Yelp Goes To Court To Protect Identity Of Anonymous Review-Writer

Yelp Goes To Court To Protect Identity Of Anonymous Review-Writer

Once again, a business who is displeased with an anonymous review on Yelp is trying to sue that reviewer and attempting to compel Yelp to reveal that user’s actual identity. But this morning, lawyers for Yelp and consumer advocates were in court to argue that there is no justification for unmasking the writer of this review. [More]

(frankieleon)

Do Funny Consumer Complaints Lead To Better Results Or Just Hurt Your Case?

A bad consumer experience can result in a lot of anger, perhaps even rage, toward the offender. For some people, the healthiest way to direct that fury is to have a sense of humor about what happened while still trying to get across the message that they were wronged. While slapping an ironic grin on your vitriol might preempt your punching the wall (or someone else) in frustration, is it any more effective than a dry and humorless complaint? [More]

Car Dealership Workers Demand Pizza Delivery Guy Return His Tip, And The Internet Is Displeased

Car Dealership Workers Demand Pizza Delivery Guy Return His Tip, And The Internet Is Displeased

Everybody wants to go viral, but for workers at one car dealership in Massachusetts the dream of Internet popularity went totally awry after a video posted online appears to show employees stiffing the pizza delivery guy out of his tip. [More]

Pizzeria Doubles Discount Given For Bad Yelp Reviews

Pizzeria Doubles Discount Given For Bad Yelp Reviews

There’s an Italian restaurant in Richmond, California that doesn’t take Yelp reviews very seriously. The restaurant has earned a lot of publicity by bragging that they will give discounts to customers who give it bad (one-star) reviews. This stance is apparently working out for the eatery, since it is now offering a 50% discount on a pizza to anyone who trashes them on Yelp. [More]

(photo: colonelchi)

Yelp Says That The FTC Investigation Of Yelp Is Complete

The Federal Trade Commission has received a lot of complaints about Yelp––more than 2,000 from 2008 through last spring. These led to what Yelp calls “a deep inquiry into our business practices” by the FTC, which has lasted almost a year. Today, Yelp announced that the feds have closed their investigation, and won’t be taking any action against Yelp regarding its business practices. [More]

The Year That Shouldn’t Have Been: The 50 Most Embarrassing Stories From 2014

Ron G

In the days leading up to a new year, most people take time out to reflect on the good and the bad of the previous 12 months. While there were some really great things – and not so great thing (Comcast/Time Warner Cable Merger, anyone?) that happened in 2014, there was also a seemingly endless supply of stories that left us wondering just who has control of companies’ social media platforms and why CEO’s just can’t keep their mouths shut. So without further adieu, here is Consumerist’s list of stories that make us go “What, The What?” [More]

Here’s A Bunch Of Stuff Companies Promised This Year, But Will They Keep Their Word?

Mike Matney

Each year companies make promises to consumers about the future. Those guarantees range from pledges to only use humanely raised animals for their food products to vows that they won’t sue federal agencies – as long as they get what they want. Of course, there were likely numerous promises made last year that companies didn’t keep, but right now, we’re looking to the future. So, without further ado here are some of the things we should look out for in 2015. [More]

TripAdvisor Fined $612K In Italy For Not Doing Enough To Block Fake Reviews

TripAdvisor Fined $612K In Italy For Not Doing Enough To Block Fake Reviews

Many consumers look at crowdsourced reviews on TripAdvisor or Yelp and understand there is a possibility that a review could be bogus. Sites like these generally have methods for detecting and blocking fake write-ups, but regulators in Italy say that TripAdvisor isn’t doing enough to stop the faux reviews and has to pay up or enact stricter policies. [More]

(DJ Heini)

Amazon Launches Marketplace Connecting Consumers To Local Service Providers In Seattle, NYC & LA

Back in June, Consumerist reported that Amazon was getting into the business of connecting consumers with everyday service providers like plumbers and electricians through a new marketplace. Well the time has come for the online retailer to unveil its new service, that is if you live in Seattle, New York or Los Angeles. [More]

