Consumerist

Video Of Consumerist On 20/20

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UPDATE: Here's the show transcript.

UPDATE: Video fixed and running

20/20's John Stossel interviews Consumerist editor Ben Popken. Subject is consumers recording their customer service experiences with audio and video and sharing them on the internet. They include several examples in the piece, so it's a bit of a fun one.

9:47 PM on Sat Oct 14 2006
By Ben Popken
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