Consumerist
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time warner cable
New Executive Customer Service Number For Time Warner Cable
Time Warner Cable is updating the phone number for executive customer service, the new number will be:
212-364-8300, option 2.
twc.cotp@twcable.com remains the email address.The number goes straight to the customer care advocates in the TWC Office of the President. Thanks to TWC Director, Digital Communications Jeff Simmermon for proactively keeping us up to date. He writes, "Your posts help us get help to customers that need it, and we appreciate all your efforts." Yay. (Photo: billaday)
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twc
$40 Fee For Tech Not Showing Up
Michael and his family waited for four hours for a Time Warner Cable repair rep to pay him a visit, but says he got stood up, and stuck with a $40 cancellation fee for his troubles. More » -
time warner cable
My TWC DVR Is Possessed By The Ghost Of Someone Who Likes Tom & Jerry Cartoons
Perhaps you'll recall reader Dave, who was told by Time Warner Cable that the reason he wasn't getting Fox in HD was that they had stopped broadcasting it in the New York City area. We had hoped that publishing his letter would help resolve some of his issues, but sadly, that is not the case. Dave is back and this time his DVR is possessed by someone who likes "Tom & Jerry" cartoons. More » -
time warner cable
Why Won't Time Warner Take This Nice Old Lady's Money?
Steve in northern New York is having a problem with Time Warner. He would like it if they could install service at his mother's newly constructed house. Time Warner not only doesn't want to take her money, they can't give her the best deal available because her house is too new. More » -
missing the point
Cable Providers Stream Shows Online, Require Subscriber Authentication
How are cable providers reacting to the threat posed by online streaming of shows? Forget bandwidth caps for now—how about online access to cable programs, limited to cable subscribers? More » -
eecb
Executive Email Carpet Bomb Scores Hit On Time Warner Cable
For the past two years, Time Warner has charged Eric $10 per month above its published rates. Eric called and made what he thought was a fair offer: In exchange for refunding only one year's worth of overcharges, he would add a premium cable service. A Time Warner supervisor responded with: "this is not let's make a deal," and then offered to refund three months worth of overcharges. Offended and armed with a reasonable request, Eric decided to unleash the mighty Executive Email Carpet Bomb. More » -
Looking for some inexpensive entertainment this weekend? It's HBO and Cinemax free preview weekend at a number of major cable providers, including Charter, Comcast, Cox, Time Warner, and Verizon FIOS. If that doesn't include you, keep an eye on the FreePreview.tv site to learn when your provider's previews are coming up. [FreePreview.tv] (Thanks, Tim!)
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legalese
Time Warner's Revised Subscriber Agreement Allows For Consumption Based Billing
Time Warner has revised their Subscriber Agreement to lay the legal foundation needed to implement consumption based billing, including usage caps, tiered rate plans, overlimit fees, and speed throttling. Though Time Warner's metered broadband plans lie in shambles after a barely-averted run in with Congress' legislative mace, the cable giant clearly has no intention of letting such a potentially massive cash cow escape from the paddock. Inside, the dangerous new legalese that may soon appear in teeny tiny print on your next Time Warner bill. More » -
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error in your favor
Time Warner Gives You $1,271, Won't Take It Back
Melissa isn't sure why she has a $1,271.25 credit from Time Warner Cable, but there it sits in her account, baiting her to order a slew of pricey extras. Melissa asked Time Warner to reverse the credit, figuring the random payout had to be a mistake. "We can't fix it," they told her. "It's an error on our part. Enjoy!"
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metered broadband
Metered Broadband A Necessity? TWC's Financial Statements Don't Think So
Consumers Union, publisher of Consumer Reports and parent company to Consumerist, took a look at TWC's most recent financial statements and couldn't find any evidence that they "needed" to switch to metered broadband. In fact, TWC's costs have dropped even as they added subscribers. More » -
time warner cable
Time Warner Shuts Off Heavy User's Account With No Warning
While they've temporarily shelved metered broadband plans, Time Warner is cutting off, with no warning, the accounts of customers who they deem have used too much bandwidth. One such customer lives in Austin, TX, one of the original markets slated for metered broadband. Stop The Cap has the story, and an excerpt is inside. More » -
monopolies
Time Warner Cable Cannot Possibly Compete With The Small City Of Wilson, NC
The city of Wilson, NC was tired of high internet, cable, and telephone prices, so they decided to do something about it. They started their own, city-owned, ISP. Now Time Warner Cable and Embarq have teamed up to convince North Carolina's legislature to propose bills outlawing community owned ISPs because the big guys cannot possibly compete. More » -
metered broadband
TWC Delays Metered Broadband Test So They Can "Educate" A "Vocal Minority"
Anti-metered broadband advocates are rejoicing today as TWC admitted defeat and delayed its plan to expand metered broadband to Rochester, NY. More » -
metered broadband
Time Warner Cable Caps Metered Broadband Overage Fees At $75
Time Warner Cable, sensitive to the public outcry about metered broadband, has tweaked its policy — capping overage fines at $75. Does this make it all better? More » -
mad as hell
New York Representative Goes After Time Warner's Metered Broadband
Rochester, NY is one of the expanded test areas for TWC's new metered broadband program, (along with Austin & San Antonio, TX, and Greensboro, NC.) The people of Rochester are especially upset about the change, including their representative, Eric Massa, who had strong words for Time Warner. More » -
wcia 2009
Worst Company In America: Ticketmaster VS Time Warner Cable
A cable company moving toward metered broadband — or the master of concert tickets... you make the call. More » -
denial of service
Time Warner Cable Getting Slammed By Denial Of Service Attack
Time Warner Cable wants you to know that if you're one of their customers — the slow speeds you've been experiencing are the result of a denial of service attack by nefarious hacker-types. More » -
follow ups
TWC Apologizes For Botched 1-Cent-Movie Weekend, Offers Coupons
Gadgetress reports that if you live in the SoCal area where Time Warner Cable's penny movie sale was occurring this weekend, and you couldn't actually watch any of the movies you rented, you can
call 1-888-TWCABLEvisit timewarnercable.com/SoCal and request a coupon good for one 1-cent-movie-on-demand. Their spokesperson says:
We totally exceeded the number by 3-times the amount. It was hugely successful. But a lot of people used it at peak times, which overloaded the system. For any inconvenience we caused for customers, we do apologize.
"Time Warner Cable apologizes for 1-cent movie mess" [Gadgetress] (Thanks to Brett and Pete!)
time warner cable
New York, 10:24 AM
Sun Nov 22
8 posts in the last 24 hours
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