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The Ultimate Chain Restaurant Nutrition Guide: Who Is Hiding Information About The Food, And Who Isn't.


What does IHOP have to hide that Denny's doesn't? And what's so mysterious about Krispy Kreme? Why is their info so difficult to find, while competitor Dunkin' Donuts has extensive, easy to locate information on their website? These are the questions we found ourselves asking after evaluating 51 chain restaurants websites and their nutritional information pages. Or lack of them.

We rated the restaurants on the availability/completeness of information, how easy it was to locate and retrieve the information, and whether or not there was additional information such as allergy info.

The best sites had it all. We saw nutrition calculators, tips for healthy eating, gluten info, allergy info, and special information for diabetics. The worst sites had nothing at all. We were surprised to find that it wasn't simply small restaurant chains that were failing to provide nutritional information. There were several major restaurants that completely failed to provide even basic information about their food.

IHOP, California Pizza Kitchen, Olive Garden, Bennigan's and TGIF were among the biggest names that failed to provide any nutritional information. Applebee's made excuses in their FAQ about "distributors," but similar restaurants like Chili's seem to have no problem providing information for their entire menu. Red Lobster provided allergy info and nothing more. Quiznos provided nutritional information on only two of its menu items, while competitor Subway had some of the most extensive information around. What are these restaurants hiding?

We challenge the restaurants who received ratings of "Nonexistent" or "Poor" to address the way in which they provide nutritional information to their customers. Because if a restaurant is hiding something in their website, goodness knows what's in the food. —MEGHANN MARCO

Restaurant
Nutritional Information Provided For All Items?
Nutritional Info Easy To Locate?
Allergen Info?
Rating?
Is there a nutrition page?
Applebee's
No
No
No
Nonexistent
No, Just some Weight Watchers stuff
Arby's Yes
Yes
Yes
Excellent
Yes
A&W Yes
Yes
Yes
Excellent
Yes
Baskin Robin's Yes
Yes
Yes
Excellent
Yes
Bennigan's No
No
No
Nonexistent No
Boudin's No
No
No
Nonexistent No
Burger King Yes
Yes
Yes
Excellent
Yes
California Pizza Kitchen No
No
No
Nonexistent No
Chipotle Yes
No
No
Poor
PDF only
Chili's Yes
No
Yes
Average
PDF only
Chic-Fil-A Yes
Yes
Yes
Excellent
Yes
Dairy Queen Yes
Yes
Yes
Excellent
Yes
Denny's Yes
Yes
Yes
Average
PDF only
Domino's Pizza Yes
Yes
No
Above Average
Yes
Dunkin' Donuts Yes
Yes
Yes
Excellent
Yes
Fat Burger No
No
No
Nonexistent
No
Friendly's No
No
No
Nonexistent
No
Fudrucker's No
No
No
Nonexistent
No
Hardee's Yes
Yes
No
Above Average
Yes
Hooter's No
No
No
Nonexistent
No
In-N-Out Burger Yes
No
No
Average
Yes
International House of Pancakes No
No
No
Nonexistent
No
Jack In The Box Yes
No
Yes
Average—the Nutrition & Allergy info is hidden away on the "Our Food" page.
No
Jamba Juice Yes
Yes
No
Above Average
Yes
KFC Yes
Yes
Yes
Excellent
Yes
Krispy Kreme Yes
No
No
Poor
PDF only
Little Caesar's Yes
Yes
No
Above Average
Yes
Lone Star Steak House Yes
Yes
No
Above Average
Yes
Long John Silver's Yes
Yes
Yes
Excellent
Yes
McDonald's Yes
Yes
Yes
Excellent
Yes
Olive Garden No
No
No
Nonexistent
No
Outback Steak House No
Yes
Yes
Poor-No specific information on menu items, but plenty of suggestions on eating. healthier
Yes
Papa John's Yes
Yes
Yes
Excellent
Yes
Panda Express Yes
Yes
Yes
Excellent
Yes
Perkin's No
No
No
Nonexistent
No
Pizza Hut Yes
Yes
Yes
Excellent
Yes
Quiznos No
No
No
Poor—only two items listed on "nutrition" page.
Yes
Red Lobster No
No
Yes
Poor—no nutrition page, only brief allergy page.
No
Red Robin No
No
No
Nonexistent
No
Ruby Tuesday's Yes
No
No
Poor—hard to find. pdfs suck
PDF only
Sbarro Yes
Yes
No
Above Average
Yes
Sonic Yes
No
No
Poor—nutrition guide is extensive, but it's only available by 9-page pdf
PDF only
Starbucks Yes
Yes
No
Above average (they have no allergy info, but give a customer care phone number)
Yes
Steak 'N Shake Yes
Yes
No
Above Average
Yes
Subway Yes
Yes
Yes
Excellent—extensive info, as one would expect.
Yes
TGIF No
No
No
Nonexistent
No
Taco Bell Yes
No
Yes
Above Average— the nutrition calculator is great, but not super-easy to find.
Yes
Taco John's No
Yes (though it's "under construction")
No
Poor—they tease you with a Nutrition link on the home page, but then it's "under construction" and they give you phone number.
No
Uno's Chicago Grill Yes
Yes
Yes
Excellent—nice presentation
Yes
Wendy's Yes
Yes
Yes
Excellent
Yes
White Castle Yes
Yes
No
Above Average
Yes

