Brenda Pace commented on Vonage: Sorry, You Can't Cancel Without Speaking To The Retention Department

"LET ME TELL YOU MY STORY ABOUT VONAGE IT ALL HAPPEN IN DEC 2 2008 I CALLED TO JUST CHECK IT OUT IT SOUNDED LIKE A GOOD THING SO I GAVE THEM MY DEBIT CARD AND VONAGE CHARGED ME THE 16.31 TO SEND IT OUT GOT IT AND THING WAS GOOD FOR until DEC 2o 2008 when i had no phone no cable and no internet i had to call the at&t TO FINE OUT WHAT WAS GOING ON AT&T SAID THAT THE INTERNET AND CABLE WILL BE BACK ON DEC 30 2008 BUT IT WAS NOT ON HAD TO CALL BACK AGAIN WAS TOLD BY AT&T THAT I COULD NOT JUST HAD THE INTERNET AND CABLE I HAD TO HAVE THE PHONE TO SO I SAID OK AND AT&T SAID IT WILL ALL BE BACK ON 1-7-2009 IT WAS NOT ON I HAD TO WAIT TILL 1-14-2009 AND IT FINALLY WAS ON THAT DAY BACK TO VONAGE I CALLED THEM ON 1-2-2009 AND TOLD VONAGE I WANTED THE SERVICE TURN OFF BUT VONAGE KEEP SAYING WE WILL GIVE YOU FREE MONTHS TO TRY I KEEP SAYING NO JUST SHUT IT OFF AND GIVE ME THE ADDRESS TO SEND IT BACK BUT VONAGE WOULD NOT GIVE ME THE ADDRESS TO SEND IT BACK SO I TOLD VONAGE I WOULD SEND IT BACK TO THE ADDRESS IT CAME FROM AND TO CANCEL THE ACCOUNT BUT LITTLE DID I KNOW IT WAS NOT CANCELED NOW IT IS APRIL AND I GET MY BANK STATEMENT AND THEIRS A CHARGE OF 31.22 ON IT I HAD TO CALL VONAGAE BACK AGAIN AND VONAGE TELL'S ME THAT IT WAS NEVER CANCELED BACK ON 1-2=2009 THE GUY AT VONAGE TYPE I WOULD CALL BACK ON THE 1-11-2009 TO CANCEL THE ACCOUNT AND GAVE ME THREE MONTHS FREE I HAD NO IDEAL THAT THE ACCOUNT WAS NOT CLOSED I SENT THE VONAGE ADAPTER BACK ABOUT 2MONTH'S AGO AND NOW VONAGE IS SAYING I STILL OWE THEN 127.78 CAN YOU BELIEVE THIS SO FINALLY AFTER CALLING ABOUT 20 TIMES AND EMAILED THEM AT LEAST 10 TIMMES THE ACCOUNT IS CLOSED ON 5-5-2009 I CALLED REGO AT VONAGE AND CITRON TO AND EXECUTIVE RESOLUTION AND THEY ALL SAY YOU STILL HAVE TO PAY 127.78 SO PLEASE IF YOU DON'T GET THE VONAGE SERVICE THEY SUCK"