"@JGKojak: and more than likely it is, but at midnight the cost of sending a team of on-call technicians to go investigate and fix a problem that could potentially take a few hours to resolve is expensive."
"Not to excuse Kohl's from not acting as quick as the OP would have liked, having worked there it is possible that the Loss Prevention guy was called first because he's the one who watches the store through all the cameras everyday."
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