Audit Finds That Foxconn Workers Are Laboring Under Crappy Conditions

Audit Finds That Foxconn Workers Are Laboring Under Crappy Conditions

While it turned out that monologuist Mike Daisey made up a bunch of stuff about working conditions at Foxconn, that doesn’t mean that things there are all sunshine and roses. A recent labor audit found the giant Chinese manufacturer has working conditions that need a whole heck of a lot of improvement. [More]

Dell Sends Technician To Your Office To Break Your Laptop

Dell Sends Technician To Your Office To Break Your Laptop

Experienced customer service wranglers will tell you that if you’re going to buy products from Dell, buy them as a small business owner, since they get better customer support. I’d hate to see what kind of support reader Benjamin would be getting for his Vostro notebook computer if he weren’t a small business owner, then. [More]

Alienware Sells Marine $6,000 Paperweight, Shrugs

Alienware Sells Marine $6,000 Paperweight, Shrugs

The Alienware Aurora ALX is a pricey, awesome gaming computer that sort of looks like a blue Cylon. Except in Drew’s home, it looks more like a giant $6,000 paperweight. No matter how many extra parts Alienware/Dell try to sell him to fix the problem, the glorious beast still won’t work. Drew is a Marine, and he, his family, and his computer are now stationed in Okinawa, Japan. That means transferring the warranty to Dell Japan if he wants to keep trying to get the damn thing to work. What’s Japanese for “lemon law”? [More]

Dell Makes Good For Man Whose Life They Wasted 400 Minutes Of

Dell Makes Good For Man Whose Life They Wasted 400 Minutes Of

After Bill’s story of spending 400 minutes in Dell Hell to get his dead laptop replaced went up on Consumerist, Dell gave him a call [More]

Man's 400 Minutes In Dell Hell Could Cost Them Millions

Man's 400 Minutes In Dell Hell Could Cost Them Millions

By pissing off this one customer, Dell may have lost millions of dollars. Bill is a corporate account holder and a consultant who makes recommendations to Fortune 500 companies on how to spend their IT money. Usually he recommends Dell, but after his trip to Dell Hell, that will no longer be the case. [More]

Man Skips Around Dell Hell And Gets Free Repair

Man Skips Around Dell Hell And Gets Free Repair

One of our reader’s Dell laptop had a defective NVIDIA chip and wouldn’t you know it, it was out of warranty and he had missed the window for getting it replaced as provided by a class action lawsuit by a month. It was dying for exactly the same reasons as defined in the lawsuit, but he just barely didn’t make the deadline. He didn’t let that stop him. [More]

Say Hello To Your Worst Company In America Elite 8!

Say Hello To Your Worst Company In America Elite 8!

Two rounds of WCIA bloodshed are in the book and the beaten bodies of 24 multi-billion dollar companies are being hauled off to be burned on a pyre. But for those businesses left standing — let’s call them the Elite 8 — the parade of pain marches on. [More]

Worst Company In America Round One: Sony Vs. Dell

Worst Company In America Round One: Sony Vs. Dell

Here’s an interesting bout featuring not one, but two crippled combatants. One hobbled by shoddy electronics and the other shackled by leaden copyright protection software. [More]

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  • Dell Promises Fix For Defective Alienware Laptop, Now Won't Help Me

    Dell Promises Fix For Defective Alienware Laptop, Now Won't Help Me

    David’s Alienware laptop has a defective hinge design, and he’s already had the problematic part fixed twice. While Dell has promised a fix for the defect in the near future, David’s warranty has expired and his computer is close to breaking again. He needs help from Dell that no one is interested in providing. [More]

    Letter To Michael Dell Frees College Student From Dell Hell

    Letter To Michael Dell Frees College Student From Dell Hell

    At the end of last semester, Alex experienced one of the great college student nightmares of our time: his Dell laptop fried itself shortly after the warranty expired. While he Fortunately, he had a few things going for him: his father had originally purchased the computer on a credit card (American Express) that extended his warranty protection, and Alex knew enough to research the specific problem. AmEx’s repair offer didn’t satisfy Alex, so he summarized the situation in a letter to Dell founder and CEO Michael Dell. [More]

    EECB Gets HP To Replace Laptop They Tried To Pass Off As Water-Damaged

    EECB Gets HP To Replace Laptop They Tried To Pass Off As Water-Damaged

    Charlie sent in his HP Mini for repair after the keyboard and mouse stopped working. They denied his warranty repair by saying that a loose tape was caused by water damage, which, while not only unlikely on the face of it, seemed impossible to Charlie as he babies his computers like they were Fabergé eggs. So he launched his campaign on HP upper management… [More]

    Dell Incapable Of Selling Man TV

    Dell Incapable Of Selling Man TV

    On Black Friday, Rich attempted to give money to Dell to purchase a TV. He failed in this endeavor and Dell doesn’t seem to care, despite sending him 5 order acknowledgement emails. [More]

    There Are No TVs Here, Only Dell Hell And Despair

    There Are No TVs Here, Only Dell Hell And Despair

    Brandon tells Consumerist that he found the best deal around on a huge Vizio TV from Dell. Unfortunately, instead of finding himself in 47″ HDTV bliss, Brandon found himself condemned to weeks in Dell Hell, while the company threw out empty promises and conflicting excuses, and in the end simply can’t deliver the television that Brandon purchased. [More]

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  • Court Docs Reveal Dell Sold Computers It Knew Would Fail

    Court Docs Reveal Dell Sold Computers It Knew Would Fail

    Seem Dell has a hell all of its own. Newly unsealed court documents show that Dell sold computers knowing they would go kaput. The documents reveal that Dell sold nearly 12 million Optiplex machines between 2003-2005 with leaky capacitors that caused problems in 97% of the cases in over three years. Leaky capacitors lead to device failure, and can even cause the computer to become ablaze with fire. [More]

    How Consumerists Are Saving Money With Consumerist

    How Consumerists Are Saving Money With Consumerist

    Consumerist readers are saving money left and right using tips and techniques they learned about here from posts and from other commenters. Here’s just a few a few of the ways they’re able to hold onto more of their hard-earned cash: [More]