Consumerist
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baggage fail
Photographer Says US Airways Soaked $17,850 Worth Of Camera Equipment
Reader Steve points us to a posting on a photography forum by a professional photographer who says his camera bag didn't fit in the overhead compartment or under the seat of his US Airways flight — and when he got the bag back after checking it — it was soaking wet. He says the employees he spoke with didn't believe him... do you? More » -
airlines
US Airways Shrinks
US Airways has announced it plans to lay off a thousand employees, about 3% of its workforce, and will cut flights and focus mostly on four hubs: Charlotte, Philadelphia, Phoenix, and Washington, DC. More » -
a million miles away
US Airways: No Mags For Miles, But Here's A Credit Card
You know those too-bad-to-be-true mailings that offer to let you turn expiring frequent flyer miles into magazine subscriptions? Turns out that, at least in some cases, they're even worse than advertised. Google SEO god Matt Cutts had racked up about 15,000 miles on U.S. Airways, and was looking for a way to cash them in before they expired. The magazines seemed like a better deal than just letting the miles turn to vapor, so he went ahead and ordered a bunch, and waited for them to arrive. And waited. And waited. More » -
the price of convenience
US Airways Will Serve You A Cup Of Ramen For Only $3
US Airways recently debuted a new snack menu for their coach passengers, and it's posted online.. It's not that it's bad, or even unreasonable. It just makes the snacks at the airport gift shop look like a discount grocery by comparison. More » -
fees
US Airways Raising Bag Fees By $5 On Most Flights
Providing that you check your bags online at least one hour before your flight, US Airways says it will begin charging $20, instead of $15, for the first checked bag and $30, instead of $25, for the second. Those who choose to check bags at the airport can expect $25 for the first and $35 for the second, an increase of $5 per bag. More » -
mile high fail
US Airways Realizes Destination Airport Is Closed, Cancels Flight Mid-Air
A reader wrote into let us know that his US Airways flight from Charlotte, North Carolina to Charleston, South Carolina was forced to turn back when, fifteen miles outside of their destination, the pilot realized that the airport closed at midnight. More » -
stupid
US Airways Employee Helps Roommate Smuggle Gun Aboard To Avoid Checking It
The AP is reporting that the employee charged with smuggling a unloaded handgun and ammunition aboard a US Airways flight was trying to help his roommate avoid checking it. More » -
taking it seriously
Passenger Spots Handgun Being Smuggled Past Airport Security
An eagle-eyed passenger at Philadelphia International Airport spotted another passenger handing a bag directly to an airline employee — skipping airport security. The passenger alerted the TSA, who located the US Airways flight and searched the bag. Guess what was inside? An unloaded handgun. More » -
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overbooked
U.S. Airways Gives Away Passenger's Seat, Lies About Her Being Late
It sounds like someone at Ronald Reagan National Airport decided to solve an overbooking problem by cheating Frankie's girlfriend out of her flight, and then someone else there decided to blame her for it. Despite arriving at the airport before 7pm for a 7:35pm flight, they insisted to her that she'd missed the 30-minute cutoff and lost her seat. More » -
airlines
Bridal Gown Vanishes From US Airways During Flight To Wedding
Jenn is from the Outer Banks of North Carolina, and lives in Pennsylvania. She held her wedding in her hometown, and eight days before the wedding, she flew down to prepare. Her wedding gown didn't make it. Someone stole the gown out of her checked baggage. More » -
airlines
United, US Airways Bill Higher Baggage Fee As A Way To Save. Huh?
United and US Airways will soon charge an extra $5 to check bags at the airport, charging $20 for the first bag and $30 for the second. Since it will still cost $15 and $25 respectively to pay for checked bags online, United thinks they can herald the chance to "prepay & save!," while US Airways boasts that they now have a "lower fee online!" More » -
bag fee
Airlines: Thanks For The Extra Billion Dollars In Bag Fees
When airlines said that baggage fees were successful, they weren't kidding. Collectively, they pocketed an extra $1.1 billion in luggage fees in 2008. American and US Airways led the pack — collecting $278 million and $187.1 million in bag fees respectively. More » -
Christopher Elliott has an interview with US Airways director of customer relations and central baggage resolution. His name is John Romantic, which is an awesome name. [Elliott]
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fees
US Airways To Charge Fee For Paying Fee
US Airways must be running out of ideas. Instead of coming up with a new fee for a previously free service, the dullards in corporate could only muster a top-off on a pre-existing fee. See, for a while US Airways has charged $15 for the first checked bag and $25 for the second, but now there will be a $5 additional fee if you pay those fees in person rather than online. In other words, a fee for paying a fee. A bit of a watery effort, if I may say so . Come now, gents, put your thinking caps on. We're looking for a little more sizzle and crackle in our airline fee innovations.
US Airways 1Q loss shrinks; adds fee for checking bags at airport instead of online [LA Times] (Thanks to Redwoodflyer!) (Photo: jurvetson)
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bag fees
Southwest Says They're Gaining Passengers Because They Don't Charge Fees
Are you more likely to fly Southwest Airlines because they don't have fees? Southwest thinks so... but US Airways, arguably the most fee-crazy of the airlines, says it doesn't matter because they're making so much money. More » -
wcia 2009
Worst Company In America: US Airways VS Capital One
Which is worse? A fee party disguised as a credit card? Or an airline that tried charging for water? We report, you decide.
More »
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oops
US Airways Delivers Corpse To Pet Store
If you're a pet store employee, probably the only thing worse than opening up a shipment of live tropical fish to find them dead is opening up a shipment of live tropical fish to find a human body intended for a research facility in a neighboring town. That's what happened at a Pets Plus in Philadelphia yesterday, and US Airways says the mixup was caused by a "verbal miscommunication between a delivery driver and the cargo representative" and that they're deeply sorry.
"Pet store expects fish shipment, but gets corpse" [Huron Daily Tribune] (Thanks to Joanne!)
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lawsuits
Yale Student Files $1 Million Lawsuit After US Airways "Loses" His XBOX
A 21-year-old film studies major at Yale University is really annoyed that his XBOX 360 went missing from his luggage on a US Airways flight, so he decided to sue them. For a million dollars. More »
us airways
New York, 9:18 AM
Sun Nov 8
7 posts in the last 24 hours
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