Consumerist
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letters of resignation
Convergys Call Center Sucks Because Agents Are Stabbing Each Other And Making Out In The Halls
Customer service agents making out in the halls, employee knife fights, and overflowing commodes are just some of the reasons listed in this flameout resignation letter for why customer service seems to suck so much sometimes. The author worked at a Hazlewood, MO call center for Convergys, one of the leading companies for outsourced call center support. Some of their clients include Comcast, Walmart, and SBC. They also used to do AOL's.
As you read the letter, you may think, oh, he's whiny because he wants his special disabled person's monitor and keyboard rest. Then you get to the part where you find out the disability came from getting hit on his way to work by a Mack Truck, in icy conditions, potentially because the call center would never close even when the roads were dangerous. Then you go "ohhh" and everything you read up until that point starts to crystallize...
UPDATE: We should mention this letter was accompanied by other resignation letters, which were spell-checked and grammatically correct, which corroborated this letter's contents, but were not made available for release. More »
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