How To Make Sure Your Yelp Restaurant Reviews Aren’t Completely Worthless

How To Make Sure Your Yelp Restaurant Reviews Aren’t Completely Worthless

While authorities in New York concern themselves with the legal issues involved with businesses that post fake online reviews on Yelp and other sites, some are asking a more important question: Is there any real worth to crowd-source restaurant reviews? [More]

(chickendmb)

New York A.G. Investigation Uncovers 19 Companies That Faked Positive Yelp Reviews

New York’s Attorney General Eric T. Schneiderman offered up a doozy of an accomplishment yesterday, revealing that 19 companies had agreed to pay fines for writing fake online reviews for their businesses, and will be shelling out more than $350,000 in penalties. And of course, since the practice of churning out false reviews is called “astroturfing,” the year-long investigation run by Schneiderman was called “Operation Clean Turf.” [More]

Another happy customer!

Yelpers Divided On Recent Management Change At Los Pollos Hermanos

As you may have heard, Albuquerque-based fried chicken chain Los Pollos Hermanos has recently undergone a change in management after the departure of longtime company figurehead Gustavo “Gus” Fring, and some shakeups at corporate parent, Madrigal Elektromotoren GmbH. Now some Yelp reviewers claim the restaurant hasn’t stopped dishing out some addictive eats, while others say it just isn’t the same anymore. In related Albuquerque news, folks seem pleased so far with the new owners of the A1A car wash across town. [More]

(Rich Rogala)

Yelp Sues Law Firm Over Allegedly Bogus Reviews

The folks at Yelp have decided to get tough with what they believe are businesses that post fake reviews on the site in order to appeal to customers or to counteract genuine, negative feedback from actual customers. The company has sued a small San Diego-based bankruptcy law firm, alleging that it filled its profile with false, positive reviews. [More]

A screengrab of what Yelp's new online-ordering system looks like.

Is Yelp’s New Food Delivery Service Cause For Concern?

Earlier today, Yelp announced that it is rolling out online ordering functionality for a handful of restaurants, obviously with the intention of making it available to more businesses on the crowd-sourced review site. But now that Yelp has a vested interest in the success of some of the businesses that users review, it makes us wonder if the site is ultimately doing damage to its own reputation as a source for honest reviews. [More]

(Secgeek06)

Criticize Dentist On Yelp, Get Threatened With Felony ‘Internet Business Defamation’

A Texas mother took her child to a dentist who only works on children based on the referral of the family’s regular dentist. She didn’t really like the specialist, and wrote a relatively short, clear Yelp review explaining why. That got her a letter from the dentist’s attorney ordering her to take down her review, OR ELSE. [More]

(Eater YouTube)

Real Chefs Read Diners’ Real (And Often Scathing) Yelp Reviews Aloud

Those words you type and send off to the innermost workings of Yelp reviews aren’t for the eyes of your fellow restaurant diners alone. No, the very chefs responsible for producing the food you eat and subsequently hate on or rave about are also paying attention. At least, they were when reading some customers’ awful, no good very bad reviews recently. [More]

Reporters Kicked Out Of Amy’s Baking Company After Complaining About Flies In Their Martinis

Reporters Kicked Out Of Amy’s Baking Company After Complaining About Flies In Their Martinis

After a couple weeks of intense media scrutiny and claims that Yelpers were endangering their lives, the owners of Amy’s Baking Company in Scottsdale, AZ, re-opened last week with virtually no drama. But one group of diners say they had an experience similar to what TV viewers saw when the eatery was featured on Gordon Ramsay’s Kitchen Nightmares. [More]

(Reddit)

Amy’s Baking Company Reopens, Offers Disappointingly Little Drama

The Internet was ready for the re-opening of bakery, bistro, and Internet drama factory Amy’s Baking Company. One woman who couldn’t get a reservation literally sat outside of the place munching on popcorn, waiting for…explosions? People with Yelp accounts being ejected from the building with a cannon? Whatever spectators were waiting for, they didn’t get it. The massive security presence at the grand re-opening saw to that. [More]

"I think the show just brought out Amy's inner demonic soul," says former waitress Katy of the famously defensive owner.

