It's AT&T Mobility, not AT&T Wireless.

Does this mean their customer service will improve, now?

Somehow I doubt it.

Has anybody bothered comparing Verizon vs ATT customer service? I imagine a lot of people don't have experience with both, so let me clear things up. Verizon seems to employ caring and intelligent-sounding individuals to handle their call centers. ATT seems to employ anybody who wants the job. Not that ATT CSR's are bad people or stupid, by any means, but by way of comparison I have met more nice and helpful people through Verizon than I have ATT.

Not that anyone cared.

I think people who actually wrote directly to him regarding problems with Cingular generally got a personal response from him.

42 years, that's not bad at all.

I don't think that any large telecommunications firm, whether it be Verizon or AT&T is immune to bad customer service. I've had poor CS from both companies. I've also had good service from both companies.

I'd say something bad about this, but they'd probably cut off my iPhone service, then bill me $4000 (I don't live in CA), and arrest me on an airplane.

@liquisoft: Really, because I found Verizon to consist of automatons who can't help you with anything, and seem amazed that you haven't drunk the kool-aid of Verizon awesomness. Of course, I also have Verizon for home service.

42 years, stock man to CEO a true success story in my book.

My question is, will he use notecards during the next keynote? ;)

@liquisoft: i've experienced both from a customer perspective & an activation specialist. they both suck.