoPhones

"FYI, the $40 2610 offer is only available to regular consumer accounts."

cbear commented on AT&T Mobility Agrees To Refund Money To Florida Customers & Pay $2.5 Million To State's CyberFraud Task Force

"to be fair, im an ATT rep and I've seen multiple instances of accounts being billed the instant a number is entered, regardless of an actual "agreemen"."

cbear commented on AT&T Gives You The Runaround Over Your Military Discount

"Man, I wish I could defend the reps involved here, but anyone who works with business accounts that have FANs should know all 3 military FANs by heart, there are extremely common."

cbear commented on Get Out Of AT&T Without ETF Thanks To Text Message Rate Increase

"@weave: Going over your messages when you're on a messaging plan doesn't charge you the ppu rate, it charges you the overage rate, which would be either $0.05 or $0.10 depending on your package."

cbear commented on How To Mind Control Customer Service Reps

"@Skeptic: This is exactly what I'm talking about."

cbear commented on How To Mind Control Customer Service Reps

"It makes me sad that people on this site are so willing to write off CSRs as scum who go out of their way to deprive customers of their time and money."

cbear commented on Internal AT&T Manual For Handling All Kinds Of Customer Complaints

"I guarantee that no one out of training has ever looked at this document again, except in the case of LTV1 customers, which are very rare (in my experience, at least).Also, escalating above a supervisor will never get you a callback within 2 hrs."

cbear commented on iPhone/AT&T $3,000 International Roaming Bill Serves As Cruel Warning

"Just to throw in a few comments as an AT&T CSR: 1) Intl data roaming is exorbitant, just like intl voice roaming."

cbear commented on AT&T: Phone Stolen? You're Still Responsible For The $450 In Soft Core Porn Downloads

"I call shenanigans, if only because AT&T's DirectBill system won't allow more than $100 in charges to be billed within the same calendar month (just found out about this on a call today, in fact)."