Executive Customer Service, comcast, isps, cable, eecb, email addresses, executive email carpet bomb...

Email Addresses For Comcast Executives

If you have a problem with Comcast, and you've called customer service, and you've escalated to a supervisor, and maybe even hung up and tried a different person, and you're still getting nowhere, here are some executive email addresses you could use to launch an Executive Email Carpet Bomb against Comcast...

This information is based off of a successful EECB an reader launched. As you can see, he figured out that the Comcast corporate email address format was firstname_lastname@cable.comcast.com, and then he plugged in the names for all the executives he could find.

david_cohen@comcast.com, ralph_roberts@comcast.com, marlene_dooner@comcast.com , marlene_s_dooner@comcast.com, leslie_a_arena@comcast.com, leslie_arena@comcast.com , daniel_j_goodwin@comcast.com, daniel_goodwin@comcast.com, payne_d_brown@comcast.com , payne_brown@comcast.com, kerry_knott@comcast.com, joseph_w_waz@comcast.com, joseph_waz@comcast.com, victoria_clarke@comcast.com, jim_coltharp@comcast.com, sena_fitzmaurice@comcast.com, susan_gonzales@comcast.com, brian_kelly@comcast.com, melissa_maxfield@comcast.com, cindy_parsons@cable.comcast.com, eilene_vaughn-pickrell@cable.comcast.com, theressa_davis@cable.comcast.com , kelle_maslyn@cable.comcast.com, ray_child@cable.comcast.com, steve_kipp@cable.comcast.com , lurlean_davis2@cable.comcast.com, tom_yates@cable.comcast.com, helen_bell@cable.comcast.com, bob_curtis@cable.comcast.com, jim_beletti@cable.comcast.com, greg_aschenbach@cable.comcast.com, lori_kohler2@cable.comcast.com, ralph_roberts@cable.comcast.com, joseph_collins@cable.comcast.com, decker_anstrom@cable.comcast.com, sheldon_bonovitz@cable.comcast.com, michael_sovern@cable.comcast.com, kenneth_bacon@cable.comcast.com, jeffrey_honickman@cable.comcast.com, brian_roberts@cable.comcast.com, jeff_shell@cable.comcast.com, sherman_henderson@cable.comcast.com, george_roberts@cable.comcast.com, derrick_clark@cable.comcast.com, esl_corp@cable.comcast.com, stephen_burke@cable.comcast.com, david_watson@cable.comcast.com, john_schanz@cable.comcast.com, william_connors@cable.comcast.com, michael_doyle@cable.comcast.com, john_ridall@cable.comcast.com, bradley_dusto@cable.comcast.com, bill_connors@cable.comcast.com, douglas_gaston@cable.comcast.com, kevin_casey@cable.comcast.com, brian_roberts@comcast.com, john_morabito@comcast.com, kim_scardino@comcast.com, joe_waz@comcast.com , audit_committee_chairman@comcast.com, smbonovitz@duanemorris.com, ralph_j_roberts@comcast.com, julian_a_brodsky@comcast.com, julian_brodsky@comcast.com, roger_paul@cable.comcast.com, marc_broadnax1@cable.comcast.com, wayne_hall@cable.comcast.com, charlie_kennamer@cable.comcast.com, andrea_agnew@comcast.com, brooke_manbeck@comcast.com, jerome_espy@cable.comcast.com, marybeth_schubert@cable.comcast.com, mark_apple@cable.comcast.com, darcy_rudnay@comcast.com, darcy_rudnay@cable.comcast.com, jennifer_khoury@comcast.com, jennifer_khoury@cable.comcast.com, jenni_moyer@comcast.com, jenni_moyer@cable.omcast.com, charlie_douglas@comcast.com, charlie_douglas@cable.comcast.com, john_demming@comcast.com, john_demming@cable.comcast.com, sena_fitzmaurice@cable.comcast.com, colleen_rooney@comcast.com, colleen_rooney@cable.comcast.com, corporate_communications@comcast.com, shawn_feddeman@cable.comcast.com, eastern_press@cable.comcast.com, rich_ruggiero@cable.comcast.com, reg_griffin@cable.comcast.com, erica_smith1@cable.comcast.com, elizabeth_mars@cable.comcast.com, andrew_c_johnson@cable.comcast.com, david_johnson@cable.comcast.com, dave_johnson@cable.comcast.com, sherman_peterson@cable.comcast.com, steve_burke@cable.comcast.com, peter_golfinopoulos@cable.comcast.com, jim_bellamy@cable.comcast.com.com, john_colucci@cable.comcast.com, bobillinois_cole@cable.comcast.com.

