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Target
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Target's internal crime lab is overrun with requests from law enforcement agencies for its forensic video expertise. [Forbes]
health
returns and exchanges
Target's Super Secret Return Policy
Consumer Reports tells us that Target's strict "No receipt, No return" policy has an "unadvertised" loophole — you can return items of less than $20 for store credit. The catch? You can only do this twice a year. More »
pricing
Buy More, Waste Money: Target's Large Box Of Dryer Sheets Costs 32% More (Per Sheet)
Reader Andrew wants to remind everyone to wear their calculator wristwatches while shopping. You can save money without using a coupon... or avoid paying 32% extra (per sheet) for no reason. It depends on how you look at it, we suppose:I'm hardly the first to point this out, but had to snap a few pics of the dryer sheets I was buying yesterday at Target.More »
gifts
Target Bungles Wedding Registry, Won't Exchange Duplicate Gifts Without Receipts
Target doesn't accept returns without receipts to keep criminals at bay, but Chrissy recently discovered that their policy also extends to wedding registry gifts. Chrissy and her husband ended up with several duplicate gifts when Target failed to keep track of her registry. Chrissy didn't want a refund or cash, just store credit, but Target refused to consider any proffer until Chrissy provided receipts. One manager even urged Chrissy to call her wedding guests to ask for their receipts, because in Target's book, that's not extraordinarily rude or anything. More »
fines
Sears, Best Buy, Wal-Mart And Others Fined For Not Warning Consumers About Analog Obsolescence
The FCC handed out a whole basketful of fines to electronics retailers today: $1.1 million for Sears and Kmart; $992,000 for Wal-Mart; $712,000 for Circuit City; and amounts between $168,000-384,000 for Target, Best Buy, CompUSA, and Fry's Electronics. What made Christmas come so early? They were all failing to warn consumers that analog-only TVs and tuners will stop working on their own when the digital switchover comes next year. More »
check your serial numbers
A Tale Of Two Target Managers And A PS3 With Mismatched Serial Numbers
A reader who would like to be called CrazyNJConsumer writes in with another one of those "mismatched serial number" PS3 stories. The scenario usually goes like this: You buy a PS3. It's broken. You return it. The store checks the serial number and finds that it doesn't match. They accuse you of swapping your old broken PS3 for a new one and refuse to take the return. You are very sad. More »
store policies
Usually our shoplifter stories focus on being detained illegally or held at knifepoint by a rabid senior greeter who demands receipts*, but Target in Milwaukee toes the line when it comes to dealing with suspected theft. That's why they fired a retired cop (warning: video) who stopped a teenager he saw stealing liquor for the second time in a month. He told her he'd seen her take rum a few weeks before and asked her what was in her bag this time. She showed him. He called her father. Target fired him because the store policy is that only certain managers can intercept shoplifters. We admire his attention to detail and desire to help, but we're glad to see a Big Box retailer following its own policy.
More »
Target Fires Security Guard For Stopping Shoplifter
Usually our shoplifter stories focus on being detained illegally or held at knifepoint by a rabid senior greeter who demands receipts*, but Target in Milwaukee toes the line when it comes to dealing with suspected theft. That's why they fired a retired cop (warning: video) who stopped a teenager he saw stealing liquor for the second time in a month. He told her he'd seen her take rum a few weeks before and asked her what was in her bag this time. She showed him. He called her father. Target fired him because the store policy is that only certain managers can intercept shoplifters. We admire his attention to detail and desire to help, but we're glad to see a Big Box retailer following its own policy.
More »
worst company in america
Round 9: Target Vs Best Buy
Best Buysells you boxes of bathroom tiles instead of products; lets Geek Squad steal your personal photos and pornography; sets their cellphones to record you showering while they're supposed to be fixing your computer, and tries to turn "bad" customers into good ones by pushing you to buy expensive unnecessary extended warranties. They had a "secret website" that looked like BestBuy.com but displayed different prices.
Target sells really complicated napkin holders; won't talk to bloggers upset about their advertising; makes Diane Von Furstenburg mad, and charges less for three four-packs of Red Bull than it does for one twelve-pack. Their return policy is rather draconian. Target also displays Easter decorations on Dec 26th.
This is a post in our Worst Company In America 2008 series. The companies nominated for this honor were chosen by you, the readers. Keep track of all the goings on at consumerist.com/tag/worst-company-in-america/
rankings
Latest ACSI Survey Is Out: You Really Like Dollar General
The American Customer Satisfaction Index has released its latest scores of retail businesses, so we thought we'd take a look at the department store rankings by constructing a handy graph. When it comes to customer satisfaction, apparently Dollar General is doing something right—and Wal-Mart, as usual, is doing lots of things wrong. More »
errors
Target Sells Most Complicated Napkin Holder Ever
Teri writes:Found this yesterday while at a Target in Troy, MI. Apparently this napkin holder has more features than most. (see description) apologies for the fuzzy photo.The description reads: "Three yellow bow-tie sprinkler heads and 2 15' lengths of garden hose. Each sprinkler covers up to a 24' diameter. Attach to standard garden hose. Portable. Rain like spray." More »
bad consumer
Thief Pretends To Work At Target, Steals $17k Worth Of iPods
The North Miami police are looking for Antonio McKenzie, a "fake Target clerk" suspected of stealing numerous iPod Touches from Target Department Stores in South Florida. More »
lawsuits
Ex-Manager Sues Best Buy For Telling "Target" That He "Sucked"
Ex-Best Buy manager Michael Oliveri, may "suck," but he's pretty darn clever. After he was fired from Best Buy he applied with Circuit City and Target, but became suspicious when job offers from those companies were abruptly terminated. More »
errors
Target Refuses To Honor "Free Shipping" Promotion
Reader James saw the above "free shipping" promotion on Target.com and decided to order the entire "collection," only to find that just one part of the "collection" qualified for "free shipping," and he'd need to pay a $154 shipping charge. More »
lawsuits
Diane Von Furstenberg Sues Target For Copyright Infringement
Wrap-dress designer extraordinaire Diane Von Furstenberg has sued Target, claiming the retailer is selling dresses with a print that is nearly identical to its "spotted frog design."More »
"Defendants' infringing dresses are 'wrap' dresses made of materials designed to look like silk jersey, a style consumers and the general public have come to associate with DVF," the complaint said.
bad consumer
$60 Million Shoplifting Ring Busted In Florida
Holy crap! A "multiagency" investigation that started with a single shoplifting incident has lead to the arrest of an 18 person crime ring in Florida, says The Ledger. More »
snubbed
Target Refuses To Talk To Bloggers And "Non-Traditional Media Outlets"
A Target billboard depicting a woman spreadeagled over a Target logo with her vagina centered squarely on the bullseye has some parents and feminists all riled up. One of them, Amy from ShapingYouth.org, contacted Target to see if they realized, you know, that their ad had a woman's crotch centered on a bullseye. More »
darwin's band of menacing thieves
