Consumerist
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complaints
Time Warner Wants $9,060 To Let You Have Cable
Reader "phillipe23" wants cable service, but because of his rural location it will cost him $9,060. He already has satellite, but his reception is very spotty. It seems that when the bad weather rolls in his service goes out. Clinging to the the hope that cable could be the answer to his problems, he contacted Time Warner for some relief. So what did the ever-sympathetic cable giant have to say? phillipe23's letter, and our advice, inside... More » -
complaints
Time Warner Cable Lies And Says They Showed Up At Your House, When They Really Didn't
Jon's was trying to get his cable line repaired with Time Warner Cable. The missed appointments were bad enough, but the worst was when Time Warner tried to argue with Jon that they had shown up for an appointment and Jon wasn't there and didn't answer his doorbell or pick up his phone. More » -
complaints
Reach Time Warner Cable Executive Customer Service Redux
UPDATE 8/28/07: Barry Rosenblum's direct line: 212-598-7389 More » -
time warner cable
Complaints Work! Time Warner Cable Exec Fired After An Avalanche of Customer Complaints
Bye, Roger Keating head of Time Warner's SoCal regional office since 2003. You've been fired because Time Warner Cable sucks and its your fault. From The LA Times: More » -
complaints
Time Warner Cable Customer Service Staffed By Crackheads
Jorge writes in about trying to get Time Warner Cable to not charge him for service he already canceled. More » -
complaints
Yahoo Blocks Road Runner Customer's Emails, TWC Tells Him To Call Yahoo Himself
Yahoo is blocking emails sent by Time Warner Cable Road Runner customers who were formerly with Comcast. When consumers complain to Time Warner Cable, the company essentially tells them to call up Yahoo themselves. More » -
complaints
Time Warner Won't Fix Connection Broken For Years
The horror of Time Warner Cable NYC is legion, a textbook example of monopolies abusing consumers customers. More » -
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complaints
L.A. Vlog Slags TWC Outages
Fed up with the outages caused by the transition between Comcast and Time Warner Cable after the latter bought the former, Orange County resident brainforest recorded a gripe. More » -
updates
Happy Day of Labor!
Today is a bank holiday for the Gawker Media Network but that doesn't mean that the fickle wheel of commerce stops keep spinning round. Here's some updates on consumer's stories we reported on last week. More » -
complaints
UPDATE: Time Warner Pays Inexplicable House Call
Dan Edelman gives us an exciting update on the mysterious, TWC tech that visited his house two days ago, without notice and for no apparent reason.
More »
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complaints
TWC Tells Customer To Shove 'A Pack Of Matches' Under Broken Router
Short version: Mark got high-speed wireless with Time Warner Cable. They gave him a dirty, fidgety router that if you touch the power supply, it resets. When he got a tech to come back, the tech told him to shove a pack of matches and a bottle cap under the router to keep it from moving. More » -
complaints
Time Warner Pays Inexplicable House Call, Consumerist Helps
Dan Edelman, a loyal Consumerist reader, was shocked to hear a Time Warner Cable tech visited his apartment yesterday. Odder than the difficulty in getting one to show up in the first place was that the tech wasn't asked for. No service call was put in. His cheetos slathered roommate let the guy in without an explanation. The tech puttered around for 20 minutes and left. More » -
complaints
Even TWC's Customer Service System Is Broken
Beth writes in that her Time Warner cable connection isn't working and they have her account info so bungled that the system won't even let her connect to a (most likely, incompetent) operator. More » -
complaints
Ask The Consumerists: When Is Hi-Def, Not?
Like many others, Andy's not getting that amazing hi-def signal on his hi-def TV. His 42 inch, plasma, 2 grand plus, hi-def TV. More » -
complaints
TWC Blacksout
Richard called Time Warner Cable to ask when his service would be restored. The rep wouldn't tell him specifically, or stray from her script, including the part where she upsells him... More » -
adelphia
FCC Good For Something
If you're pissed about TimeWarner buying Adelphia and cutting your NFL Net coverage, have heart. More » -
complaints
TimeWarner's Adelphia Buyout Continues to Suck For You
You don't mess with a man's football. More »
time warner cable
New York, 11:11 PM
Thu Nov 12
26 posts in the last 24 hours
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