"This is a problem that is not going to be resolved through the normal channels, I still recommend contacting there customer service devision one more time and escalating to a supervisor, also it may be time to pull the original contract and get legal, The one good thing you have is time, I would fight this to the bitter end and then if no other recourse is available take the 200$ trip, Also some information on this would be good, there is no way they could do this without breaking a few contracts so they must have some sort of incentive that was released to compensate the people they screwed over, (1)Escalate as high as you can using the original channels, (2)EECB, (3) Check the contract and information provided at the time they issued this for incentives, alternatives etc, (4)Take the offer, Use the time that you have effectively and don't go for the 200$ option unless a last resort, Best of luck and yet another company to "Black List""
""P - I - C", You can call the magic person to enact a change and have 5 % lowered off the current price at the front by customer service, Take it up front and they will take 5% off the current price, Just ask for the person in charge, -----Fry's employee for 2 years,"
"He did exactly what he should have, He started small and worked his way up while also looking for other avenues to persue his request, He probably if fought it out a bit longer could have gotten a working receiver, remember to always remain patient when working with these people, "sometimes a little aggressive", Always keep your options open, never take no for an answer, FINAL THOUGHTS, retailers are designed to make money not to lost it, navigating through this labyrinth is a particularly difficult task, All stored have these in effect to wear down your resistance, take a break while fighting and dont give up or take the "good enough bet", In fact after a while I would start charging them for my time and there defective product, BEST OF LUCK, POST CONSUMIST"
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