(Photo: dmuth)

12:35 PM on Thu Nov 8 2007
By Ben Popken
7,013 views
10 comments

Comments

workingonyourinvoice at 01:20 PM on 11/08/07
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Wow. Carpet bomb is definitely a fitting title.
RumorsDaily at 02:09 PM on 11/08/07
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The CEO is on there.
slungsolow at 02:14 PM on 11/08/07
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Without going into details (as to who)
38 address give unavailable or access denied errors, 5 are "out of office" and 1 quit back in July.
dlab at 03:19 PM on 11/08/07
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Niiiice. So what, taking out 45 of them still leaves half the list. One of them is bound to be annoyed enough about it to do something.

Thanks, anonymous reader!
Cinderluwho at 07:25 PM on 06/10/08
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Might be kind of late to respond to this particular email thread, but I sent a complaint to everyone on this list and received a phone call not two hours later. I was told that two people on this list are vice presidents and both forwarded my complaint to this person who phoned and was told to "fix this". I ended up getting a $191 credit and my new monthly bill is going down $40 per month. I had been a victim of being quoted one price but getting billed for a MUCH higher price. So it pays to ask....
ViperBorg at 12:20 PM on 06/16/08
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And.... bookmarked!
heavylee-again at 01:31 PM on 06/16/08
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Please PLEASE people, do not abuse this list. Don't send a stupid EECB like that guy did about the iPod he ordered for his mom and FedEx lost, demanding that Steve Jobs replace it.

This is obviously a powerful tool when used correctly, but can quickly loose all effectiveness if used poorly. So use it correctly.
dmuth at 02:00 PM on 06/16/08
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I'm the guy who took that photo. I'm glad to see its getting so much mileage. :-)

Incidentally, my houseguest just took a peek, and Comcast finally *did* fix that cable box. The cover is back on... somewhat.

Only took Comcast 9 months. Just like having a baby! Except... in reverse....
kalikidtx at 08:40 PM on 06/17/08
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thank you again consumerist! i had a genuine issue w Comcast and had gotten no where with multiple reps and supervisors and has given up. But after seeing this posting this morning I decided to give it one last try. Sent a short note on the EECB briefly explaining my main issue. Within 20 minutes (and this was 6am) I had a response from an assistant to the CEO wanted more info. By 10:30am she called me, we discussed fr maybe 5 minutes, and what had previously been told to be the impossible, was in fact possible and done.

thanks again consumerist, you ave come through for me again!
SinA at 12:28 PM on 07/02/08
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Me too.
I recently moved from one side of Nashville to the other and tried to take Comcast TriplePlay with me... (I'm still on the look-out for other TV/Int/Phone providers if anyone has suggestions). To do this, Comcast said it was necessary to close my old account and give me a new one rather than transfer, and I lost most of functionality of the hosted web/data space and voicemail.

Calls to the CS and Tech support were painful, as all they could ever do was give me a "service order ticket number" and a promise to fix it in 72 hours. One guy offered to send me a free channel line-up sheet, like that would somehow help me.

After a few weeks I lost my patience in them and went to the email bombarding. I hated to resort to that, because I don't like complaining and it's basically spamming, but Comcast isn't cheap and I knew the CS would never get it fixed. By the end of that same day I got a call from a competent Tech dude (thanks Ira) to let me know he was working on it, and by the next day he was able to get my services restored.