1:07 PM on Wed Jan 31 2007
By Meg Marco
102,970 views
54 comments

Comments

  • Ha -- if you're eating at a place called Fat Burger, do you really need to go online to find out nutritional information? Is it that much of a mystery?

  • Excellent -- it's about time someone nailed Applebee's and Quizno's balls to the wall. Those corporations are dumbasses... if I'm counting calories I'm only going to eat at places that allow me to make a semi-accurate count, even if it's just a small greaseburger.

  • Agreed. I lost 60 pounds using the Weight Watchers points system and I did it all from eating out because I could use online menus with nutritional info. Taco Bell has some great low calorie choices that you wouldn't think to order like any of their Spicy Chicken items.

  • They can't give you allergens at Starbucks mainly because they don't produce their own baked goods. If you look at their pamphlet they do say that even the nutritional info varies because independent suppliers do their food.

    Nonetheless, the ones that provide no information are pretty surprising....

    Oh, and Ruby Tuesday's provides most of the nutritional information on the menu... Or at least they used to...

  • Great great great effort here! Thanks for providing. Would be awesome to include contact information so we could badger some of the non-compliant people. Chipotle? Jeesh, they claim they are all about doin' good things.

  • I've used a program made by CalorieKing.com, which has a fairly extensive database of food sorted by restaurant and also general groceries. Just for fun, I looked up IHOP -- the Colorado Omlette w/o pancakes clocks in at 800 calories; Country Fried Steak and Eggs has 1535 calories. Maybe that answers your question as to why they don't post caloric info on their web site...?

  • I love Quiznos, but it pissed me off when I went to their web site looking for nutrition information and couldn't find any at all. These guys seem to have found a single "nutrition" page that lists two products. What the hell are these guys smoking?

  • Whoever compiled this information did a great job-- I would like to also point out that many of Chipotle's offerings are not good for you at all. Another reminder that "All Natural" does not equal "Healthy"

    A great Chipotle fan website has an online calculator that tallies together the information from Chipotle's crappy PDF:

    http://www.chipotlefan.com/index.php?id=nutrition_calculat...

    Enjoy!

  • I just went to the Ruby Tuesday's website there's a "Download Nutrition Info" link right on the menu pages. Also, the "Smart Eating Choices" have the info in the html. As long as you accept that the rest of the menu is Stupid Eating, you don't even need the pdf. They sure beat the hell out of the other identical chains.

  • There is nothing mysterious about Krispy Kreme: they do an excellent job at posting their nutritional value for their doughnuts and frozen drinks on their website.

