Got a Sears complaint regular customer service can't handle? Kick it to the top.

Call (847) 286-2500. Say, "Mr. Lewis' office, please." Or, "Mr Crowley's office, please."

Aylwin B. Lewis (pictured), President & Chief Executive Officer
William C. Crowley, Executive Vice President and Chief Administrative Officer

If it's after hours press *411, then spell the last name of Lewis or Crowley, and leave a message with your complaint and a callback number.

Read this post for more info on handling executive customer service. — BEN POPKEN