Consumerist
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smoke gets in your imac
Smoking Near Apple Computers Creates Biohazard, Voids Warranty
Unless you've just arrived in 2009 on a time machine, you know that smoking isn't good for you. Did you know, that smoking isn't good for your computer, either? It's true, at least according to Apple. Two readers in different parts of the country claim that their Applecare warranties were voided due to secondhand smoke. Both readers appealed their cases up to the office ofGodSteve Jobs himself. Both lost. More » -
retail
Walt Disney Planning On Turning Stores Into Shopping Theme Parks
Starting the middle of next year, Walt Disney will be rolling out a new version of its mall store format that is intended to suck in your child like a fairy princess crack pipe. "The goal is to make children clamor to visit the stores and stay longer," writes Brooks Barnes in the New York Times, by using things like embedded chips in the packaging to trigger responses from the store's furnishings, a rotating library of scents that fill the store, and karaoke. More » -
apple
Error-Ridden MacBook Gets Free Replacement After Nice Letter To Steve Jobs
After umpteen attempts to have his multiple MacBook Pro problems fixed, only to be told each time the laptop was working perfectly fine, Jordan wrote a polite email to Steve Jobs. He affirmed his Apple loyalty, laid out what happened to him, and asked for help. A couple of emails later and he was able to walk into an Apple store and swap his jalopy for one of the brand new MacBook Pros that just came out. You might analyze how the letter was written for clues to his success but really what it came down to was that he had gone in for repairs of the same problem more than three times, qualifying him for a refund or replacement under what is known as "lemon law," and he got his issue under the nose of the guy at the top. Or at least the assistant who opens his email. Same difference. Jordan's success story, inside... More » -
ipod
iPod Nano Explodes While Charging
Reader D's first-gen iPod Nano was chugging power from his PC's USB port when suddenly he saw it "explode open and start shooting sparks and spewing smoke." Pictures inside, along with Apple's response.
More »
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iphone
Jobs Confirms iPhone 'Kill Switch'
Last week, a developer discovered that the iPhone has the capability to quietly connect to Apple's servers to check an application blacklist, and then disable any installed apps that are on the list. The story was quickly defused by blogs, but today the Wall Street Journal says Steve Jobs has confirmed that there really is an application "kill switch." More » -
apple
Apple: Sorry We Wrote On Your Macbook Screen With Pen And Then Lost It, Here's A New Laptop
Reader Brandon's Macbook had some cracks and stuck pixels, so he sent it in to be repaired. When he got it back the cracks were fixed, but someone had written on his screen with pen. So, naturally, he sent it back. This time, they lost it. Don't worry, there's a happy ending. More » -
apple
"Dear Steve Jobs" Letter Hits Target And Gets Results
Matt has a 1-year-old Macbook that was having some serious issues which included a dead power supply, overheating and some strange burn marks on the computer itself which, incidentally, was out of warranty. Matt's roommate David decided to draft a nicely written letter and fire it off to Steve Jobs at sjobs@apple.com. To David's delight, Steve Jobs took the letter on his iPhone and forwarded it to one of his assistants. Acute customer satisfaction ensued. David's letter inside... More » -
apple firebook
Dear Apple: My Macbook Keeps Trying To Light My House On Fire, Please Replace It
This poor guy is named Steve. Steve's Macbook keeps trying to light his house on fire, so Steve would like replacement. He's already sent the computer for repair several times, gotten it back, at which time it tried to light his house on fire again.
The machine in question (which is not pictured here because Steve sent it to Apple to be repaired) likes to shoot off sparks that land on his copy of the New York Times. The NYT is not only the paper of record, but it also functions rather effectively as tinder. More »
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apple
5 Years, 6 iPods, and $1495 Later, You Just Want One That Works
Last week, Reader Andrew CC'd us on this email to Steve Jobs: More » -
success stories
Steve Jobs Rescues Your MacBook From Pittsburgh
Steve Job's email address has the power to fetch your MacBook from Pittsburgh and send it to Canada. Reader Janelle writes: More » -
eecb
If Your Apple Is A Lemon, Try Emailing Steve Jobs
Yep, it's another one of those "email Steve Jobs" posts. More » -
sad
Apple Urges You To "Take At Least Some Responsibility" For Your Defective iBook
Awhile back we posted a letter from a guy whose claim on a defective iBook G3 Logic Board repair was "9 months too late" and was denied by Apple. He wrote Steve Jobs and the Apple Executive Support team agreed to repair the defective unit under the "Extended iBook Logic Board Repair Program." More » -
help!
Apple Won't Refund My Macbook, Which Is A Lemon
"Dear Consumerist,
So I purchased a MacBook last year and it's been a nightmare. It's been replaced twice now, each time with multiple mail-out services before Apple would replace the laptop.
Each time Apple representatives told me that under warranty details they will refund at 'their discretion', which seems to mean never. Am I stuck with yet another lemon laptop now that I've run out of ways to escalate?
Does California offer me any good consumer protection? Can I take them to small claims court perhaps?" More » -
happy endings
Apple Executive Customer Support Fills You With Joy
Ahh, the pleasures of emailing Steve Jobs. Once again a reader writes in to tell us that after a warranty repair was denied, emailing Steve Jobs resulted in, uh, undenial. Undenial is not a word, but it is what happens when you email Steve Jobs. More » -
greed
Disney Will Stop Making Painfully Embarrassing, Awful Direct To DVD Sequels, And You Can Stop Buying Them
Disney will discontinue their line of painfully embarrassing and awful direct to DVD sequels on the recommendation of Steve Jobs, according to MacWorld. We consider this a coup for parents, because no one older than 8 likes these steaming hunks of crap, yet they are extremely commercially successful. More » -
happy endings
Apple Denying Warranty Repairs? E-mail Steve Jobs.
By far the most common "Apple" complaint we get at Consumerist is about our readers being denied warranty repairs because of some sort of "damage". More » -
hype
Want An iPhone? Don't Go To An Apple Store
Steve Jobs told Arianna Huffington not to bother with the lines at the Apple Store when the iPhone comes out: More »
steve jobs
Fake 
New York, 8:34 PM
Mon Nov 23
20 posts in the last 24 hours
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