success stories
Jiffy Lube agreed to pay Alison over $250 after botching routine work that forced her to interrupt her road trip for emergency car repairs. Alison's mechanic said that
Jiffy Lube's attempted transmission fluid flush could have caused "catastrophic car damage" if left unfixed. Jiffy Lube denied all responsibility until Alison fired off an Executive Email Carpet Bomb to C.E.O. Rick Altizer, who agreed not only to reimburse for the repairs, but refunded the original cost of the transmission fluid flush, and tossed in a few coupons for free oil changes.
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jiffy lube
Seriously,
Jiffy Lube? You haven't received enough bad coverage about ripping off your customers? Fine, here's another one: Daniel says they tried to add about $170 in extra "needed" repairs and replacements recently when his girlfriend dropped off her car to get the oil changed. Even after she turned them down, they still slapped an extra $6 "Peak Global Life Time 100%" charge on the bill. We don't know what that means, but those are all good words, and anything that's 100 percent has got to be quality. Apparently Jiffy Lube doesn't know what it means either.
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jiffy lube
Josh has been paying $30 extra to change out the air filter each time he brings his car to
Jiffy Lube for an oil change. This time, to save money, he decided to do it himself—and that's when he discovered that Jiffy Lube lied to him about the filter.
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jiffy lube
Reader Andrew says he's certain that Jiffy Lube purposefully filed down his oil plug so that he couldn't change his oil himself. Conspiracy? Or incompetance? You decide.
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jiffy lube
Jiffy Lube charged Carlo for an oil change. They even warned his car suffered from a transmission fluid leak and an excessive oil leak. Only one problem: They hadn't looked at the car.
When I came back, they told me that my car was ready and even pointed out that my car had a transmission fluid leak and excessive oil leak. They even said that they replaced my filters and window wipers. I agreed to the charges and paid for it. After five minutes, the cashier comes back and tells me that my car hasn't been serviced, yet.
Carlo's car was a chameleon. They thought the car was green, even though Carlo told them it was "bluish-green." Well, that explains everything. Carlo had been a Jiffy Lube customer for six years. Now, he will service his car elsewhere.
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wal-mart
Looking to
Jiffy Lube for inspiration, Wal-Mart has seen the light: turn-around and profit both are a hell of a lot higher when you don't actually bother doing the work.
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automobiles
Yesterday, within 58 minutes of one another, we got not one, but
two stories about
Jiffy Lube trashing two separate customers' cars in different ways. Neither accusation is provable; by themselves, mere coincidences. Together, though? Too strange a dark alignment of the illest stars.
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jiffy lube
NBC4 in LA put hidden cameras under their car hoods and took them to nine different Jiffy Lubes, They found six out of the nine didn't do any of the promised work yet charged for services in full.
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