Consumerist

Posts Tagged “

Recordings

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badvertising

California Ford Dealership Radio Ad Tells Non-Christians To "Sit Down And Shut Up"

UPDATE: Kieffe & Sons apologized for the ad
Kieffe and Sons, a California Ford dealership, decided for some reason to launch a radio ad attacking non-Christians and people who believe that prayer shouldn't be in public schools. Audio and transcript of the ad, inside. More »

5:33 PM on Mon May 26 2008
By Alex Chasick
80,236 views, 313 comments

Latest by Overheal: censuses are misrepresented anyway in this country. anyone who celebrates the commercial tradition of christmas considers themselves a christian. Well more »

recordings

T Mobile: Listen To The Most Pointless Customer Service Call Ever

Kapil's brand new Blackberry arrived with a battery that won't charge. He wants T-Mobile to exchange it, but he says T-Mobile wants to replace it with a refurbished Blackberry instead of a new model. Kapil is fighting back, but even at the executive support level all he's found are rude, uncooperative T-Mobile employees who keep saying there's a process, and that someone will call him back—which never happens. Kapil refused to hang up on the fourth day and demanded to know what happens next after nobody calls back, which seemed to confuse and anger the T-Mobile rep he was speaking with. And for those of you who can't listen in, we've transcribed some of the juiciest parts. More »

11:32 AM on Mon May 12 2008
By Chris Walters
16,364 views, 90 comments

Latest by chadbailey: I am just happy someone else calls them more than I do. more »

exclusive

Cablevision Blatantly Lies To Subscribers As The FCC Twiddles Its Thumbs

Update: Cablevision responds.

Cablevision is lying to customers by claiming that the FCC will require all subscribers to upgrade to digital cable boxes in 2009. Digital cable boxes cost $6.50 per month, plus an extra $10.95 for digital service. Cablevision recently sent a letter to all boxless subscribers threatening to cut several channels unless they forked out a bundle of extra cash for digital service. When one of our family member called for an explanation, Cablevision shirked responsibility and placed the blame squarely on some crazy new FCC mandate. We called shenanigans and decided to call back and record our chats with several customer service representatives. Inside, the recordings of Cablevision lies and the FCC's flaccid response.

More »

Feature

5:15 PM on Sat Apr 19 2008
By Carey
14,904 views, 69 comments

Latest by heystupid: both of these cablevision representatives are dumb and have no idea what they are talking about, I am a sales more »

Thanks to the demands of movie studios, as of April 15th any pay-per-view movies you record to your DirecTV DVR will disappear after 24 hours. [DirecTV] Thanks to Mark!

39 comments

videos

Animals Bring Phishing Call To Life

Chris went ahead and added some animal pictures to make a video of that phone call between a scammer and a Southern gentleman. A weasel plays the Indian phisher, a houndog plays the gentleman, and a goose plays his wife. Go back to the post and watch it, it's even funnier than the original.

11:09 PM on Tue Feb 26 2008
By Ben Popken
3,612 views, 15 comments

Latest by DopplerInterrogation: I just about woke up the whole house laughing. I had to divert my eyes from the hound dog when more »

recordings

Man Records Phishing Call

A man in Virginia who apparently likes to record suspicious phone calls captured a very funny 10-minute talk with the world's clumsiest phisher who called his house trying to get his bank account number. His local news station reports, "Howard says he recorded it because he wanted to help people by putting it on the news." More »

12:37 PM on Tue Feb 26 2008
By Chris Walters
86,557 views, 113 comments

Latest by HowardsNiece: Howard Beasley is my uncle. Hi all! Sorry I'm late to the party but this cracks me up and I had more »

Sony has agreed to sell its songs DRM-free on the Amazon MP3 store, completing the set—now all four big record companies are on board. It's amazing how a little iTunes competitiveness will bring a bunch of executives together. [New York Times]

8 comments

bizarre

Holiday Stress Drives Tim To Shout "Fuck Off!" At Customer

Here's the strange, sad tale of Short-Tempered Tim at New World Video Direct in Brooklyn, NY. When Nicholas called NWVDirect a week or so ago with questions about an extended warranty for his new plasma TV, he got terse answers from a generally unhelpful man on the other end. The call was abruptly disconnected. Undaunted, Nicholas called back and got the same man, so he asked to speak to a supervisor, which is when things started to spiral out of control at the NWVDirect call center. More »

6:12 PM on Thu Jan 10 2008
By Chris Walters
11,778 views, 83 comments

Latest by CyberSkull: The digg badge hovered over the colorful language on the main page. Is digg censor the consumerist? ;) more »

legal

Is It Legal To Record My Customer Service Calls?

One important tool in dealing with companies is customer's ability to record customer service calls, but many wonder if it's legal or not. Well, until a company actually takes someone to court for doing it, we'll never know for certain. However, we can look to the state by state wiretapping laws for guidance. Let's begin.

More »

7:01 PM on Wed Nov 28 2007
By Ben Popken
11,814 views, 98 comments

Latest by Difdi: I live in Washington State and the way I do it, is the first thing I say, before even giving more »

tools

Tape Customer Service Calls With RecordMyCalls.com

RecordMyCalls is a super-easy way to record your customer service calls. Just sign up, call their 1-800 number, then call the number on which you wish your call to be recorded. After the call is over, the recording is immediately available on the site for review, downloading, and sharing. The main drawback is that it will cost you a $4.95/month or $9.95/month subscription plan, with recording rates of 20 cents and 15 cents per minute, respectively. We personally prefer using Skype + HotRecorder but for lazy people or those with no technical aptitude or really need to record a call and are aware from their "base" computer, RecordMyCalls is a viable option.

Note: Every time we offer a tool for recording calls, a lot of people whine about whether it's legal or not...

More »

6:22 PM on Wed Nov 28 2007
By Ben Popken
7,407 views, 31 comments

Latest by othium: @thunder7: I went to that website and I believe it also works with VOIP systems from what I read on the more »