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    • online security

      Developer Finds Security Hole In SMC Router Provided By Time Warner Cable

      If you didn't provide your own wireless router when you signed up for Internet access from Time Warner, you may have been given an SMC-branded modem/router combo that turns out is ridiculously easy to break into. More »

      10:37 AM on Thu Oct 22 2009
      By Chris Walters
      7,712 views, 52 comments

    • time warner cable

      Why Won't Time Warner Take This Nice Old Lady's Money?

      Steve in northern New York is having a problem with Time Warner. He would like it if they could install service at his mother's newly constructed house. Time Warner not only doesn't want to take her money, they can't give her the best deal available because her house is too new. More »

      9:17 PM on Mon Jul 27 2009
      By Laura Northrup
      8,998 views, 51 comments

      Most discussed JiminyChristmas: Trying a different tact... The phrase is, "Trying a different tack." You use the work tack in the sense of tacking more »

    • aohell

      Ex-Time Warner Employee's Zombie AOL Account Finally Put To Rest

      You may remember Jennifer, who we wrote about on Wednesday. She suddenly started receiving collection notices for an AOL account she hadn't paid for since 2000. Her situation has since been resolved, and serves as an important reminder about accounts and benefits when changing jobs. More »

      2:28 PM on Fri Jul 3 2009
      By Laura Northrup
      7,876 views, 7 comments

      Most discussed Skaperen: Instead of warning people that a free perk as an employee becomes a chargeable account when they leave, they should more »

    • missing the point

      Cable Providers Stream Shows Online, Require Subscriber Authentication

      How are cable providers reacting to the threat posed by online streaming of shows? Forget bandwidth caps for now—how about online access to cable programs, limited to cable subscribers? More »

      6:15 PM on Fri Jun 26 2009
      By Laura Northrup
      6,504 views, 35 comments

    • It's like the dot-com boom is finally over. Time Warner is spinning AOL off into its own company once again by the end of the year. AOL will get most of the terrible customer service in the divorce. [Bloomberg] MORE »

      9 comments

    • twitter nation

      TWC: Thanks For The Tips, But This Is Just A Marketing Tool

      Kevin wrote to us about a friend who took up a Time Warner Cable rep's Twitter request for advice on improving customer loyalty. What followed was an amusing exchange that made it clear TWC was tweeting up the wrong tree. More »

      2:07 PM on Thu May 28 2009
      By Phil Villarreal
      20,258 views, 77 comments

    • error in your favor

      Time Warner Gives You $1,271, Won't Take It Back

      Melissa isn't sure why she has a $1,271.25 credit from Time Warner Cable, but there it sits in her account, baiting her to order a slew of pricey extras. Melissa asked Time Warner to reverse the credit, figuring the random payout had to be a mistake. "We can't fix it," they told her. "It's an error on our part. Enjoy!" More »

      12:00 PM on Sat May 9 2009
      By Carey Alexander
      19,435 views, 60 comments

      Most discussed Verucalise(countingcal...: It's one thing to dicker with the company to get the best possible rate, but a completely different thing to more »

    • time warner cable

      Time Warner Shuts Off Heavy User's Account With No Warning

      While they've temporarily shelved metered broadband plans, Time Warner is cutting off, with no warning, the accounts of customers who they deem have used too much bandwidth. One such customer lives in Austin, TX, one of the original markets slated for metered broadband. Stop The Cap has the story, and an excerpt is inside. More »

      6:21 PM on Fri Apr 24 2009
      By Laura Northrup
      21,070 views, 177 comments

      Most discussed Kevin Goetz: "According to her, that is more than most people use in a year," Will Time Warner complain if you watch too more »

    • mad as hell

      New York Representative Goes After Time Warner's Metered Broadband

      Rochester, NY is one of the expanded test areas for TWC's new metered broadband program, (along with Austin & San Antonio, TX, and Greensboro, NC.) The people of Rochester are especially upset about the change, including their representative, Eric Massa, who had strong words for Time Warner. More »

