Consumerist
directv
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time warner
Time Warner Calls You In Another Dimension, Or Something
Kushal wants to know how Time Warner verifies the call logs for its installer technicians, because when they say they call, his phone doesn't ring. More » -
phone numbers
Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
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time warner
Please Time Warner, Change The Name On My Bill
You might think driving to a Time Warner office, filling out transfer forms, and copying your IDs—twice—might convince Time Warner to change the name on your bill; but you would be wrong. More » -
A man who spammed 1.2 million AOL customers was sentenced to 30 months in prison yesterday. Now how will we ever find out how to make bigger p3nz? Oh wait, here comes another spam... [CNN Money]
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time warner
Listen Time Warner, The 60-Year-Old English Teacher Didn't Order $1,400 Of Porn
Time Warner wants reader Nancy, a 60-year-old English teacher, to pay $1,400 for ordering porn—including 17 flicks supposedly viewed on a single day. Nancy didn't order the porn, and has no clue how the charges were associated with her cable box, but one useless Time Warner representative suggested: "maybe your dog ordered them." More » -
Costa Mesa may follow L.A.'s lead and sue Time Warner Cable for shoddy service, too. [Broadcast Newsroom]
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bad customer service
AOL Tops MSN Money's Customer Service Hall Of Shame
Earlier this week, MSN Money published the results of a national Zogby poll they commissioned on who delivers the worst customer service. The winner was AOL, ranked "poor" by 47% of respondents, while Comcast came in second with 42% suckage. Sprint ranked third at 39%.
"We've seen a fall in customer service as we've gone into a recession," says a customer service consultant in the article. "As the cost cutting occurs . . . they start to cut the wrong things." But that implies that AOL had good customer service before the recession, doesn't it? Wait, what? More »
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bad customer service
Former Time Warner CSR Arrested For ID Theft
A woman in Cincinnati was arrested this week and charged with two counts of identity theft and two counts of theft, for allegedly stealing the credit card information of a customer who was paying a bill in November 2007. Time Warner fired her when the investigation started and it appears no other customers were affected, but it's a good reminder to stay on top of your credit report at all times. More » -
franchise agreements
We Are Not Impressed By New York City's Proposed Cable Consumer Bill Of Rights
New York City Comptroller Bill Thompson has proposed tying a Cable Consumer Bill of Rights into the 10-year franchise renewals Time Warner and Cablevision are expected to sign later this year. The proposal would force cable operators to disclose information about their expenses and service goals—which sounds nice and important on paper—but wastes an unrivaled opportunity to end the cable operators' most hated practices. More » -
used equipment
Time Warner Delivers Modem, Cockroaches
Maybe Time Warner needs to include a decontamination protocol when it transfers reusable equipment between customers. Natalie writes:On Tuesday, April 15, 2008 a Time Warner representative came to our home to install the digital telephone modem which would also provide our internet service.
My husband observed an insect walking on the modem box and asked what it was and the employee seemed dazed and confused.
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isps
Tired Of Your Entrenched Service Provider? Consider A Local Alternative
Few consumers realize they can ditch their monopolistic service providers in favor of local, independent telecoms that often offer similar services at competitive rates. These smaller outfits depend on service, not size, as reader Sharpstick recently discovered:In the Charleston SC area we are fortunate to have local a internet / phone / cable provider called Knology that has made customer service an art form.
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success stories
Time Warner Charges You For 2 Years For A TV You Don't Own
Colby writes:I moved this past month to a new apartment in the same building — when I was setting up the account transfer, the representative uncovered that I had been misbilled for nearly 2 years for service on a 3rd, non-existent, television. It wasn't clear due to the billing information, and I was instantly promised a credit for $170.20 that was calculated by the rep and his supervisor. As a loyal consumerist reader, I got all their extensions and representantive ID's — just in case. After the move, I received a bill and there was no credit. I called, and was informed my credit was denied due to a 'disclaimer' that would allow them to only go back for 3 months with a credit. They didn't care what I had been promised, nor did they care what another rep and their supervisor had noted on my account.
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consumer reports
Best Internet, TV, Phone Service Providers
Lots of companies are pushing deals for their bundled internet, tv and phone plans, but which are best? Consumer Reports surveyed its readers and here's how they ranked the service providers:
Overall rating / Company / Rating for Internet / TV / Phone
250 Verizon FiOS 84, 84, 82
222 Bright House 75, 69, 78
222 Cox 74, 69, 79
221 Verizon/DirecTV 73, 74, 74
221 Qwest/DirecTV 72, 74, 75
221 AT&T/Dish Network 72, 70, 74
214 Cablevision 72, 65, 77
208 Time Warner 71, 63, 74
199 Comcast 66 ,62, 71
188 Charter 61, 59, 68Despite occasionally setting a house on fire, Verizon FiOS is clearly tops, while Comcast and Charter are scraping the bottom.
Internet, TV, phone [Consumer Reports]
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format war
Warner Bros. Goes Blu-Ray Exclusive
Warner Bros. rolled up its sleeves in the format war today and announced that it was discontinuing support for HD-DVD after May 2008. More » -
victory
NFL Surrenders: Giants-Patriots Game To Be Simulcast On NBC, CBS
After threats from US Senators and general hue and cry from sports fans, the NFL has caved and will allow NBC and CBS to simulcast the upcoming Giants-Patriots game in which Tom Brady and the boys may become the first team to go undefeated since the Miami Dolphins first did it in 1972, and the first team to go 16-0 in the regular season. The game will be available nationwide. More » -
controversy
NFL: "You Can Have The Patriots Game If You Agree To Binding Arbitration." TWC: "Bite Me."
The NFL has offered Time Warner Cable the option of entering into binding arbitration in exchange for "free" access to the much-anticipated last regular season Patriots game after two U.S. Senators threated to reconsider the NFL's anti-trust exemption if it didn't make NFL Network games available to more viewers. Sadly for the NFL, Time Warner Cable has decided to decline this generous offer to screw themselves. More »
