Consumerist
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cable wars
New Year's Surprise For TWC Customers: No More Comedy Central, MTV, Nickelodeon...
Update: A deal has been reached. Crisis averted. Viacom is demanding that Time Warner Cable pay more for the right to broadcast its networks, but TWC has refused. Tonight at midnight, 13.3 million subscribers in New York, Los Angeles, Dallas, and Cleveland will feel the effects of the stalemate first hand when Viacom makes good on its threat to pull all of its networks from TWC. Translation: no more "The Daily Show," "Dora the Explorer," "The Colbert Report," "The Hills," etc. But hey, there's always Hulu and BitTorrent, right? More » -
bills
I Lowered My Time Warner Bill In 4 Minutes, Just By Asking
Yet another success story for our "Just Ask To Pay Less Money" technique. Commenter tinyrobot was paying too much for Time Warner Cable, so he called them up and told them so. Now he pays less. It's not a Thanksgiving miracle, you can do it, too. More » -
time warner cable
Reach Time Warner Cable Executive Customer Service
If you've got a problem with Time Warner Cable regular customer service can't or won't solve, you can try escalating it to the Executive Care team in the Office of the President. This is updated contact information since we last posted it, information TWC was nice enough to provide to us directly!
TWC.COTP@twcable.com
203-328-0600 - option 2
Leader of Office of the President team: James Abott(Photo: lymang)
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time warner cable
Make Time Warner Pay For Shoddy Service By Demanding Free Premium Channels
According to a tipster, Time Warner Cable resets their complaint list every three months, allowing users with shoddy service to continually request perks like free premium channels year-round without reprisal. More » -
cable wars
NBC Stations Will Ditch Time Warner Cable Unless They See Some Cash
Cable companies compensate most of the channels they offer, sharing a portion of the money they get from subscribers with the individual stations— but apparently Time Warner Cable doesn't share the wealth with broadcast networks —- and Austin, TX NBC affiliate KXAN is having none of it. They want some money! More » -
This Time Warner Cable repairman dropped everything and rushed a child who was having a seizure to a local hospital in his company van.
"I ran out of the house with my baby in my arms," said Joshua's mom, Evelyn Rodriguez, 27, of Woodside. "I had to make it to the hospital." Audain, a Time Warner Cable repairman, was on the sidewalk heading to his company van Aug. 28 when he heard Rodriguez screaming for help. "My brain wasn't registering what was happening at the time," Audain, 27, said Saturday. "There was a child involved. I had no time to think."
[Daily News](Thanks, Michael!) MORE » -
time warner cable
Time Warner Adds Big Ten Network, College Football Fans Rejoice
Time Warner Cable has reached a deal to offer the Big Ten Network on expanded basic cable in Big Ten states, says the Milwaukee Journal-Sentinel.
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twc
Time Warner Cable Responds To World Of Warcraft Disconnections
Jeff Simmermon, the Digital Communications Director for Time Warner Cable, has responded to the charges that TWC is responsible for the lags and disconnections plaguing East Coast World of Warcraft players. He took a look at the traceroutes posted on Blizzard's user forums and sent the response. More » -
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twc
Man Files Antitrust Suit Against Time Warner Over Forced Cable Box Rentals
Matthew Meeds of Fairway, Kansas, doesn't want to pay Time Warner Cable a monthly rental fee for his cable box—he'd rather own one outright. He's filed suit against the cable provider and its parent company, Time Warner, Inc., accusing them of establishing an illegal tying arrangement by making the box rental a condition of the subscription agreement. He's seeking class-action status for all TWC premium customers in Kansas. More » -
time warner cable
Time Warner Cable Customers Can't Play World Of Warcraft
Update: The Director of Digital Communications at Time Warner Cable has responded.
We don't play World of Warcraft, but if we did, it looks like we'd have to cancel Time Warner Cable and install FIOS in order to guarantee a connection to Blizzard's servers. That's what some East Coast WoW players are saying—they've been suffering disconnections and game-killing lags for months now, and Time Warner Cable seems unable to solve the problem. They swear they're not doing anything to disrupt or throttle gamers, and say that "customers who are having problems on the local level should contact customer service." Based on the 24-page thread on Blizzard's forums, TWC's customer service has yet to resolve the issue. More »
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ponderables
Is Metered Broadband Designed To Keep You From Ditching Cable TV?
Om Malik is beginning to suspect that "metered broadband" may be less about bad, evil P2P and more about competing video download services. More » -
phone numbers
Reach Time Warner Cable Executive Customer Service
203-351-2221 connects you directly to Time Warner Cable's executive customer care division. Jeff Simmermon, Time Warner's Digital Communications Director, sent this number to us himself. What a good example for other companies to emulate! -
lawsuits
Los Angeles To Sue Time Warner Cable For Sucking
Today, the city of Los Angeles plans to give a little gift to Time Warner Cable—a lawsuit! From the LA Times:
More »The 25-page lawsuit, a copy of which was reviewed by The Times, claims the company violated its franchise agreement with the city by having subscribers spend hours on hold with customer service representatives and allowing excessive repair work delays.
"Hundreds of thousands of Los Angeles residents were ripped off," Delgadillo said in a statement. "Time Warner must be held accountable for its promises."
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download cap
Time Warner Cable Begins Testing Metered Internet In Texas
Time Warner Cable is going ahead with a test of metered internet, starting Thursday, for new customers in Beaumont, Texas. The metered billing is TWC's proposed answer to the problem of bandwidth hogging super users. More » -
frustration
Time Warner Cable: "Why Do You Feel Like You're Being Double Billed?"
Reader Dave is not having a good day. Time Warner Cable is being spectacularly unhelpful. First they changed the name of his company to his wife's name. Then they double billed them. Then they sent a guy out to his house to physically disconnect his internet. Then another guy came to disconnect someone else's cable and disconnected Dave's instead. Finally, while he was trying to fix the double billing issue he got a TWC CSR that kept asking him why he "felt" like he was being double billed. What a mess! More » -
585-756-1119 is the number to reach Time Warner Cable Level 3 tech support for people living in the vicinity of Rochester, NY.
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worst company in america
Round 43: Time Warner Cable vs American Airlines
This is Round 43 in our Worst Company in America contest, Time Warner Cable vs American Airlines!Here's what readers said in previous rounds about why they hate these two companies... More »
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complaints
Time Warner Wants $9,060 To Let You Have Cable
Reader "phillipe23" wants cable service, but because of his rural location it will cost him $9,060. He already has satellite, but his reception is very spotty. It seems that when the bad weather rolls in his service goes out. Clinging to the the hope that cable could be the answer to his problems, he contacted Time Warner for some relief. So what did the ever-sympathetic cable giant have to say? phillipe23's letter, and our advice, inside... More »
time warner cable
New York, 7:47 AM
Fri Jan 9
26 posts in the last 24 hours
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