Consumerist
Were you sleeping off a hangover during Intro To Fundamental Business Principles?
The Red Tape Chronicles says many companies see customer service as a cost center, but in fact...
The actual cost of providing good customer service — having a human being answer the phone, for example — only costs between $10 and $30 per customer...Read between the spreadsheets. Improving customer service is a cost-effective investment in repeat business. — BEN POPKENCompanies that improve their customer service experiences find consumers become immediately loyal — they are 2.5 times more likely to buy again from the same company.
CEOS THINK CUSTOMER SERVICE IS GREAT [The Red Tape Chronicles]
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