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Consumerist
AT&T wrote in to say they won't be charging the family whose house burned down in the California wildfires for the satellite dish they left behind when fleeing for the lives
"This customer initially called AT&T to discuss other communications services. After she was transferred to Dish, the disaster policy Dish has in place was not followed. This customer will not be charged for service cancellation or equipment fees----that is our policy, and the policy of Dish, in times of natural disasters. We have spoken with this customer to clarify our policy, and we are committed to taking care of all customers affected by the fires."