    From the front page, mouse over "Doughnuts" in the left nav, and pick either glazed or varieties. The next page has a very bright yellow "Nutritional Info" button on the right side of the page, just below the header. Both the US and Canadian nutritional info is presented.

    As for your disdain on PDF, this allows a company to provide a consumer a uniform, easy-to-print page, unlike many HTML pages bogged down with frames and tables.

  • In and out has always been really good about full disclosure - they used to have a calculator on their website, where you could add/remove ingredients and get a result.

    I did find this: http://www.in-n-out.com/nutritional_info.asp through google, but it doesn't look like it's actually LINKED on the site anymore. I have no idea why.

  • Taco Bell's Nutrition Guide is clearly linked right at the top of their homepage. Can't miss it. You've got it listed as not-easy-to-find.

  • I've been looking FOREVER for buffalo wild wings nutritional info, still no luck it seems...

  • If you go to the "Menu" link at In-N-Out, the landing page http://www.in-n-out.com/menu.asp clearly has a "Nutritional Information" link.

  • acambras, I suppose you expect to eat Scottish at a place called McDonald's?

    Besides, do you think Fatburger is providing a turkey burger just for the taste of it? They also have a veggie burger and a salad "wedge." Wouldn't it be great to know what you're getting nutritionally when you order one of these items?

  • Buffalo Wild Wings has nutritional info on their sauces (http://www.buffalowildwings.com/menuNew/pdf/nutrition.pdf) but I haven't found any other nutritional info.

  • The Dunkin Donuts site helpfully tells you there are no crustaceans in their donuts.

  • Lately, I've only been eating out at those places that have decent and available nutritional information.
    Needless to say, I don't eat out very much!

  • Baja Fresh has their entire menu online along with nutritional data here. I almost wish I hadn't looked it up, though - I didn't realize how many calories the Ultimo Burrito packed until now...

  • If you ask Quiznos for nutrition information, you get back exactly... nothing. I love their food but judging by the taste and lack of nutritional info, I'm guessing it's not any better for me than a Big Mac and fries. MMMM... Toasty!

  • Image of Meg Marco Meg Marco at 02:43 PM on 01/31/07 *

    Sorry for any sites where we missed the info! We're updating with anything you find. We want this to be as complete as possible!

  • "They can't give you allergens at Starbucks mainly because they don't produce their own baked goods." -Vinny

    Okay, I'll hand you that, but I don't think many people would argue with the fact that Starbucks does produce their own drinks -- and many people need to know the allergen content of those, as well.

  • I completely support the premise of this thread, as it provides consumers one place to look for nutritional information. I appreciate that you are making in-line changes to the article, and it is organic at this time.

    My only beef is how arbitrary nature of the rating system. When I walk into a fast food restaurant, I don't expect the nutritional info to be posted on the front door (internet terms: the main page). I expect it to be posted at the counter (internet terms: menu page).

    And why do you consider PDF a negative?

  • Wow, I can't thank you enough for this! This has been my pet issue lately, and I hope that a post on Consumerist will nudge some of the delinquents into shape! I frequently choose Chili's or Subway over restaurants I like better, simply so I can know what I'm eating.

    Oh, and I'm not sure if it fits your criteria for chains, but Panera Bread provides extremely detailed info on its site, and is a great choice for dieters.

  • As a new vegan, a good site for nutrition information is pretty much a prerequisite for me eating there.

  • I agree that there should be a standard for disclosure however with most of these chains I really don't want to know!

  • I SUPER hate it when an eatery doesn't have allergy info. I mean really, if you buy your desserts separately, is it really that hard* to check the ingredients on the box before you throw it out (and inform your customers of this info)?

    *(Yeah, yeah, my experiences point to "yes")
    :(

  • When I was pregnant and developed gestational diabetes, couldn't give business to any restaurant that didn't have complete nutritional information available. No Applebees for me.

  • Great post. Original research is a great addition to the Consumerist menu, Meghann.

  • I agree with Chris. I am glad to see the Consumerist team putting together some original content. I look forward to seeing the results of the IDT spy. Let us know if you guys ever need some help researching or investigating an item.

