Consumerist
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banks
Contact HSBC Bank USA's CEO
Having trouble with HSBC? Executive customer service no help? Here's where to contact the president and CEO of HSBC Bank USA. More » -
phone numbers
Get DirecTV Executive Customer Service
If you're having DirecTV issues, here's two more top-level contacts for you to try: More » -
bank of america
BoA EECB Gets $525 In Overdrafts Refunded
Bank of America charged Kelsey 15 overdraft fees totaling $525. Which was weird, because Kelsey had overdraft protection on the account. A BoA customer service rep would to refund $140 as a "courtesy" but that's not very courteous when you're still out $385. That's when Kelsey decided to whip out the ol' EECB and kick some ass: More » -
comcast
Reach Comcast Corporate Escalations
Frank Eliason is a great pointman for escalating Comcast customer service issues, but what if he dies, gets promoted, a new job, or decides we're all just too annoying? Then you might want to have some backup executive customer service info: More » -
time warner cable
New Executive Customer Service Number For Time Warner Cable
Time Warner Cable is updating the phone number for executive customer service, the new number will be:
212-364-8300, option 2.
twc.cotp@twcable.com remains the email address.The number goes straight to the customer care advocates in the TWC Office of the President. Thanks to TWC Director, Digital Communications Jeff Simmermon for proactively keeping us up to date. He writes, "Your posts help us get help to customers that need it, and we appreciate all your efforts." Yay. (Photo: billaday)
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tmobile
Reach T-Mobile Executive Customer Relations
If T-mobile's normal channels fail, you can try calling T-Mobile Executive Customer Relations. Here's a contact: Octavio Robertson, 505-341-8059.
(Photo: Schröder+Schömbs PR)
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fees
Consumerist: Better Than Your Dad (At Fighting Bank Of America)
Sometimes, your dad's advice doesn't apply anymore. Companies have realized that giving a damn is too expensive. That's when it's time to kick ass, Consumerist style. Craig writes: More » -
above and beyond
Complaint E-mail To Cablevision Results In Immediate Response, Cool Insider Info
Do you know how powerful just one dissatisfied customer can be? David, a telephone, internet, and cable TV customer of Cablevision, didn't know until he was finally frustrated enough with the company to send a very honest e-mail detailing his issues with their service. He received a response that he hadn't expected at all. More » -
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sallie mae
Reach Sallie Mae's Customer Advocate Unit
Are you getting nowhere with the usual channels at Sallie Mae? Here's how you can reach their Customer Advocate Unit, a charming oasis of competence and politeness. More » -
directtv
Contact DirectTV's Consumer Advocacy Team
Are you having a problem with DirectTV that can't be fixed through the usual channels? Call their Consumer Advocacy Team at 866-785-5537 to talk to someone who can, well, advocate for consumers. More » -
verizon
Reach Verizon Wireless Northeast Executive Customer Service
Got a Verizon Wireless problem that regular customer service won't fix? Try escalating it to this guy. Just remember to be PP2P: polite, professional, and to the point.
Aaron J. Fischman
Northeast Area Executive Relations
Laurel, MD
240-568-2459 - Phone
240-568-2726 - Fax
240-568-1771 - Secondary Fax(Photo: Mat Honan)
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follow ups
GoDaddy Doesn't Outsource Customer Service
Last week, we posted that a popular web hosting company—GoDaddy, although we didn't name it at the time—provided a strange customer service experience to a commenter. Cyberguy was contacted via phone by someone from their "Office of the President" after emailing them, but then Cyberguy couldn't get their rep to state clearly which company he was representing. Cyberguy was rightly suspicious. Was GoDaddy outsourcing its own executive customer service?
No, it was not. More »
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mysteries
Web Host Outsources Their "Office Of The President"?
Cyberguy had a weird experience with a web hosting company earlier this week. He tried to contact their office of the president, but the person from the "office" who called him back turned out to be an outsourced CSR with no power to do anything other than apologize. Update: The web host company was GoDaddy, and they've responded. (The short answer is no they don't outsource it.) More » -
twitter
Reach DirecTV On Twitter
DirecTV is on Twitter. Tell them your problems, or how awesome they are. Whichever comes to mind first. -
health insurance
Reach Aetna's Executive Resolution Team
Having problems with an Aetna Health insurance claim? After you've exhausted all other options, call the Executive Resolutions Team. 800-872-3862 x15075 will get you team member Tara Sinclair. (Thanks, Matt!) -
weight watchers
Can't Cancel Weight Watchers Online Membership? Here's Help
Are you having trouble canceling your online Weight Watchers membership? If the normal online cancellation channels don't work, try this number. Remember, like all contact information provided on this site, it is to be used for good, not evil, and only when all other options don't work. More » -
qwest
Reach Qwest Executive Customer Service
Got a Qwest issue stuck in the quagmire? Escalate it to executive customer service with these phone numbers and email addresses. More » -
executive customer service
Reach Executive Customer Service For Sprint, Verizon, T-Mobile, AT&T
Say you got a problem with your cellphone company and you want it solved, pronto. You've already called regular customer service and they're either unable or unwilling to help you, or you're just sick of waiting on hold. You've got things to do! That's where executive customer service comes in handy. Just about every big company has a pack of these people who can basically walk on water within the company and get any problem solved. The key is reaching them. Naturally, you won't find them in an overseas call center at the end of the 1-800 number. Rather, they're attached to the corporate headquarters executive offices. Don't worry, we did the hard part for you. Here's up-to-date phone numbers for the executive customer service departments for Sprint, Verizon, T-mobile, and AT&T: More »
executive customer service
New York, 6:33 PM
Sun Nov 8
1 posts in the last 24 hours
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