"@Gramin: I'm not saying ONE error, but with errors like this slipping through, you have to wonder how close a eye Visa (and other companies) are keeping on interal financial calculations...and that several unchecked errors can have a huge impact, and this kind of unattention to detail is what contributed to the downfall."
"@Gramin: Well, Visa has done this several times, and they still haven't gotten their overdraft fees fix in relation to it, nor gotten the word out to get rid of the overdraft fee without an overly long phone call.
So I dont find it so hard to believe that one of these banks that has had so many problems, could have a computing error totalling hundreds of thousands of dollars that went unnoticed.
Yes, it is stupid...but so is what happened."
"For all whe know, this kind of techinal error could have been happening all this time behind the scenes, eatting up millions of dollars, leading to the banks needing to be bailed out.
Just an idea."
"I work in customer service, and a polite request resolve a situation is pleasant to work on, and I am more compelled to "go to bat" for that customer when bringing the issue to a supervisor.
For me, a polite customer gets polite assistance, but too bad not all customer service reps feel the same way."
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