Consumerist
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show us your verizon face
"It's Been 35 Days, Can Someone PLEASE Properly Install FiOS?"
Reader David has been trying to get his Verizon FiOS installed and running for 35 days now. He's escalated his complaint to the highest level and it seems that Verizon is simply powerless to fix the problem. We'd ordinarily suggest he cancel and use another company — but he's locked into Verizon by his homeowner's association. Even if he doesn't use it (and currently, since it's not working, he's not using it) he has to pay for it. More » -
fire
After Your House Burns Down, Verizon Wants You To Use Your Melted Phone To Forward Your Calls
Whoever or whatever they've got working the phones at Verizon doesn't seem to understand the concept of "fire." As in, "my house burned down and everything inside it is melted and charred." It's not a difficult concept, but James's father in-law was unable to explain it to Verizon. More » -
verizon
Verizon: We Can't Set Up Your Account "Because Your Name Has Shit In It"
Meet Dr. Herman I. Libshitz, a retired radiologist and potential Verizon customer who would like DSL. Sadly, Dr. Libshitz was informed that he could not use his name in his email address or as his user name because it has "shit" in it. More » -
marketing
Verizon Changes "Free LCD TV " Promotion To "Free Digital Camcorder" Promotion
As a followup to the people who complained about not getting their free TV from the FiOS triple play promotion, I saw that they changed their commercials. Instead of advertising a free Sharp 19-inch LCD HDTV, they're now saying that you'll get a free digital camcorder when you order your triple-play bundle. They must really be having problem fulfilling those orders. According to sometimes broken Verizon PolicyBlog, every one who qualified for a TV will get one, you just have to have patience and give Verizon a break; their TV-giving division just isn't as advanced as their money-taking division. -
fios
Verizon Responds To Angry Customers Who Have Not Received Their Free LCD TVs
Verizon has posted a Q&A that tries to address some of the concerns their customers were having over an LCD TV promotion that's gone awry. More » -
fios
Verizon FiOS "Free LCD TV" Promotion Resulting In A Lot Of Angry Customers
Reader Mary says that she ordered Verizon FiOS during the "free LCD TV" promotion they were running, but she still hasn't received the letter she needs in order to start the rebate process. More » -
errors
When Someone With Your 15 Year Old Disconnected Phone Number Orders FiOS, You Get The Bill
Reader Joan once had a phone number. 15 years ago, she disconnected it. Now she's being charged for someone else's FiOS and she's not happy about it. For the past 6 months she has called Verizon to ask that the error be fixed and each month she's been told that the stranger's FiOS has been removed from her bill and that she'll be credited for the error. It hasn't actually happened yet. More » -
show us your verizon face
UPDATE: Make That 3 Months And 3 Techs Later And Your Verizon FiOS Might Get Installed
Thomas updates us:
When I pulled into my apartment complex last night I remember that I had a package waiting for me at my office. I passed a guy in a red coat who was exiting the office and didn't think anything of it. I got my package (a great little xmas tree my mother sent my gf and I) and walked over to my building to see the man in the red coat standing at the door to the building. I approached and asked him if he needed to be let in and he said "Yeah, I can't figure out how to call apartment 211 on this thing. I'm with Verizon, I need to fix her fiber line." More » -
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show us your verizon face
Two Techs and Two Months Later, Your FiOS Still Isn't Installed
One day after work I pull into my apartment complex and notice that there are quite a few Verizon trucks and vans parked outside of our apartment office accompanied with "SIGN UP FOR FiOS TODAY" signs plastered just about everywhere you can see. At first I shrugged this off because I am not, and have never been, a fan of Verizon. Then my girlfriend gets home and suggests we at least check it out. So we go over to the little reception they are having and talked to a nice girl about the speeds of their FiOS internet (which is what I was interested in) and the HD TV (what my girlfriend was interested in). More » -
show us your verizon face
Appeal Rejected, Vonage Must Pay $117 .5 Million To Verizon
Vonage's appeal was rejected by a U.S. appeals court, and so troubled VOIP provider Vonage will have to pay $117.5 million to Verizon as punishment for infringing their patents. In addition, Vonage will be required to donate 2.5 million to charity. Ouch, ouch, ouch. More » -
show us your verizon face
Vonage Settles With Verizon For Up To $117.5 Million
Well Vonage, you lost. Huge. The New York Times is reporting that Vonage has settled with Verizon for one of two amounts, depending on whether the courts will rehear the case. More » -
show us your verizon face
Verizon To Pay $1 Million To Customers After Falsely Advertising Data Plans As "Unlimited"
According to NY Attorney General Andrew Cuomo, Verizon Wireless has agreed to reimburse $1 million to customers for wrongful account termination after falsely advertising their wireless plans as "unlimited," when in fact the company sets limits and terminates the accounts of heavy users. More » -
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Verizon Harasses You For 3 Months To Switch To FiOS, Then Never Shows Up To Install It
Earl says that Verizon harassed him for 3 months trying to get his business to switch their phone service to FiOS. When he finally agreed, Verizon never showed up to install it. And then they cut his phone service off completely. More » -
show us your verizon face
Verizon Fighting To Offer Less Timely Customer Service To The Citizens Of Virginia
As we mentioned before, Verizon is fighting the state of Virginia in the hopes of lowering the required standard of customer service. Currently, Verizon is required to restore service within a day to 80% of its customers. They feel this standard is unfair:
The SCC's communications division has recommended that Verizon Virginia and Verizon South pay a related fine of $17.5 million — an estimate of the sum Verizon saved by not responding quickly to customer complaints of "land line" phone outages.
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show us your verizon face
Verizon Installs FiOS, Won't Tell You Your Account Number, Keep Charging An Unauthorized Credit Card
Dan ordered Verizon FiOS and used a credit card to pay for the installation. He told the CSR specifically he didn't want his monthly bill to be debited from this credit card. Guess what Verizon is doing? More » -
show us your verizon face
Verizon Asks Virginia Not To Hold It To High Standards
According to Verizon, being held to a high standard is unfair.Verizon will get a chance at the end of September to argue to Virginia state regulators that the state's dominant phone company should be held to a lower standard for restoring lost phone service.
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Verizon Continues Weird, Pointless Flame War With Networkworld Blogger
Here are the facts of the case as we know them: More »
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New York, 5:48 AM
Fri Jan 9
26 posts in the last 24 hours
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