  • I used to do a lot of reporting on the restaurant industry, and was FOREVER trying to get nutritional info. The fast-food chains are the best about providing it, and had info up before everyone else. In the last three years, more of the sit-down places have started to follow suit, thanks to a growing public interest in nutrition, but for the most part they still refuse. Their excuses were normally one of three variations:

    1. Their restaurants are franchises, and so they don't have complete control over how the food is prepared in each individual location.
    2. They have "regional" menus, and corporate can't be expected to collate all the information for the different menus throughout the country.
    3. The menu is constantly changing; the corporate chefs innovating, and it's impossible to keep up.

    All obvious bullshit: you'd better believe that every Applebee's has strict instructions on how to prepare each and every meal -- especially since many of the meals come frozen from a main supplier (just add grease and fry). But by claiming to have no real control over how each individual location chooses to alter their menu, they can pass the buck.

  • Red Lobster has all relevant nutritional info for items on their "Lighthouse Menu".

    And it should be noted that Uno's has an AWESOME on-site computer in the lobby of selected restaurants that calculates the nutritional value of your whole meal. It also gives you menu suggestions based on your health goals (I believe they have "fitness meals" "heart healthy meals," etc.) When I last spoke to on of their PR guy, he said that the machines were so popular with customers that they planned to put them in many more locations, but no word on when.

  • I find it interesting how you picked you chains. For instance "FatBurger" is very regional. Same with In-N-Out. Sonics are not everywhere. Nor are Ruby Tuesdays or White Castle.

    And you have Hardees - but not their other chain, Carl's Jr.

    Some more chains for you:

    Burgerville
    Blakes LotaBurger
    Whataburger
    Dion's Pizza
    Krystal
    Checkers
    Pizza Schmizza
    Hot Dog on a Stick
    Houlihans
    Hometown Buffet, Old Country Buffet, and Country Buffet
    Waffle House
    Cracker Barrel
    Hooters

    I am sure there are many more, these are just ones I can think of off the top of my head that I have eaten at.

    Oh, and "Fatburger" was named after the era when "Fat" was slang for "cool" or "neat" or whatever. 1952. Fatburger is awesome...

  • Some more chains coming to mind:

    Happy Panda
    Souplantation and Sweet Tomatoes
    Elmer's
    Sheri's
    Taco Time
    Shoney's
    Chevy's
    Landry's
    Macaroni Grill
    Joe's Crab Shack
    Big Town Hero
    Rainforest Cafe
    Hard Rock Cafe
    Schlotzsky's
    Black Bear Diner
    Buca Di Beppo

    Aw heck, that is enough to get some people started. (I wonder if we eat out at all...)

  • Oh, and "Fatburger" was named after the era when "Fat" was slang for "cool" or "neat" or whatever. 1952. Fatburger is awesome...

    So maybe now it should be called Phatburger?

  • Okay, I'll hand you that, but I don't think many people would argue with the fact that Starbucks does produce their own drinks -- and many people need to know the allergen content of those, as well.

    You are correct, but I can't think of anything in the ingredients that would cause an allergic reaction, or at least anything that wouldn't already be known to the person ordering the drink. There aren't any "secret" ingredients in Starbucks drinks, unlike, for example, Chinese food, where you may have some kind of nut in there and not know it.

  • Another site you all may find interesting is HealthyDiningFinder.com. You can enter your ZIP and it will list all the restaurants that offer nutritional information in a radius you specify.

  • Awesome post. As mentioned before dietfacts.com has some of these restaurants. Quiznos has to post there nutrition info in Australia so you can get that info.

  • The Taco John's info is outdated. They have a fully functional PDF version on their site:
    http://tacojohns.com/NutritionDetails/TacoJohnsNutritionCh...

  • I'm less concerned with calories and nutritional content than I am with the source of their meat. Any chance we could get an investigation into that?

  • In-n-Out still doesn't list Trans Fat info!

    They also probably use HFCS in theer buns but don't list ingredients.