Chef Who Threatened Yelper Over Negative Review Issues Public Apology

Chef Who Threatened Yelper Over Negative Review Issues Public Apology

We recently brought you the story of a restaurant customer in Cleveland whose one-star Yelp review of a new eatery led to the chef/owner sending the customer angry, threatening messages via Facebook. The Yelper subsequently told us that he’d received a private apology from the chef, but that the restaurant continued to mock him through its social media outlets. After weeks of not directly addressing this story in a public forum, the chef posted an apology late last week. [More]

Yet Another Court To Hear Yelp’s Argument Against Revealing Reviewers’ Names

(photo: colonelchi)

For more than two years, a carpet cleaning company in Virginia has been trying to compel Yelp to turn over the identities of reviewers the company accuses of posting false and defamatory information. While both a trial court and a state appeals court have told Yelp to fork over that info, the crowdsourced reviews site has not yet done so — and tomorrow it takes its case before the highest court in Virginia. [More]

Master Of Fried Fair Food Opens Restaurant, Will Clog Arteries Year-Round

Master Of Fried Fair Food Opens Restaurant, Will Clog Arteries Year-Round

Here at Consumerist, we like to keep our fingers on the feeble, erratic pulse of the latest news in junk food. We like to check in annually on the latest novelty fair foods from Chicken Charlie’s, a vendor at various fairs in southern California and an influential fryer of things. Exciting news from San Diego: Chicken Charlie’s opened a year-round restaurant over the weekend. [More]

More Info From Yelper Who Says He Was Threatened Over Negative Review

More Info From Yelper Who Says He Was Threatened Over Negative Review

Earlier today, we told you about the apparent dispute between a Cleveland consumer and the chef/owner of a local restaurant who allegedly reacted to the customer’s negative Yelp review with a series of nasty, threatening messages on Facebook. Now that diner has reached out to Consumerist to share more of his side of the story. [More]

One of the messages sent via Facebook from the chef to a customer who left a one-star review on Yelp. That review has since been deleted by Yelp, even though the chef stated that he no longer had a problem with it.

Yelper Claims Chef Responded To Negative Review With Threats, Racially Charged Messages

UPDATE: The customer involved in this dispute has reached out to Consumerist with more details on his side of the story. [More]

(afagen)

You Can Now Reserve A Hotel Room Through Yelp

In an effort to keep travelers who might be checking out the reviews for hotels on Yelp’s website or in its mobile apps instead of going elsewhere when it comes time to book lodging, Yelp announced today that it’s teamed up with travel site Hipmunk to offer hotel reservations directly to users. [More]

Restaurant Responds To Negative Yelp Review With Role-Playing Exercise

Restaurant Responds To Negative Yelp Review With Role-Playing Exercise

When a ticked-off consumer goes on Yelp to unleash a nasty rant about your restaurant, what’s the best way to respond? For one eatery in Kansas City, it was to flip the tables on the Yelper with a bit of dramatic role-playing. [More]

Yelp Swears It Doesn’t Manipulate Reviews, Even Though It’s Allowed To

Yelp Swears It Doesn’t Manipulate Reviews, Even Though It’s Allowed To

Earlier this month, a federal appeals court held that Yelp is free to shuffle positive and negative reviews around at will, and can even use that freedom as a way to urge businesses to advertise on the site. But even in light of this ruling, Yelp maintains that buying ads on the site does not determine which reviews show up for your business. [More]

FTC: Yelp To Pay $450,000 For Collecting Personal Information From Children

FTC: Yelp To Pay $450,000 For Collecting Personal Information From Children

With each new settlement the Federal Trade Commission announces, it appears more likely that mobile apps and children just don’t go together. In the most recent case, Yelp settled allegations that it improperly collected children’s’ personal information – a big no-no that means the online review site will pay hundred of thousands of dollars to rectify. [More]