Zombie Bank Of America Account Makes Me A ‘Delinquent’

Zombie Bank Of America Account Makes Me A ‘Delinquent’

The last time that Jen had visited a Bank of America branch, her deposit of more than $3,000 had been credited to the wrong customer, and she was there to make sure that she got her money back. A branch manager denied her assertions, denied that there was a mistake, and told her that she must have deposited the money in another bank. There was no other reasonable explanation…or so it seemed until she pulled out the receipt from her deposit. Oh. She closed her account that day, and assumed that her relationship with Bank of America was now over. She was incorrect. [More]

Report: Banks Make It Really Difficult To Take Your Business Elsewhere

Report: Banks Make It Really Difficult To Take Your Business Elsewhere

Outrage over fees assessed by banks on checking accounts and other unfair practices has led to consumers attempting to leave their institutions in droves. But as a new report by Consumers Union points out, banks throw up a myriad of obstacles that can confuse consumers who are trying to switch banks. [More]

MetLife Hit With $500 Million Settlement Over "Death Master" File

MetLife Hit With $500 Million Settlement Over "Death Master" File

The Social Security Administration’s “Death Master” File sounds like something that is guarded by a specter resembling the Ghost of Christmas Yet To Come, but it’s really just a list of everyone who has recently moved on to another plane of existence. Regardless, the nation’s largest life insurance company is now on the hook for $500 million after being accused of using the Death Master File for its own benefit while ignoring it when it could benefit others. [More]

Game Company Apologizes For Failure To Upgrade Purchases Without Being Publicly Shamed First

Game Company Apologizes For Failure To Upgrade Purchases Without Being Publicly Shamed First

We love the rare instances where a company makes a proactive effort to fix a problem before customers have to resort to a barrage of complaints. In this case, Mojang apologized for an upgrade glitch for Minecraft users, and as reader Derick puts it, “You just gotta love it when a company assumes responsibility for a billing mistake without the need to be publicly shamed first.” [More]

Closed BofA Bank Account Mysteriously Reopened With 1 Penny Balance

Closed BofA Bank Account Mysteriously Reopened With 1 Penny Balance

Chris was one of the many in October who closed their bank accounts with Bank of America, and other similar big retail banks, in protest over planned fees for using their debit card. But last week she found it had been reopened for no apparent reason, with a 1 penny balance out of nowhere. [More]

Microsoft Zombie-Bills Expired Credit Card For Xbox Live

Microsoft Zombie-Bills Expired Credit Card For Xbox Live

Earlier this year, we posted a handy tip to avoid zombie billing: for a service that you plan to stop using after your contract is up, use a credit or debit card with an expiration date shortly after the end of the contract. The idea behind this plan is that an expired card can’t be billed. This didn’t work so well for Rob, whose expired credit card was zombie-billed by Microsoft for his Xbox Live subscription. [More]

It Takes 12.5 Million Spams To Sell $100 Of Viagra

It Takes 12.5 Million Spams To Sell $100 Of Viagra

Considering how insistent and persistent the emails are, you would think there was big bucks in pushing pills that increase the flow of blood to one’s penis for an extended period of time. That may be true, but only because the costs of spam advertising are so low, as revealed by this nugget in a New York Times article that reveals it takes 12.5 million spam emails just to sell $100 worth of Viagra. [More]

Take Preventive Measures To Avoid Zombie Billing

Take Preventive Measures To Avoid Zombie Billing

How can you prevent a zombie billing invasion after your satellite TV contract is up? Simple, explains reader catastrophegirl: give the company a credit card to put on file that expires before your contract is up. If they try to put the zombie charges on the card–well, they can’t. [More]

