Consumerist
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bank of america
BoA EECB Gets $525 In Overdrafts Refunded
Bank of America charged Kelsey 15 overdraft fees totaling $525. Which was weird, because Kelsey had overdraft protection on the account. A BoA customer service rep would to refund $140 as a "courtesy" but that's not very courteous when you're still out $385. That's when Kelsey decided to whip out the ol' EECB and kick some ass: More » -
fees
Consumerist: Better Than Your Dad (At Fighting Bank Of America)
Sometimes, your dad's advice doesn't apply anymore. Companies have realized that giving a damn is too expensive. That's when it's time to kick ass, Consumerist style. Craig writes: More » -
twitter
Bank Of America On Twitter Solving Readers' Problems
Several readers have reported getting their problems solved after contacting Bank of America's new Twitter-based rep. Here are their stories...
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bank of america
Reach BoA Customer Service On Twitter
Bank of America is now on Twitter, user "BofA_help." They have a pretty boy named David Knapp who is here to solve your problems and answer your questions about Bank of America. He seems to be both handling inbound requests and scanning for people on Twitter with BofA problems and reaching out to them. Certainly faster than sending Ken Lewis a letter. (Thanks to Brandon Savage!) -
phone numbers
Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
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phone numbers
Reach Bank Of America Executive Customer Relations
With stories like this,this, and this, it's not hard to imagine why someone might need to kick their Bank of America problem all the way to the top of the dung heap . Here's some executive contact phone numbers: More » -
email Ken lewis
Email Addresses For 17 Bank Of America Executives
Here are 18 working Bank of America executive/employee email addresses. A Consumerist reader launched a EECB (executive email carpet bomb) that got his overdraft fees refunded; these were the ones that didn't bounce back, plus some more we found recently. More » -
Reader gets $200 refunded, a rate cut on her home equity line of credit, and a personal apology after using some of the Bank of America email addresses we posted. [Pamela Kruger]
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executive customer service
5 Bank of America Executive Email Addresses
A former Bank of America employee provides these email addresses and says they're the people to complain to about getting fee'd to death (or any other customer service related issue you want to escalate).
President - liam.e.mcgee@bankofamerica.com
West Division Exec - bradford.r.dinsmore@bankofamerica.com
East Division Exec - Shepherd michelle.shepherd@bankofamerica.com
National Customer Experience - diane.morais@bankofamerica.com
Service & Fulfillment Operations Executive - maryellen.baker@bankofamerica.comDon't forget that people have had good success with writing letters to the Bank of America CEO. You can also try calling BoA Executive Customer Relations.
(Photo: Scarequotes) -
bank of america
The Potentially Apocryphal, Yet Well-Worn, Story Of Ken Lewis' Personal Dedication To Customer Service
According to a tale, possibly apocryphal, we picked up while visiting Charlotte, Bank of America's home base, BoA CEO Ken Lewis was once standing behind some customers having trouble with a malfunctioning BoA ATM. More » -
executive customer service
7 Overdrafts Refunded After Reader Writes Bank of America CEO
Yet another reader confirms that if Bank of America is hitting you with overdraft fee after overdraft fee, you can get them waived by writing a complaint letter to CEO Kenneth D. Lewis. More »
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1-11 of 11 for "Executive Customer Service, Bank of America"