      11:21 AM on Thu Apr 9 2009
      By Meg Marco
      12,142 views, 180 comments

      Most discussed Esquire99: I fail to see how capped internet service is "job killing". I don't understand why people feel that they have more »

    • time warner

      Time Warner Cable Expands Metered Billing To Four More Cities

      If you live in Rochester, NY, Austin or San Antonio, TX, or Greensboro, NC, your broadband access from TWC is about to be capped. The company is expanding its trial run from Beaumont, TX to these additional four cities, where TWC broadband customers will have to choose one of the company's tiers of service—anywhere from 5GB to 40GB per month. DSL Reports notes that all five markets lack Verizon's FiOS as an option, and TWC faces little to no competition from other providers.

      "Time Warner Cable Expands Metered Billing" [DSLReports] (Thanks to pezhore!)
      (Photo: Willrad)

      1:55 PM on Wed Apr 1 2009
      By Chris Walters
      25,129 views, 180 comments

      Most discussed Murph1908: If this becomes a trend and a standard for ISPs, there's going to be some trouble down the road. If I more »

    • Time Warner as a whole reported a 4th quarter loss of $24.2 billion today. The cable unit, which lost $8.16 billion, suffered as people canceled subscriptions due to the economy. Yowch. [NYT] MORE »

      48 comments

    • time warner cable

      Reach Time Warner NY/NJ Regional VP Of Customer Care

      Missy Mans
      Regional Vice President, Customer Care
      Time Warner Cable of NY/NJ
      41-61 Kissena Blvd.
      Flushing, New York 11355
      718.888.4094
      AIM: mmans0929

      RELATED: Reach TWC Office of the President Executive Care Team (Photo: tehusagent)

      6:29 PM on Tue Jan 13 2009
      By Ben Popken
      2,513 views, 9 comments

    • time warner

      Time Warner Calls You In Another Dimension, Or Something

      Kushal wants to know how Time Warner verifies the call logs for its installer technicians, because when they say they call, his phone doesn't ring. More »

      7:43 PM on Tue Jan 6 2009
      By Chris Walters
      9,504 views, 42 comments

    • phone numbers

      Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies

      Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success. More »

      9:43 AM on Fri Nov 7 2008
      By Ben Popken
      50,364 views, 19 comments

      Most discussed caholla: Awww....I had one of those little telephones when I was a kid. When you'd pull it with the string it more »

    • directv

      Video: Whoopi Wants Her DirecTV Fixed, And Sherri Wants To Speak To Your Supervisor

      If you've ever wanted to see the rants from angry Consumerist tipsters brought to life by the woman who played Patrick Swayze in "Ghost," here ya go—although Sherri Shephard is actually a bit funnier, describing how the Time Warner CSR makes her go to an evil place. Seen here is Shephard letting out the evil because of the CSR who tells her, "Well my supervisor is going to say the same thing." Video clip below. More »

      3:11 PM on Tue Sep 16 2008
      By Chris Walters
      8,749 views, 48 comments

      Most discussed corbyz: It was funny until they started ranting about accents and foreign call centers. It makes me squirm and feel more »

    • directv

      DirecTV Won't Even Show Up For Whoopi Goldberg

      UPDATE: Here's the video. More »
    • time warner

      Please Time Warner, Change The Name On My Bill

      You might think driving to a Time Warner office, filling out transfer forms, and copying your IDs—twice—might convince Time Warner to change the name on your bill; but you would be wrong. More »

      5:00 PM on Sun Sep 14 2008
      By Carey Alexander
      9,806 views, 34 comments

    • A man who spammed 1.2 million AOL customers was sentenced to 30 months in prison yesterday. Now how will we ever find out how to make bigger p3nz? Oh wait, here comes another spam... [CNN Money] MORE »

      4 comments

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    • 1-18 of 59 for "Time Warner"

    New York, 9:01 AM
    Sun Nov 15
    6 posts in the last 24 hours

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