Zombie Wells Fargo Account Rises From Dead, Collects Overdraft Fees

Zombie Wells Fargo Account Rises From Dead, Collects Overdraft Fees

Leigh thought that she had laid her Wells Fargo checking account to rest. It was closed, gone, out of her life forever. When some forgotten auto-payments hit the account, though, instead of rejecting the payments, the bank zombified the account, brought it back to life, and charged Leigh and her husband a $35 overdraft fee for each item that hit their account. Wells Fargo put them on a payment plan to repay their balance, then turned around and sent the account to collections less than a month into the agreed-upon payment plan. Now they’ve been flagged as overdrafters in the Chexsystems database, and are still watching the account to make sure that no erroneous auto-payments hit it and trigger more overdrafts. [More]

Please, Make The Imaginary DSL Bills Stop

It’s not that Whitney is stuck in a zombie debt situation. Her problem is that her debt never existed in the first place. She’s being billed for DSL service by “Frontier Communications” – which is a real company, but that doesn’t seem to be who she’s dealing with. The Frontier that’s billing Whitney is unreachable and apparently not real, despite their ability to generate bills, then sell them to a collection agency. If that’s the case, though, how did they get her credit card information to bill her? [More]

Zombie Debt Collector Tries To Collect 11-Year-Old PayPal Balance

Zombie Debt Collector Tries To Collect 11-Year-Old PayPal Balance

Christopher is currently being haunted my a small debt from his past. At least, it might be from his past: he’s not sure. A collection agency is after him trying to collect a $315 PayPal balance from the dot-com bubble era. He doesn’t remember owing PayPal any money, but who knows? That was a crazy time. He wonders what his next steps should be. [More]

Facebook Will Be Plagued By 50 Million Zombie Accounts By 2015

Facebook Will Be Plagued By 50 Million Zombie Accounts By 2015

Facebook is so relatively new that deaths of users are somewhat of an anomaly, but a mathematical model reveals that the amount of undead accounts will rise to 50 million within five years. [More]

Letter To Sirius/XM Executives Ends Zombie Credit Card Charges

Letter To Sirius/XM Executives Ends Zombie Credit Card Charges

Olivia recently wrote in to share her story of success in sending an executive e-mail carpet bomb to Sirius/XM Sattelite Radio. She writes that the company has been billing her credit card for $44.79 every three months since the middle of 2008, even though her original subscription came from a gift card, and she never authorized payments from her credit card. Should she have noticed this? Yes. Should Sirius have billed her when she made it clear that they were not to charge her? Uh, no. [More]

Bank America Loves You Too Much To Ever Let You (And Your Checking Account) Go

Bank America Loves You Too Much To Ever Let You (And Your Checking Account) Go

Cassie writes that she is trapped in an extra special circle of banking hell. No matter what she does, Bank of America is unable to close her checking account. Just when she thinks it may finally be dead, the bank charges inactivity fees to her account, which in turn re-activate the account, starting the process all over again. It’s like the worst zombie movie ever. [More]

I Thought My Apartment Included Utilities. Now I Have A Zombie Gas Bill

I Thought My Apartment Included Utilities. Now I Have A Zombie Gas Bill

Jesse has turned to Consumerist for help because he is being haunted by a relic from his past. Specifically, he writes that a debt collector has contacted him, claiming that he owes them for having a gas service account that he never used–in an apartment where he thought all utilities were included. What should he do? [More]

Consumerist Friday Flickr Finds

Consumerist Friday Flickr Finds

Here are eight photos readers added to The Consumerist Flickr Pool this week, picked for neatness and usability in a Consumerist post. Also, be sure to check out our new Photo Gallery to see the latest additions all week long! [More]

BlueHippo Can't Pay Bills, Switches To Chapter 7, May Finally Die

BlueHippo Can't Pay Bills, Switches To Chapter 7, May Finally Die

A chain of events over the last month does not bode well for the continued existence of the no-credit-check, allegedly scammy computer purveyor BlueHippo. When the FTC found the company in contempt of its agreement to stop scamming people, Bluehippo’s payment processor froze the company’s funds with little notice. The company was unable to pay its bills and filed for Chapter 11 bankruptcy. Now, the company has changed to a Chapter 7 filing (liquidation) and will most likely go out of business. [More]