Amy’s Baking Company Cancels Press Conference Under Lawsuit Threat From Gordon Ramsay’s Production Company

Operating on the sound principle of “if you can’t say anything nice, shut your trap,” the couple who own Amy’s Baking Company, the famed self-immolating bistro in Arizona, have canceled this afternoon’s press conference. Why is that? Did they decide to dedicate the afternoon to training their new staff and revamping the menu instead? Have too many Yelpers threatened to show up? Well, no–the production company behind Gordon Ramsay’s “Kitchen Nightmares” sent them a letter reminding them that if they “disparage the show, the host, or its producers,” they’ll owe “liquidated damages of $100,000.” Keeping this in mind, they just went ahead and canceled the press conference. [More]

Amy of Amy's Baking Company on My 103.9 in Phoenix this morning.

Owners Of Amy’s Baking Company Say Yelpers Are Endangering Their Lives

After their appearance on Gordon Ramsay’s Kitchen Nightmares catapulted them from being the cranky owners of a Scottsdale, AZ, restaurant to worldwide infamy, the owners of Amy’s Baking Company haven’t really been talking to the media, except to occasionally shout at the cameras that they can’t talk to the media. Then this morning Amy and husband Samy sat down for a local radio interview with another person who has Gordon to thank for her few minutes of fame. [More]

"I think the show just brought out Amy's inner demonic soul," says former waitress Katy of the famously defensive owner.

How Not To React To Internet Criticism: The Epic Facebook Meltdown Of Amy’s Baking Company

It appears that the owners of Amy’s Baking Company in Arizona expected an appearance on celebrity chef Gordon Ramsay’s “Kitchen Nightmares” program to vindicate them. They believed that they serve quality food, that they have been unfairly slandered by the entire Internet. Maybe they had never seen the reality program, which features last-ditch efforts to save failing restaurants run by people who are delusional or incompetent…and frequently both. [More]

Yelp Fights Against Outing Anonymous Reviewers In Lawsuit By Carpet Cleaner

Yelp Fights Against Outing Anonymous Reviewers In Lawsuit By Carpet Cleaner

When you write a review on Yelp, you are supposed to feel assured in your ability to keep your identity from being made public. But a Virginia carpet cleaner is attempting to compel Yelp to reveal the names of seven people who posted reviews about the company. [More]

Prisoners Have Opinions Too, Turn To Yelp To Review Jail Conditions

Prisoners Have Opinions Too, Turn To Yelp To Review Jail Conditions

Just because you’re locked up for dealing blue meth cooked up by a mysterious chemist in a pork-pie hat doesn’t mean you don’t have an opinion on the quality of your current accommodations. And where else better to share these sentiments than on Yelp? [More]

(colonelchi)

Is Obnoxious Advertising A ‘Firsthand Customer Experience’ You Can Yelp About?

A construction company coated Bryan’s neighborhood with leaflets, and he wasn’t happy about it. He tried to complain right to the company, and only got an answering service. So what’s a dissatisfied consumer to do? He turned to Yelp. Yelp, in turn, took down his review because it violates the site’s Content Guidelines for reviews, as it “doesn’t describe a firsthand customer experience.” Since when is having your neighborhood coated with flyers not a firsthand experience? [More]

Slumber Soundly In Vermin-Infested Hotels With This Bed Bug Sleeping Cocoon

Refusing to let the bed bugs bite.

Most of us are about a kajillion percent sure, or we should be, that the pillow where we lay our heads each night isn’t crawling with vermin. But what if Yelp fails you, and you end up at a hotel where things might be a bit dicey? Perhaps you just don’t trust the look of that roadside flophouse or maybe you’re paranoid — in either case, SkyMall has just the thing for you. [More]

The authors claim a botched dishwasher repair job will cost $20,000. (Ilona-Andrews.com)

Even Bestselling Authors Aren’t Immune From Shoddy Home Depot Warranty Repair Work

In spite of the completely nonexistent rumor that making the NY Times bestseller list grants an author access to a level of customer service reserved for elite celebrities, it turns out that no one is immune to a bad repair job that can ultimately result in $20,000 worth of damage. [More]

(Kryptomaisonaut)

Make Sure That Local Florist You Found On Google Really Is Local

Let’s say that you want to order some flowers for your aunt in Omaha. You remember the frequent warnings on this site to go directly to a local florist, so that’s what you do. You type “florist omaha” into Google, scroll past the paid listings and the ones Google has plotted on a map, and choose a shop with a nice-looking website. Perfect! Only this “local” florist isn’t so local. You tried to make the right choice, but are hurting the very neighborhood flower shop you were trying to patronize when you typed those words in Google. [More]