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Janna’s Dell laptop broke, but it was still under warranty. She tells Consumerist that she contacted their technical support by web chat, imagining that it would be simple and easy to get a computer under warranty repaired. Her journey through Dell’s tech support began with the chat rep encouraging her to grab a screwdriver and take her computer apart herself, and somehow got even more discouraging from there. When she finally got Dell to take the laptop in for repairs, Dell somehow helpfully cracked her LCD. [More]
Christopher says there are advantages to pressing “2.” According to him, United States-based call centers give Spanish speakers fewer hoops to jump through before they get answers. He writes: [More]
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The NFL’s blackout rule — which prevents games from being broadcast in home markets if there is no sellout — is coming under fire lately as some teams (ok, let’s face it, we’re talking about Jacksonville) might not have a single home sellout all season.
Awesomely-named reader DrSpaceMonkey tells us he shipped some stuff to himself during a move, discovered it was damaged, and now can’t collect on his insurance.
Travis is well aware that there’s a credit crunch on. That’s why he was surprised when, according to a mailing he received, Dell decided to increase his credit line. Not by a little, either. They increased it from $2,500 to $310,000. Wha? How does that happen? He’s just a regular consumer. Does anyone who isn’t an IT professional need a $310,000 Dell credit line?
Dell hell? Or another car company being propped up by the government? Which is worse?
Here’s a sad little saga. After convincing our government that it was responsible enough and commercially viable enough to deserve a multi-billion-dollar bailout, Chrysler spent some of the money taking out full page ads in The Wall Street Journal and USAToday, thanking America for its money. They also posted these ads proudly on their blog. The reaction from actual Americans was, um, harsh.
While we never like to hear the awful stories that come through our doors, it’s a relief to know we can help. Listen to Reader B.J’s harrowing Dell tale, and the EECB that saved the day.
“They’ve been downgraded from evil to bumbling.” – Me in FORTUNE about Dell’s online thrusts that attempt to repair their image and listen to their customers more. What do you think? Do you feel any better about them than you did two years ago, or are do their customers still writhe in the eternal flames of “Dell Hell?” Would you add Dell to your Facebook?
Starbucks has released the complete list of stores that will be closing. You can browse the full list, organized alphabetically by state, inside.
Here are over 450 pieces of internal email addresses and phone numbers to reach a real live human at Paypal/eBay. Anyone who has ever experienced Paypal unfairly freezing their funds, Paypal siding with someone who scammed them and losing money because of it, Paypal seizing funds from their bank account or credit card without permission, or just the simple impenetrable, rude, and useless customer service can surely appreciate this list. There’s contact info for executive relations, high executives, practically every department, and more, both US and international. The information comes courtesy of Screw-Paypal.com, a site started by a man who says Paypal wrongfully denied access to his funds for four years. I guess that’s how long it takes to track down every single piece of Paypal contact info. He got his money back eventually, and you can too, with the email addresses and phone numbers inside…
Companies spend a lot of money on marketing, but ultimately, a brand is what people think it is. Meet Brandtags.net — a site where you can tag brands with one word or phrase that best represents how you feel when you see their logo. It seems that Dell has its work cut out for it–some of the top tags people are using for that brand include:
This is Round 31 in our Worst Company in America contest, Chase vs United Healthcare. Vote which sucks more, inside…